Operations Manager

Posted 11 Hours Ago
Be an Early Applicant
Chennai, Tamil Nadu, IND
Hybrid
Expert/Leader
Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
The Role
Lead translation of enterprise and operations strategy into execution roadmaps and transformation programs. Design scalable operating models, governance, and workforce plans. Drive end-to-end delivery with technology and business stakeholders, define metrics, monitor outcomes, and present progress to senior leadership while coaching teams through change.
Summary Generated by Built In

TransUnion's Job Applicant Privacy Notice

Team Overview

Working closely with senior operations leaders, cross-functional leaders, business and technology stakeholders, this role ensures alignment between operating models, skills, processes, and measurable business outcomes. Success requires strong techno‑functional understanding, hands‑on execution experience, and the ability to influence adoption at scale.

Role Overview And Core Responsibilities

  • Translate enterprise and operations strategy into clear plans, execution roadmaps, and transformation initiatives.
  • Lead end‑to‑end execution of operational or strategic transformation programs.
  • Design and implement scalable operating models, governance structures, and execution frameworks.
  • Partner closely with technology, business, and HR leaders to drive alignment and decision‑making.
  • Establish metrics, reporting, and governance mechanisms to track progress and outcomes.
  • Monitor productivity, capability uplift, and business impact of initiatives delivered.
  • Prepare and present insights, progress updates, and recommendations to senior leadership forums.

Required Knowledge And Experiences

  • Hands‑on experience leading large‑scale operations programs, with accountability for delivery, outcomes, and sustained business impact.
  • Strong techno‑functional understanding of modern engineering and data platforms, including how technology teams operate at scale.
  • Demonstrated ability to translate enterprise strategy into clear operating plans, execution roadmaps, and measurable initiatives.
  • Execution‑oriented mindset with a track record of moving from design to pilots and full‑scale implementation.
  • Proven experience working directly with senior operations, business, technology, and functional leaders to drive alignment and decisions.
  • Structured problem‑solving capability, with comfort handling ambiguity and breaking complex problems into actionable components.
  • Strong stakeholder management skills, including the ability to influence without direct authority.
  • Comfort using data, metrics, and insights to guide decisions and track performance outcomes.
  • Exposure to talent, workforce, or capability‑building initiatives within the organizations.
Core tech & functional skills
  • Good understanding of technology operations, delivery models, and governance structures in large organizations.
  • Working knowledge of cloud, data, AI, DevOps, and platform‑based engineering ecosystems.
  • Experience designing workforce plans, operating models, and execution frameworks aligned to business priorities.
  • Capability to design and implement optimal processes or frameworks aligning strategic priorities
  • Solid program and portfolio management skills, including governance, risk management, and issue resolution.
  • Ability to define and track operational metrics, KPIs, and ROI to demonstrate value delivery.
Leadership and interpersonal skills
  • Executive‑level communication skills, with the ability to present structured, data‑backed narratives to senior leaders.
  • Strong cross‑functional leadership capability, enabling collaboration across strategy, operations, technology, HR, and business teams.
  • Proven ability to influence outcomes and decisions without relying on positional authority.
  • Change leadership skills focused on driving adoption, behavioral shift, and sustained execution.
  • Clear and concise written and verbal communication across diverse stakeholder groups.
  • Ability to navigate conflict, manage resistance, and facilitate informed decision‑making.
  • Strong governance mindset, ensuring accountability, transparency, and execution discipline.
  • Comfort managing complex, ambiguous environments with competing priorities.
  • Experience coaching, guiding, or mentoring teams and individuals through transformation.
Qualifications
  • 10–18 years of professional experience in operations, enterprise transformation, strategy, or program leadership roles.
  • Demonstrated experience supporting or operating within technology, digital, cloud, data, or AI‑focused organizations.
  • Experience in technology consulting, program management, or large‑scale business transformation environments is strongly preferred.
  • Proven ownership of initiatives spanning problem definition, solution design, stakeholder communication, execution, and value realization.
  • Bachelor’s or master’s degree in engineering, business administration, or related discipline required.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.


Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.


