We're looking for an Onboarding Specialist to join our growing Client Success team. Do you love helping others succeed? Are you hyper-organized, project-oriented, and energized by juggling multiple priorities at once? If so, we'd love to speak with you.
As an Onboarding Specialist, you'll guide the build-out and design of award-winning websites for the world's top luxury real estate professionals. You'll immediately build relationships with your clients, understand their business and vision, and translate that into action. As their primary point of contact through the first 2–4 weeks with LP, you are both a brand ambassador and a project manager — delivering a beautiful product with white-glove service all the way to launch.
Essential functions of the role include:Managing a book of up to 60 active clients simultaneously from kickoff through website launch
Running 3–4 client Zoom calls per day (45–60 minutes each) to gather input, set expectations, and move projects forward
Translating client vision into actionable steps for internal teams, ensuring accuracy and quality
Monitoring project timelines and proactively addressing delays or blockers before they impact the client
Maintaining high CSAT scores and a target of 3–5 Google Reviews per quarter
Hitting a target of 15 website launches per month
Coordinating closely with the Product Fulfillment Team to build and connect IDX feeds
Documenting client interactions and task management in Salesforce
Contributing to process improvements, new product rollouts, and team training/mentorship initiatives
Understanding what great design looks like and articulating the details clearly to clients
Anticipating client needs and translating their vision into concrete next steps
Keeping yourself and your clients organized across a high-volume workload
Staying composed when things get complex — you don't rattle easily
Learning new tools and technologies quickly — you don't wait to be taught
Communicating technical complexity to non-technical clients with patience and clarity
Being a team player who helps others without being asked
0–2 years of experience in software implementation, media agency work, or creative/client operations
Experience coordinating client calls, meetings, and projects in a fast-paced environment
A strong sense of empathy for clients and a high bar for the experience you deliver
The ability to think on your feet and find solutions when things don't go as planned
A can-do attitude and consistently positive energy
Familiarity with platforms like Squarespace, Shopify, or WordPress is a plus
An interest in luxury real estate (a genuine passion is even better)
Skills Required
- 0-2 years experience in software implementation, media agency campaign execution, or creative operations
- Previous success interning or working in fast-paced, high-volume environments
- Coordinated client calls, meetings, and projects
- Experience serving clients and attending to their needs
- Understanding of platforms like Squarespace, Shopify, WordPress is a plus
- An interest in luxury real estate industry
What the Team is Saying
Luxury Presence Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, with medical, dental, and vision plans; mental‑health resources, EAP, and fertility care are also highlighted, with some locations offering gym access.
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Leave & Time Off Breadth — Time off provisions include flexible/unlimited PTO, paid holidays and sick leave, bereavement, and paid volunteer time, supported by remote‑first or hybrid flexibility.
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Parental & Family Support — Parental and family leave are presented as generous and inclusive, alongside FMLA and additional protected leaves for needs such as reproductive loss or military service.
Luxury Presence Insights
What We Do
Luxury Presence is the leading growth platform for high-performing real estate agents, teams, and brokerages. The company provides agent-branded websites, advanced marketing tools, and AI CRM, the relationship engine powered by Presence AI that transforms an agent's sphere into a proactive source of new business. More than 18,000 real estate businesses rely on Luxury Presence to elevate their brand, attract clients, and grow their business, including 30%+ of the Wall Street Journal RealTrends top agents and teams. Founded in 2016 by CEO Malte Kramer, Luxury Presence has become the unified platform for modern agents, combining premium design, data-driven marketing, and intelligent AI systems that support every stage of the client relationship. Luxury Presence has raised $89M from notable investors including Bessemer Venture Partners, Switch Ventures, NextEquity, Toba Capital, Zillow Co-Founder Spencer Rascoff, real estate coach Tom Ferry, NBA Champion Dirk Nowitzki, and NFL Pro Larry Fitzgerald. The company has offices in Austin, Phoenix, Denver, and New York City.
Why Work With Us
At Luxury Presence, you join an exceptionally talented, low-ego team building the future of real estate. You’ll be pushed outside your comfort zone, gain career-defining experience, and have the freedom to experiment, innovate, and create meaningful impact—fast.
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Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We design our work modalities around how each role functions best, with in-person, hybrid, and fully remote teams across the company.
