The Role
Leads daily operations across 2–3 vehicle depots and 300–450 campervans. Manages supervisors and frontline teams, vehicle readiness, staffing, scheduling, labor costs, KPIs, safety, compliance, customer escalations, and process implementation. Travels frequently between depots, supports operational peaks, reports performance to the District Manager, and maintains hands-on availability during weekends and holidays.
Summary Generated by Built In
ABOUT US
Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road.
We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.
Indie Campers is the leading campervan marketplace, on a mission to make road trips accessible to everyone. With a fully digital booking experience and a customer-first approach, we’ve hosted 300,000+ travelers from 170+ countries and delivered over 1M+ nights on the road.
We offer short-term RV rentals, long-term subscriptions, and the option to buy one of our campervans. We’re a fast-growing, tech-driven company looking for top talent to help build the future of road travel.
THE ROLE
We’re looking for an Operations Manager to lead daily execution across a group of 2–3 depots and approximately 300–450 vehicles.
Reporting to the District Manager, you’ll lead Operations Supervisors and their depot teams, ensuring vehicles are ready and delivered on time, teams have the right staffing and knowledge, and operating standards are consistently followed.
This is a hands-on, field-based leadership position. You’ll be based at the largest depot within your assigned group, travel frequently between locations, and serve as the first escalation point for critical operational issues.
We’re looking for an Operations Manager to lead daily execution across a group of 2–3 depots and approximately 300–450 vehicles.
Reporting to the District Manager, you’ll lead Operations Supervisors and their depot teams, ensuring vehicles are ready and delivered on time, teams have the right staffing and knowledge, and operating standards are consistently followed.
This is a hands-on, field-based leadership position. You’ll be based at the largest depot within your assigned group, travel frequently between locations, and serve as the first escalation point for critical operational issues.
WHAT WILL YOU WORK ON?
- Lead operational performance across 2–3 depots, delivering service, productivity, quality, and cost targets
- Manage, coach, and develop Operations Supervisors, setting clear daily and weekly expectations
- Ensure vehicles are ready, safe, clean, and available for on-time customer check-ins and check-outs
- Monitor daily and weekly KPIs, identify performance gaps, and implement corrective actions
- Manage labor, overtime, scheduling, productivity, and operating expenses within the approved budget
- Coordinate workforce coverage across locations, particularly during seasonal and operational peaks
- Ensure consistent execution of SOPs, safety standards, compliance requirements, and people practices
- Resolve escalated operational and customer issues and prevent recurrence
- Implement new processes, systems, and district initiatives across assigned depots
- Report performance, risks, and resource needs to the District Manager
- Visit each assigned depot weekly or fortnightly and complete at least one frontline shift per month
- Serve as the first escalation point when an Operations Supervisor cannot resolve a critical issue
- Maintain availability during weekends and holidays when operationally necessary, including a Thursday-to-Monday working pattern during the six busiest months of the year
WHO ARE WE LOOKING FOR?
- 5–8 years of experience in hands-on operations, ideally within mobility, rent-a-car, logistics, retail, hospitality, or another high-volume customer-facing environment
- At least 2–3 years of experience leading teams, several locations, or one high-volume site
- Experience managing labor, overtime, operating costs, scheduling, and location-level budgets
- Strong understanding of KPIs, workforce planning, fleet coordination, and operational improvement
- A visible, hands-on leadership style and willingness to work alongside frontline teams
- Strong coaching, problem-solving, and performance-management skills
- Excellent communication and stakeholder-management skills
- Professional fluency in English; additional local language capability is a plus
- Strong Excel or Google Sheets skills and experience with operational or reporting tools
- A valid driver’s license and willingness to drive campervans
- Availability to travel frequently between assigned depots and respond to critical operational needs
Bonus points for:
- Fleet management or vehicle maintenance experience
- Lean, Six Sigma, safety, project management, or similar operations certifications
- Experience implementing operational change across multiple locations
- Experience in highly seasonal or geographically dispersed operations
THE INDIE COMMITMENT!
- Being part of a young, fast-growing and innovative company where you make a difference.
- Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila.
- Continuous training and coaching to develop the skills that matter to you.
- Compensation package that includes Performance and Referral Bonuses.
- Free Road Trips, so you can experience Indie firsthand - trips around Europe, North America and Oceania.
Are you ready to Go Indie?
Skills Required
- 5–8 years of experience in hands-on operations, ideally in mobility, rental cars, logistics, retail, hospitality, or another high-volume customer-facing environment
- 2–3 years of experience leading teams, multiple locations, or a high-volume site
- Experience managing labor, overtime, operating costs, scheduling, and location-level budgets
- Understanding of KPIs, workforce planning, fleet coordination, and operational improvement
- Hands-on leadership style and willingness to work with frontline teams
- Coaching, problem-solving, and performance-management skills
- Excellent communication and stakeholder-management skills
- Professional fluency in English
- Strong Excel or Google Sheets skills and experience with operational or reporting tools
- Valid driver's license and willingness to drive campervans
- Availability to travel frequently between assigned depots and respond to critical operational needs
- Additional local language capability
- Fleet management or vehicle maintenance experience
- Lean, Six Sigma, safety, project management, or similar operations certification
- Experience implementing operational change across multiple locations
- Experience in highly seasonal or geographically dispersed operations
Am I A Good Fit?
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The Company
What We Do
Indie Campers is your go-to marketplace for road trips. Aggregating over 6.000 own vehicles between RVs, campervans, motorhomes, and other recreational vehicles of countless private and professional hosts. We operate across Europe, North America and Oceania, being physically present in over 70 cities. Founded in 2013 by two good friends, Indie Campers has set its mission on democratizing road trips by enhancing travel experiences and lowering prices for millions of travelers worldwide. We envision becoming the world's no. 1 road trip provider and are quickly expanding - vertically and geographically. With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale. Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey. Join us: https://indiecampers.com/careers
