RentOK is a B2B SaaS platform built for managed accommodation operators — PGs, hostels, and co-living spaces. We help operators run their entire rental business on one platform: rent collection, bed management, tenant tracking, notices, and more. We're growing fast and are looking for people who want to grow with us.
Role Overview
As an Onboarding Executive, you are the bridge between a closed deal and a happy, active customer. Once the sales team signs a client, you take over — you'll visit them, set up their account, migrate their existing data, and train them (and their staff) until they're fully comfortable using RentOK independently. You'll also identify upsell opportunities and represent the RentOK brand in every client interaction.
Key Responsibilities
Client Onboarding & Setup
Own the end-to-end onboarding journey for every new client post-sale closure
Travel to client locations to set up RentOK accounts and configure the platform to their specific operational needs
Migrate existing data (tenant records, payment history, bed inventory) into the system accurately
Coordinate with the internal tech team to resolve any setup or configuration issues
Training & Enablement
Conduct hands-on training sessions for PG/hostel owners and their staff
Walk clients through day-to-day workflows: rent collection, tenant management, notices, reporting, and more
Create a go-live plan for each client and ensure they are independently operating within the agreed timeline
Follow up with clients post-onboarding to address questions and ensure adoption
Product Knowledge
Develop a deep, working knowledge of the RentOK product — every feature, workflow, and use case
Stay updated on new feature releases and incorporate them into training sessions
Provide structured feedback from clients to the product team
Upselling & Account Growth
Identify upsell opportunities for RentOK add-on products during and after onboarding
Communicate the value of premium features naturally during training conversations
Coordinate with the sales team for formal upsell closures
1–3 years of experience in customer onboarding, implementation, or customer success — preferably in a SaaS or tech company
Strong communication skills in Hindi and English
Comfortable with field travel — this role involves visiting clients at their PG/hostel locations
Tech-savvy and a fast learner; ability to understand and explain software to non-technical users
Patient, structured trainer who can simplify complex workflows for first-time users
Organised, self-driven, and comfortable managing multiple onboardings in parallel
Prior experience in EdTech, PropTech, or B2B SaaS onboarding is a strong plus
Compensation & Benefits
Base Salary - ₹25,000 – ₹30,000 per month
Performance Incentive Details
A fixed monthly incentive of ₹3,000 is paid when onboarding quality meets both criteria:
≥ 95% positive ratings on the Onboarding Checklist for the month
Positive owner acknowledgement message received on the designated WhatsApp group post-onboarding
Travel expenses (TA) reimbursed on actuals as per company policy
Skills Required
- 1-3 years of experience in customer onboarding, implementation, or customer success
- Strong communication skills in Hindi and English
- Comfortable with field travel to client locations
- Tech-savvy with ability to understand and explain software to non-technical users
- Patient, structured trainer able to simplify complex workflows
- Organised, self-driven, able to manage multiple onboardings in parallel
- Prior experience in EdTech, PropTech, or B2B SaaS onboarding
- Experience in a SaaS or tech company (preferred)
What We Do
RentOk is a property management SaaS platform based in India, designed for landlords and property owners of PGs, hostels, and flats. It streamlines rental operations by automating rent collection, tenant screening, and maintenance tracking through its mobile and web applications, enabling owners to manage their properties efficiently and grow their rental income without operational chaos.
