Jobs at Dart Bank

Support design and execution of post-implementation oversight for banking partners (digital assets, BaaS, payments). Monitor partner data and KPIs daily, perform weekly reconciliations and reporting, conduct monthly audits, design tailored controls, escalate gaps, coordinate cross-functionally, and maintain audit-ready documentation to ensure regulatory and contractual compliance.

Solicits new wholesale lending business, develops broker pipelines, manages existing broker relationships, presents lending products and technology, monitors production metrics, provides broker guidance, and coordinates with operations teams. The role requires mortgage process and program expertise, CRM usage, market intelligence, regulatory compliance, and strong relationship-building, communication, negotiation, and organizational skills while supporting the Georgia market.

Manages daily branch office operations, supervises and develops Personal and Universal Bankers, monitors sales performance, handles customer relationships and complaints, processes accounts and lending requests, oversees security and audits, supports cash vault activities, assists with facility management, and ensures compliance with banking laws and regulations. Participates in community events and is accountable for achieving monthly sales goals and maintaining effective office workflow.

Handle client inquiries via phone, email, and online; assist clients with loan process steps (AUS, ordering services, loan status, outstanding conditions); maintain underwriting, program guideline and regulatory knowledge; complete service orders; escalate issues; review customer communications; support training and cross-department collaboration; maintain strong broker and internal relationships.

Lead administration and development of mortgage technology platforms (Encompass, Blend). Design Encompass solutions, build Encompass Web input forms with JavaScript, implement integrations and automation, manage releases, troubleshoot production issues, and partner with business and vendors to improve processes and compliance.

Investigate and escalate AML/CFT alerts and cases, review customer KYC and transactions, determine SAR vs Non‑SAR filings, complete SAR documentation, collaborate with stakeholders, and maintain compliance with BSA/AML and related regulations while staying current on emerging risks and novel banking services.

Solicit and develop new wholesale mortgage broker business across Washington, Oregon, and Idaho. Maintain and grow broker relationships, manage pipeline and CRM, present products and technology, advise on underwriting and compliance, coordinate with operations, and meet production and market-share goals.

Provide broker support for wholesale mortgage originations in the New Jersey market: manage broker onboarding, pipeline and rate-lock activity, deliver customer training on DartEdge, assist with loan submission and post-origination follow-up, escalate issues, and support Sales to grow B2B relationships and improve processes.

Sell and manage wholesale mortgage relationships in the Pennsylvania market by sourcing new broker partners, maintaining producer relationships, driving production, delivering presentations, using CRM, and ensuring compliance with lending guidelines and regulations.