Operations Lead

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform to unlock access to care today and raise the standard of care for tomorrow.

Last year, 1 in 10 teens attempted suicide. At the heart of this crisis is a severe lack of access to quality, affordable care. When kids can't get help, problems compound and preventable tragedies follow. Marble partners directly with school counselors to get students into care quickly by connecting them to licensed therapists through the insurance coverage they already have, with no waitlists.

We're an early-stage, fast-moving team. The people who join now will shape how we build and what we build.

We're looking for an Operations Lead to architect what great care support looks like at scale. For the first few months, you'll be close to the work handling support cases, learning the nuances of our school partners, families, and therapist network firsthand. You'll use that knowledge to build the systems, SOPs, and team that make exceptional CX repeatable.

You'll sit at the intersection of care quality, operations, and product, with a direct line to leadership and a mandate to define what patient and partner support looks like as Marble grows. This role is for someone who is excited to roll up their sleeves, get a crash course in early-stage company building, and make decisions in an ambiguous environment.

• Handle support cases across our school partners, families, and therapists, developing deep intuition for where friction lives

• Identify gaps in our current care support model and begin designing the systems to close them

• Partner with leadership to define what "great" looks like across the school success, patient, and therapist support loop

• Write SOPs that allow contractors and future team members to deliver consistent, high-quality support

• Own the tracking, reporting, and experimentation infrastructure for CX — run structured tests, measure what's working, and share insights across the org

• Build the patient retention flywheel by connecting care quality, responsiveness, and engagement to measurable outcomes

• Be the voice of families, schools, and therapists internally, synthesizing what you're hearing into strategic recommendations

• Hire and manage the care team as Marble grows

• 5+ years in startup operations, management consulting, or a customer-facing role, with exposure to healthcare or high-growth environments

• Based in New York and able to work from our SoHo office 3 days per week

• Has built or significantly rebuilt a CX, care ops, or customer success function — you know what good infrastructure looks like and how to get there from scratch

• Strong systems and operations thinker who writes clear documentation and builds processes others can actually follow

• Comfortable being close to the work — you lead from the front, especially early on

• Brings exceptional energy and persistence to every stage of the work; no task too small and takes full ownership of outcomes

• Invests in relationships and team morale; actively seeks feedback and is open to being wrong

• Clear, logical communicator who can make complexity simple and sets a pace others want to match

• Mission-driven and energized by improving access to mental health care for kids

• Direct impact on kids' mental health access — this work is meaningful

• Greenfield opportunity to build a function from the ground up, with leadership support and a clear growth path

• Small, experienced team that moves fast and takes operations seriously

• Competitive compensation, benefits, and equity

Marble offers competitive compensation for this role. Compensation includes a base salary, equity, and full benefits including medical, dental, vision, and unlimited vacation.

Base salary range:

$120,000 – $140,000