- Maintain and coordinate the office schedule, appointments, and calendar.
- Manage and maintain the CRM system, including customer records, leads, follow-ups, notes, and communications.
- Track leads and customer inquiries through the CRM and ensure timely follow-up.
- Handle day-to-day administrative and office management tasks.
- Manage customer inquiries, communications, and follow-ups while providing excellent customer service.
- Coordinate bookings and scheduling to ensure a smooth customer experience.
- Assist with marketing activities, including social media, promotions, email campaigns, and customer outreach.
- Maintain accurate bookkeeping, records, invoices, and basic financial documentation.
- Communicate with customers, vendors, and team members professionally and promptly.
- Help improve office organization, CRM processes, customer retention, and overall business efficiency.
- Provide general administrative support to the business and management team.
- Excellent organizational and time-management skills.
- Strong communication and customer service skills.
- Experience using CRM software and managing customer databases.
- Comfortable managing leads, follow-ups, appointments, and customer relationships.
- Basic bookkeeping and computer skills.
- Experience with scheduling, booking systems, social media, or marketing is a plus.
- Detail-oriented with strong follow-through.
- Professional, dependable, and able to work independently.
Hours are flexible 9am- 5pm
Skills Required
- Excellent organizational and time-management skills
- Strong communication and customer service skills
- Experience using CRM software and managing customer databases
- Comfort managing leads, follow-ups, appointments, and customer relationships
- Basic bookkeeping and computer skills
- Experience with scheduling or booking systems
- Experience with social media or marketing
- Detail-oriented with strong follow-through
- Professional, dependable, and able to work independently
What We Do
BCI Acrylic Inc. is one of the largest independent manufacturers of acrylic baths, showers, wall surrounds, and related products for the bathroom remodeling industry. Creating a fresh solution to bath remodeling, BCI offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. BCI was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we’ve developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions. We extend that level of quality into all of our products. We have a wide range of bath and shower products, from tub-to-shower conversions, replacement bathtubs, wall surrounds, replacement shower bases and more. We also have a full range of accessibility products, like our popular walk-in tub with hydrotherapy jets, or our barrier-free showers, for easy access from a wheelchair. BCI’s bath liners, shower liners and wall systems are custom-molded to fit right over the existing bathtub, shower base or wall surround.
