This is an exciting, high-growth opportunity for a NOC Engineer to solve real-world networking challenges while collaborating with global teams. Reporting into the Network Operations Centre Manager, this role will be responsible for resolving technical network issues, thinking creatively to identify and implement solutions, and delivering exceptional support experiences to customers. You’ll work both independently and collaboratively in a dynamic environment that values innovation, reliability, and continuous learning. This position is ideal for an experienced engineer looking to advance their career within a global technology company that fosters a strong engineering culture and a supportive, customer-focused team.
As a NOC Engineer, part of your focus will be on efficiently diagnosing and resolving network incidents and customer-escalated issues through tickets, delivering technical solutions. This role plays a vital part in maintaining the stability of Megaport’s production network, ensuring uptime and performance and resolving complex network incidents. Leveraging your deep technical knowledge, you’ll assist in the resolution of escalated cases and critical alerts, collaborating with cross-functional teams to develop innovative solutions for complex scenarios. Additionally, you’ll contribute to the creation and maintenance of comprehensive documentation, helping to enhance team knowledge, processes, and overall service quality.
What You’ll Be Doing
Diagnose and resolve complex network and customer issues across all company products and services, using a variety of monitoring tools.
Perform remote troubleshooting sessions to resolve network issues efficiently.
Plan, process, manage and implement network changes prescribed by Megaport Engineering and third party suppliers.
Provide advanced technical solutions and ensure the timely resolution of escalated tickets and alerts.
Identify recurring issues and contribute to root cause analysis and long-term preventive solutions.
Escalate cases to the Level 3 engineering team when necessary, ensuring smooth handover and communication.
Customer Support & Service ExcellenceProvide escalation support for Technical Support Engineers and other internal business units, ensuring customer issues are responded to quickly and accurately.
Collaborate with Technical Support Engineers and key business units to ensure high level customer service, including the provision of accurate and detailed information.
Proactively communicate incidents to internal and external stakeholders, including direct contact with customers/end users.
Collaboration & Cross-Functional WorkCollaborate closely with global teams to ensure seamless support across regions and organisation-wide integration.
Collaborate with vendors, suppliers, and internal teams to resolve complex network issues.
Contribute to projects alongside technical responsibilities, ensuring smooth collaboration and project execution.
Ensure team coverage during staffing shortages and rotate through scheduled shifts to maintain continuous global support.
Leadership, Mentorship & Knowledge SharingContribute to internal knowledge management by maintaining and improving documentation.
Support continuous learning and team development by sharing insights, training materials, and innovative troubleshooting techniques.
What We Are Looking For
- Technical Expertise
- Bachelor’s Degree in IT, Networking, or a related field.
- 5+ years of experience in network support or infrastructure (ISP, cloud or data center environments)
- CCNA or JNCIA certification (or equivalent) required.
- Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.
- Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.
- Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).
- Proficiency with relevant software tools and systems used in technical support and network operations. Customer Support & Problem-Solving
Exceptional ability to assess, prioritise, and resolve customer issues efficiently while maintaining clear and professional communication.
Strong customer service orientation with a focus on understanding customer needs and delivering effective solutions.
Proven ability to monitor services proactively, detect anomalies, and take corrective action to maintain stability and reliability.
Communication & CollaborationExcellent written and verbal communication skills in English.
Ability to collaborate effectively with global teams while also working independently when required.
Team-oriented mindset with a focus on cooperation, mutual support, and shared success.
Strong interpersonal skills to build positive relationships with customers and colleagues across regions.
Personal AttributesDetail-oriented, organised, and committed to delivering high-quality results.
Self-motivated and proactive, with the ability to thrive in a dynamic, fast-paced technical environment.
Eager to learn, adapt, and contribute to continuous improvement and innovation within the support organisation
What We Offer
Annual 5% performance-based incentive bonus in addition to base salary.
Flexible working environment – 3 days per week in our local office.
Statutory offering and competitive package included.
Birthday Leave – take a paid day off to celebrate
Generous training allowance + 5 days paid study leave annually
A motivated team combining industry experts and emerging talent
Recognition programs – including Legend and Kudos Awards
Health & wellness programs and mental well-being support
Clear opportunities for career progression
Subject to the internal policies of Megaport, which may be updated from time to time:
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Skills Required
- Deep understanding of network infrastructure, including IP configurations, VLANs, MAC address management, switching, routing, and optical networking.
- Hands-on experience with a variety of network equipment (e.g., Cisco, Juniper, Nokia, OpenGear and similar platforms).
- Strong proficiency with networking protocols such as MPLS, OSPF, BGP, and other advanced routing protocols.
- Proven experience in logical troubleshooting and resolving complex networking issues (minimum of three years).
- Proficiency with relevant software tools and systems used in technical support and network operations.
- Degree in IT, Networking, or a related field; networking certifications (e.g., CCNA, CCNP) are an advantage.
What We Do
We make connectivity easy. Megaport is changing the way people, enterprises, and service providers interconnect globally. Our Software Defined Network (SDN) connects 850+ enabled data centres in 25+ countries across North America, Asia Pacific, and Europe. We enable customers with fast, flexible, secure and on-demand connectivity to leading cloud, network, and managed service providers. Our Network as a Service solution offers greater agility, reduced operating costs, and increased speed to market compared to traditional connectivity options
