Jobs at Luxury Presence

Own product strategy, roadmap, and business results for organic discovery and AI visibility across thousands of real estate websites. Lead engineering and design partners, translate customer needs into platform capabilities, measure search and AI citation impact, and connect outcomes to retention, revenue, and client growth. Partner cross-functionally with sales, marketing, and client success to launch and communicate product value.

Own the strategy, roadmap, and business results for organic discovery and AI visibility across thousands of real estate websites. Partner with engineering, design, sales, marketing, and client success to build SEO and AI-search capabilities, improve technical foundations, measure citations and visibility, validate results through testing, and scale successful changes. The role requires strong customer empathy, business accountability, technical SEO expertise, product leadership, and experience shipping products for nontechnical customers.

Retain and expand client accounts by handling cancellation requests, understanding client needs, resolving concerns, and identifying solutions that prevent churn. The role manages retention tasks, documents churn reasons, tracks KPIs, conducts proactive outreach, and collaborates cross-functionally to improve client outcomes and recurring revenue.

Own Salesforce development and RevTech solutions for a go-to-market squad, translating business needs into secure, tested, documented, and deployed systems. Build Apex, Lightning Web Components, integrations, Revenue Lifecycle Management and CPQ capabilities, and collaborate on React/NestJS applications that use Salesforce data. Manage third-party GTM integrations, participate in code reviews and releases, support Salesforce clouds, and use AI tooling to accelerate development while maintaining quality and security.

Build and own the talent analytics function, including KPI definitions, dashboards, automated reporting, data governance, workforce planning, and headcount forecasting. Partner with Finance and hiring leaders to improve data quality and decision-making. Manage employer-brand assets and candidate collateral, using analytics to improve offer acceptance and hiring outcomes.

Own Luxury Presence’s social media strategy across LinkedIn, Reddit, Instagram, YouTube, and TikTok. Build social-sourced pipeline, measure engagement and conversion performance, grow brand visibility, manage community health, guide CEO thought leadership, coordinate cross-functional campaigns, and make real-time brand and engagement decisions.

Own full-cycle recruiting for Client Success and Client Experience teams, including sourcing, outreach, screening, scheduling, candidate communication, pipeline management, and closing. Deliver qualified candidate slates, manage high-volume searches, maintain Lever records, report pipeline progress, and meet hiring and time-to-fill targets. The role is designed for someone with 0–2 years of recruiting, sourcing, coordination, or transferable high-volume client-facing experience.

Lead the Client Success organization, including CSM managers and their teams. Own gross and net retention, renewals, expansion, forecasting, client health scoring, segmentation, playbooks, and QBRs. Hire, coach, and manage performance while building scalable operating infrastructure. Partner cross-functionally with Sales, Onboarding, Support, and Product to improve client outcomes. Use data, AI, and automation to increase team capacity and strengthen client coverage.

Build and scale internal tools for Customer Success, Sales, Onboarding, and Engineering. Own full-stack product development across React and NestJS, integrate CRM, warehouse, and communications platforms, design GraphQL APIs, process background jobs, and improve internal workflows. Act autonomously as both product manager and lead engineer, using AI-assisted development to ship reliable, observable software rapidly.

Provide guidance and solutions to clients, assist with technical issues, and communicate effectively with real estate professionals.

Lead and coach an onboarding team to take real estate clients from kickoff to website/app launch. Track KPIs (launch volume, time to launch, CSAT, pre-launch churn), manage escalations, improve processes, partner cross-functionally, own new-hire onboarding, and deliver quarterly projects to boost efficiency and client experience.

As a Sales Development Representative, you'll generate leads, qualify prospects, and collaborate with the sales team to hit targets, while receiving coaching and mentorship in a fast-paced environment.

Own and improve the AI Social generative media pipeline: build and ship LLM-driven prompts/agent loops, choose and compose media (image, video, voice, music), collaborate with product/design/content, and deliver polished, production-quality social assets.

The Client Success Manager II at Luxury Presence manages client relationships, implementing marketing strategies, guiding website builds, and ensuring client success throughout their lifecycle.

Lead and grow a hands-on Maps & Search engineering team owning home search across web and mobile. Set technical direction, contribute to code, and scale a high-throughput search platform (~1B monthly requests). Improve relevance, latency, and reliability, integrate AI/LLMs into discovery and ranking, and drive delivery from roadmap through incidents and production operations.

Lead and grow a Maps & Search engineering team responsible for the home search experience across web and mobile. Stay hands-on with coding and architecture, scale a high-throughput search platform (~1B monthly requests), improve relevance and latency, integrate AI/LLMs into discovery and ranking, shape product roadmap, and own delivery, SLOs, and incident response.

Partner with Sales, Marketing, CS, and Revenue Operations to forecast revenue, model GTM efficiency (CAC, LTV, payback), query the data warehouse with SQL, build financial models and automate recurring GTM reporting to inform investment and resourcing decisions.

Own and improve the AI Social render pipeline and agent loops that generate on-brand Instagram carousels and reels. Build prompts, structured outputs, tool-calling, and media composition to ship high-quality generative image, video, voice, and music products in collaboration with product, design, and content strategy.

Lead and scale a 120-person inside sales organization from $100M to $300M ARR by improving productivity, building leadership depth, deploying centralized AI-powered selling, and installing rigorous forecasting, pipeline, and ramp playbooks.

Manage onboarding for new real estate clients—run discovery calls, translate client vision into action, coordinate internal teams (including IDX integration), document progress in Salesforce, and deliver high-quality website launches at scale while maintaining CSAT and review targets.