Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused - own it and apply! The future is now!
Get to Know Us
OANDA is a FinTech company that’s shaking things up.
Wondering what FinTech means?
Imagine going from renting movies at a store to streaming them instantly. In the world of finance, it’s about taking the old-school banks and bringing them into the digital era.
We're using cool tech to transform how people deal with money & investment, making it more convenient and available to everyone. Like then when we put a currency converter online as the first. That’s right - we were doing digital finance before it was cool.
If you want to use tech to make a real impact and be part of something game-changing, keep reading!
Our Awards
2025: Best in Class - Mobile Trading Apps
2025: Investment Trends: Best Broker for ‘Overall Satisfaction’
2024: Best Forex/CFD broker in AMER (winning for five years in a row!)
Work, Learn, Grow
You’ll be part of a global Client Experience Team that offers plenty of room for long-term growth. This is a chance to expand your skills and learn from experienced professionals while working on increasing OANDA's platform Customer satisfaction, reducing attrition, processing account opening, and funding requests on time. Your contributions will be key in shaping something truly impactful!
We work in a hybrid model - we'd love to meet you in the office 4 times per month.
Please be informed that the contract is a fixed term with intended duration for 12 months with the possibility of extend it.
What You’ll Do?
Identify and analyze Customers' needs to ensure high customer satisfaction, growth, and retention of business.
Assist Customers with their requests and inquiries relating to their OANDA accounts and trading activity with OANDA.
Provide basic login troubleshooting assistance to Customers having difficulty accessing the platform.
Knowledge of leveraged retail OTC products (particularly FX and CFDS) and all OANDA products.
At all times ensure to adhere to OANDA's policies and remain compliant.
What Makes You a Good Fit?
Min. 1 year of previous experience in similar customer-facing roles.
Prior experience with a CRM system (e.g. Hubspot, Microsoft Dynamics, Salesforce, SAP, Oracle, or Zendesk) will be an asset.
Ability to work independently and work effectively within a team environment.
Positive attitude and flexible nature.
Passionate about learning and striving to gain new knowledge.
Why You’ll Love Working Here?
Year-End Performance Reward: We recognize and reward your hard work with yearly performance review and bonus.
Skill Up, Level Up: Access our training platform and get training allowance to keep building your skills to stay ahead of the game.
Celebrate Together: We are more than coworkers, we are a community. We organize regular social events, from bowling to movie nights, to give you a chance to connect and chill with your colleagues.
Monthly Happiness Boost: Get monthly points for sports cards, vouchers to the cinema, massages, or other everyday stuff like shopping (including grocery or fuel). Your perks, your way, a lot of possibilities on the MediCover Benefits Platform.
OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.
Learn more about our culture here.
Review OANDA Privacy Policy and learn more about how we treat your personal data and protect your privacy.
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What We Do
Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. From our roots in 1996 that provided free currency exchange information to launching a multi-award winning global FX and CFD trading business to our recent new venture of money transfer. OANDA is now a major global player. Innovation has been at the heart of everything we do and our approach is to pioneer intuitive, user-friendly products supported by our great customer service ethos. We’ve come a long way since our first data feed went live in 1996, and we still have so much more that we want to achieve. Substantial funding has facilitated our exceptional growth. In 2007 we received $100M USD in Series B funding and in 2018 were acquired by CVC Capital Partners Asia Fund IV. For more information, please visit oanda.com. You can follow us on Twitter, Facebook, or YouTube. Leveraged trading is high risk and may not be suitable for everyone as your losses may exceed your investment.
