Office Manager

FLSA Status

• Exempt

Job Summary

Responsible for the operations of the office.  Directly supervises the Personal Bankers and Universal Bankers, and coaches and mentors in sales, professionalism, and employee development.  Oversees the procedures, security and workflow of the office.  

Job Duties

• Ensures that staff operates as a professional sales force through the following programs:
  • Works with the Training & Development Specialist in developing training programs to assure that Personal Bankers and Universal Bankers have complete product and services knowledge and professional sales skills.
  • Monitors staff sales performance.
  • Works with staff to develop personal banking relationships with customers and must ensure good customer relations.
• Directly supervises the Personal Bankers and Universal Bankers. Directs the Office’s personnel administration activities:
  • Works with employees to coach and mentor in sales, professionalism, and employee development through the progression plan.
  • Conducts staff performance evaluations and compensation reviews for the Personal Bankers and Universal Bankers.
  • Determines job assignments for subordinates.
  • Is alert to spotting morale problems and acts quickly to solve them.
• Prepares and conducts weekly office staff meetings as well as individual meetings with employees.
• Acts as a Personal Banker, including opening accounts, account maintenance, etc.  Cross-sells products and services as appropriate.
• Responsible for attaining monthly sales goals.
• Has lending authority to handle walk-in loan requests.
• Handles customer questions and complaints in the Office and follows through to resolution.
• Responsible for office security procedures.
• Responsible for results of Operational Office Audits and resolution of any issues that may come up.
• Assists the Vault Relationship/Personal Bankers with cash vault responsibilities. This includes counting and setting over cash, making cashbook entries, and preparing currency shipments to the Federal Reserve.
• Assists with facility management of the office. 
• Participates in community events to enhance the banks visibility.
• Adheres to all Federal and State laws and regulations, including the Bank Secrecy Act.
• All other duties as assigned.

Essential Functions

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this job description are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Qualifications

• Education
  • Associate’s Degree or experience equivalent.
• Experience
  • Previous banking required.
  • Minimum 3-5 years of supervisory experience required. 
• Skills
  • Excellent customer relations, sales and supervisory skills.

Supervised By

• Regional Retail Community Bank Manager

Supervises

• Personal Bankers and Relationship Bankers

Management retains the discretion to change this job description at any time.

Dart Bank is a community bank, serving our community since 1925.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer: 

• Medical Benefits
• Dental
• Vision
• 401(K) Plan with Employer Matching
• Employee Stock Ownership Plan (Profit Sharing)
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

Dart Bank is committed to providing equal opportunity in employment, maintaining a diverse workforce, and prohibiting all forms of unlawful discrimination and harassment.

All employment decisions, policies, and practices, in terms of the recruitment process and other conditions and privileges of employment, will comply with applicable federal, state, and local anti discrimination laws.  The Company seeks, employs, promotes, and compensates qualified individuals based on ability, as demonstrated by performance and other legitimate nondiscriminatory factors, without regard to race, color, religion, national origin, citizenship, ancestry, sex (including sexual orientation, gender expression, and gender identity), age, physical or mental disability, pregnancy, genetic information, military status, veteran status, or any other protected status under federal, state (in Michigan: marital status, familial status, height, weight, and misdemeanor arrest record), or local law (individually and collectively, “Protected Class”).  This employer participates in E Verify and will provide the federal government with your Form I 9 information to confirm that you are authorized to work in the United States. If E Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so that you can begin to resolve the issue before this employer can take any action against you, including terminating your employment. This employer can only use E Verify once you have accepted a job offer and completed Form I 9.

Technology & Workspace Requirements 

Dart Bank is committed to supporting flexible work arrangements when they align with business and position requirements. Remote and hybrid work are privileges that carry additional responsibilities and workspace requirements to ensure employees can effectively and securely perform their job duties.

To support our technology and security standards, employees are required to have a modern smartphone capable of supporting company authentication and communication applications.

Employees in remote or hybrid roles will be provided with a computer, monitors, docking station, keyboard, and mouse to perform their work. Employees must maintain a work environment that supports the effective performance of their job duties, including a reliable high speed internet connection with minimum speeds of 25 Mbps download and 5 Mbps upload.