TransUnion Job Title


Sr Developer, Applications Development

Skills Required

  • Hands-on experience leading large-scale operations programs with accountability for delivery and business impact
  • Techno-functional understanding of modern engineering and data platforms
  • Ability to translate enterprise strategy into operating plans, execution roadmaps, and measurable initiatives
  • Execution-oriented track record from design to pilots to full-scale implementation
  • Proven experience partnering with senior operations, business, technology, and functional leaders
  • Structured problem-solving capability and comfort handling ambiguity
  • Strong stakeholder management and ability to influence without direct authority
  • Comfort using data, metrics, and insights to guide decisions and track performance outcomes
  • Exposure to talent, workforce, or capability-building initiatives
  • Understanding of technology operations, delivery models, and governance in large organizations
  • Working knowledge of cloud, data, AI, DevOps, and platform-based engineering ecosystems
  • Experience designing workforce plans, operating models, and execution frameworks
  • Program and portfolio management skills, including governance, risk management, and issue resolution
  • Ability to define and track operational metrics, KPIs, and ROI
  • Executive-level communication skills and ability to present to senior leaders
  • Change leadership skills focused on driving adoption and sustained execution
  • Experience coaching, guiding, or mentoring teams through transformation
  • 10-18 years of professional experience in operations, enterprise transformation, strategy, or program leadership
  • Experience supporting or operating within technology, digital, cloud, data, or AI-focused organizations
  • Experience in technology consulting, program management, or large-scale business transformation environments
  • Bachelor's or master's degree in engineering, business administration, or related discipline
  • Proven ownership of initiatives spanning problem definition, solution design, execution, and value realization

What the Team is Saying

Patrick
Tiana
Jason
Lauren
TC
Jay
Aayushi
Paul
Alex Barnett
Sheetal Wathare
TransUnion
TransUnion

TransUnion Compensation & Benefits Highlights

  • Healthcare Strength Day-one eligibility for medical, dental, and vision is paired with HSA/FSA options and robust mental-health resources, including 24/7 support and therapy/EAP. Wellness programming and fitness discounts further reinforce the health offering.
  • Parental & Family Support Paid parental leave of about 12 weeks with a gradual return, adoption and caregiver assistance, a complimentary Care@Work membership, and a dependent-care FSA provide meaningful family coverage. Company materials also reference child and adult care benefits and on-demand EAP access for employees and dependents.
  • Leave & Time Off Breadth Flexible time off or PTO is complemented by paid volunteer time and 10 paid holidays plus two global wellness days. Some postings note “up to 12” holidays, reflecting role/location variability.

TransUnion Insights

Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Chicago, IL
13,000 Employees
Year Founded: 1968

What We Do

TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.

Why Work With Us

Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

TransUnion Teams

Team
Invested in Tech Teams
About our Teams

TransUnion Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQChicago, IL
MX
Amsterdam, NL
Bengaluru, IN
Boca Raton, FL
Bogotá, Colombia
Burlington, ON
South Africa
Cerqueira César, Sao Paulo
Chennai, IN
Cherry Hill, NJ
Cork, County Cork
Crum Lynne, PA
Denver, CO
Greenwood Village, CO
Guaynabo, PR
Gurugram, IN
Hamburg, DE
Hyderabad, IN
Johannesburg, ZA
TransUnion UK Head Office
London, GB
Louisville, KY
Madrid, ES
Makati, PH
Mumbai, IN
New York, NY
Pune, IN
Reston, VA
San Luis Obispo, CA
Santiago, CL
Sydney, NSW
Toronto, ON
Ulloa, La Aurora
Washington, US
White Plains, NY
Learn more

Similar Jobs

TransUnion Logo TransUnion

Lead Engineer

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
Chennai, Tamil Nadu, IND
13000 Employees

TransUnion Logo TransUnion

Senior Engineer

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
Chennai, Tamil Nadu, IND
13000 Employees

TransUnion Logo TransUnion

Senior Engineer

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
2 Locations
13000 Employees

TransUnion Logo TransUnion

Senior Devops Engineer

Big Data • Fintech • Information Technology • Business Intelligence • Financial Services • Cybersecurity • Big Data Analytics
Hybrid
2 Locations
13000 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account