We are seeking an Operations Analyst to support our Medical Management platform and client data operations. In this role, you’ll help ensure important data is received, processed, and delivered accurately so teams and clients can rely on it for decision-making and day-to-day activities. This is a hands-on, detail-oriented position where you’ll identify and fix data issues, support system updates, and work with both internal teams and external partners to keep things running smoothly.
What You'll Do
- Support day-to-day operations of the Medical Management platform, ensuring data accuracy, system reliability, and timely resolution of operational issues.
- Monitor inbound eligibility, medical, pharmacy, vision, and census files; evaluate processing outcomes and take corrective action when files are delayed, incomplete, or fail validation.
- Prioritize incidents, requests, and data issues based on client impact, system risk, and operational urgency, using independent judgment.
- Troubleshoot and resolve data and system issues affecting reporting, eligibility, claims processing, and workflows.
- Set up new clients and maintain existing configurations, including data feeds, system settings, and ongoing support needs.
- Coordinate with external partners and internal teams to resolve file delivery issues, clarify data questions, and manage timelines, escalating when appropriate.
- Create and maintain templates, client/member communications, and documentation; use SQL, R, and other tools to analyze data, track work, and identify process improvements.
Qualifications
- Associate’s degree in Computer Information Systems or related field (or equivalent experience)
- Experience in technical support, operations, or data-focused roles
- Proficiency with Excel, Outlook, and SQL required
- Experience with R, Power BI, or Tableau is a plus
- Exposure to healthcare data (claims, eligibility, etc.) preferred
- Familiarity with EDI or file-based data processing is a plus
- Strong problem-solving skills and ability to prioritize multiple tasks
About Cottingham & Butler’s Health and Wellness Division
Cottingham & Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.
Want to learn more? Follow us on https://www.healthcheck360.com/ | LinkedIn | Facebook
Skills Required
- Associate's degree in Computer Information Systems or related field
- Experience in technical support, operations, or data-focused roles
- Proficiency with Excel, Outlook, and SQL
- Experience with R, Power BI, or Tableau
- Exposure to healthcare data
- Familiarity with EDI or file-based data processing
- Strong problem-solving skills
What We Do
Cottingham & Butler is the 31st largest insurance broker in the U.S. and a recognized leader in offering innovative property & casualty and employee benefit insurance solutions. The company is headquartered in Dubuque, Iowa, and employs over 1,200 employees across the U.S. Better Every Day. That's our promise to our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, and a growth track record that has propelled us forward since 1887
