Online Reputation Management Associate - (Ops)

We are seeking a proactive and detail-oriented Online Reputation Management Associate to manage and enhance the online presence of our international healthcare clients. This role focuses on optimizing client profiles, monitoring reviews, implementing reputation-building strategies, and maintaining positive digital interactions.

The ideal candidate is highly organized, tech-savvy, and comfortable working in a fast-paced environment while adhering to best practices in online reputation management.

Key Responsibilities:

• Primary Coordinator for Online Reputation Services: Serve as the primary coordinator for all online reputation management tasks for assigned client accounts.
   
• Profile Creation & Management: Establish and manage client profiles on platforms such as Google, Yelp, Healthgrades, and other relevant review sites.
   
• Reputation Optimization: Ensure all client profiles are optimized for maximum visibility, accuracy, and positive reputation. Identify opportunities for improvement and implement strategies to enhance client online presence.
   
• Review Monitoring & Response: Monitor incoming reviews and feedback, drafting appropriate, professional responses to maintain a positive online reputation.
   
• Client Account Management Coordination: Act as the main point of contact between client account managers and internal backend teams for all reputation management–related tasks, ensuring smooth execution and alignment with client objectives.
   
• Review Generation Strategy: Develop strategies to encourage clients to obtain fresh, positive reviews regularly, such as feedback solicitation or customer engagement campaigns.
   
• Analysis & Reporting: Track and analyze metrics to evaluate clients’ online reputation, provide actionable insights, and recommend improvements.
   
• Client Engagement & Meetings: Attend and actively participate in voice and video meetings (Zoom/VOIP) with international clients, often during EST time zones, to discuss strategies, address concerns, and provide updates.

Required Skills and Qualifications:

• Excellent written and verbal communication skills in English.
• Experience managing social media or online profiles.
• Diploma in Marketing or a related field.
• Knowledge of digital marketing tools and techniques.
• Strong computer literacy, including experience with Skype, Zoom, and G Suite.
• Excellent organizational and time-management skills.
• Self-motivated with a proactive, problem-solving mindset.
• Ability to perform effectively in a high-demand, fast-paced work environment.
• Tech-savvy and adaptable to new software or tools.

Preferred / Nice-to-Have Skills:

• Prior experience in a marketing or reputation management role.
• Experience creating graphics using web-based platforms like Canva.

Work Hours and Requirements:

• Daily Work: 8 hours per day, with at least 3 hours worked at night (6:30 PM – 12:00 AM).
• Flexibility to work extra hours or weekends as required for high-priority tasks or events.
• Maintain respectful communication with colleagues, managers, and clients.
• Adherence to company policies, confidentiality guidelines, and employment contract provisions.
• Home workspace must be quiet, distraction-free, with reliable internet and necessary hardware/software.

Benefits:

• 100% Remote Work with flexible working hours within defined ranges.
• Monthly remuneration starting from LKR 80,000 (inclusive of basic salary and fixed allowances)
• Opportunity to work with international clients and gain global marketing experience.
• Exposure to professional development, training, and certification programs.
• Performance-based rewards and career growth opportunities.
• Join a diverse team of 250+ professionals across Sri Lanka, Pakistan, Malaysia, the US, and Canada.

About Bizycorp & Ekwa Marketing:

• Learn about Bizycorp – a trusted company providing remote work opportunities since 2010.
• Leadership Team – meet the leaders guiding our growth.
• Team Success Stories – hear from our members around the globe.
• Ekwa Marketing – supporting healthcare professionals in dominating digital marketing, social media, and search results.

Equal Opportunity Employer: Bizycorp celebrates diversity and is committed to creating an inclusive environment. All qualified candidates will be considered regardless of race, religion, gender, or disability status.