Onboarding & Maintenance Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Introduction to team

This role sits in the team that onboards hotel partners (mainly major hotel chain partners) and keeps their hotel, product, content, and promotion information accurate on the Expedia Group platform. You will own each request you receive through to completion, working with colleagues and partners around the world. Your work helps hotels reach travelers on time and with accurate information.

In this role, you will:

• Own each hotel onboarding, maintenance, and data request assigned to you from start to finish, reaching out to internal teams and external partners as needed to complete it within service level agreements
• Load and update hotel, product, content, and promotional information, including discount tags, and check that it is accurate
• Monitor and source data to find errors, resolve data issues promptly, and share feedback with the global team to improve automation and data accuracy
• Take part in global rollouts of new accounts and the ongoing acquisition of hotels from existing accounts, so hotels reach the market within agreed timelines
• Keep status information on onboarding, rollouts, and brand conversions available so colleagues can track progress
• Plan and complete regular and ad hoc audits of accounts and projects, and suggest process improvements

Experience and qualifications

• Bachelor degree in business, information technology, or hospitality and tourism management, or related field
• Native proficiency in Japanese
• Business-level proficiency in English
• You have at least 1 year of experience in hospitality / travel / technology in day-to-day support and operations in a technical environment
• You are proficient in Microsoft Excel, including lookup functions such as VLOOKUP, basic pivot tables, and data validation
• You use analysis and problem solving to make sound decisions, organize your own workload, and work well with colleagues across teams
• Preferred: You have experience managing cases in a ticketing system or using travel industry applications

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity