Implementation Specialist
Are you ready to lead complex, cross functional projects that directly impact the future of nursing and health education?
Would you like to use your innovative thinking and project management skills to shape business processes and drive successful outcomes?
About the Team
Elsevier is a global leader in nursing and health education. We are dedicated to providing trusted and proven content, innovative learning tools, and analytics that improve educational outcomes for Nursing students.
About the Role
This Implementation Specialist plays a vital role in managing projects across cross-functional teams within Elsevier Enterprise Accounts. This role involves close collaboration with internal partners such as Customer Success, Curriculum Solutions, Product, Sales, and IT to ensure effective communication with stakeholders and successful project outcomes. The position also aids in the enhancement of business and project management processes as well as contributing to the development of roadmaps, project schedules, and resolving issues in a fast-paced setting.
Responsibilities
Leading, managing, and monitoring multiple complex projects from a Sales to Implementation perspective, effectively communicating project status until completion.
Collaborating with cross-functional teams to ensure alignment and successful project execution.
Managing project delivery within predefined goals, balancing time to market, quality, and resource availability.
Facilitating meetings to gather input, align expectations, and make informed decisions.
Interfacing Product and Support Teams to address customer issues and training requirements.
Maintaining a customer-focused orientation throughout the project and demanding the same from partners.
Tracking and reporting on project milestones, deliverables, and key performance indicators.
Developing and maintaining project plans, documentation, and risk logs to mitigate risks impacting project success.
Aligning project deliverables and tasks with the overall vision/strategy.
Negotiating with key stakeholders and decision-makers to consider customer impact and review resource allocation.
Assessing and improving processes to enhance operational efficiency and effectiveness.
Building and maintaining strong relationships with stakeholders across the organization.
Managing stakeholder expectations and ensuring effective communication throughout the project lifecycle.
Conducting post-project evaluations and provide ongoing support to ensure ongoing effectiveness and efficiency
Developing efficient workflows and processes to turn ideas into actionable plans.
Qualifications
Have health information systems, technology, or equivalent experience.
Proven experience in project management tools preferred.
Demonstrate proficient knowledge of project planning tools such as Microsoft Visio, Project, Planner, and Teams, Miro, Confluence.
Have project delivery skills. This includes accurate project planning, delivering milestone dates and managing resources effectively. Also communicating status effectively, managing risks and juggling multiple projects of diverse sizes and duration at once to accomplish goals in an agile working environment.
Be able to demonstrate organization/project planning, time management, and communication management skills across multiple functional groups and departments
Have experience supporting teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues
Be able to demonstrate interpersonal, communication, and presentation skills applicable to a wide audience including senior leadership and customers
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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Skills Required
- Experience with health information systems, technology, or equivalent experience
- Experience with project management tools
- Proficient knowledge of Microsoft Visio, Microsoft Project, Microsoft Planner, Microsoft Teams, Miro, and Confluence
- Project delivery skills, including project planning, milestone management, resource management, status communication, risk management, and managing multiple projects
- Organization, project planning, time management, and communication management skills across multiple functional groups and departments
- Experience supporting teams in identifying, researching, and coordinating resources to troubleshoot or diagnose complex project issues
- Interpersonal, communication, and presentation skills for senior leadership and customer audiences
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
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