Overview
This in-office position supports day-to-day service operations and acts as a central point of coordination between clients, field personnel, administrative teams, and leadership. The role is responsible for handling service requests, scheduling, documentation management, billing coordination, and ensuring accuracy across service-related activities in a fast-paced environment.
Key Responsibilities
- Receive and log service requests through various channels (phone, email, online systems)
- Create, track, and close service work orders
- Coordinate scheduling and dispatch of field personnel based on priority and availability
- Review field reports and supporting documentation for completeness and billing readiness
- Assist with invoice processing and submission through client systems
- Support follow-up on outstanding invoices as needed
- Maintain organized and accurate records within internal systems
Qualifications
- Prior experience in service coordination, dispatching, or operational support
- Strong organizational and record-keeping skills
- Familiarity with CRM or work order management platforms
- Effective communication skills in a client-facing environment
- Industry experience is a plus
Skills Required
- Prior experience in service coordination, dispatching, or operational support
- Strong organizational and record-keeping skills
- Familiarity with CRM or work order management platforms
- Effective communication skills in a client-facing environment
- Industry experience is a plus
What We Do
GHJ is an accounting and advisory firm that specializes in nonprofit, food and beverage, entertainment and media and health and wellness companies. Previous recipient of the Los Angeles Chamber of Commerce Employee Champion For Life Work Harmony Award and named a “Best Places to Work” by the Los Angeles Business Journal eight times since 2008, GHJ is passionate about helping clients and its people #BeMore by focusing on building thriving businesses and creating a better future. GHJ works as a business advocate for its clients — providing personalized service and building long-term relationships to help position our clients for growth. Through its affiliation with HLB International, a global network of independent professional accounting firms and business advisers, GHJ is able to partner with other top firms across major cities throughout the U.S. and the world. GHJ’s audit, tax and advisory teams leverage the HLB network to better serve its clients and give clients access to member firms in over 158 countries across the globe and over 775 offices worldwide. Also ranked as a top-20 largest accounting firm on the Los Angeles Business Journal’s Book of Lists, GHJ has 15 partners and more than 160 staff members that serve over 3,000 clients. GHJ is a member of the American Institute of Certified Public Accountants (AICPA), the AICPA Governmental Audit Quality Center (GAQC), the California Society of CPAs and the California Association of Nonprofits (CalNonprofit).
