Jobs at Megaport

The Senior Site Reliability Engineer improves production reliability, resilience, and system availability. Responsibilities include operating Linux and Kubernetes infrastructure, automating workflows, developing tools, managing observability, responding to incidents, participating in on-call rotations, writing runbooks, and conducting blameless postmortems. The role collaborates with distributed teams and stakeholders, supports cloud infrastructure, troubleshoots live systems, and promotes DevOps and SRE best practices.

Execute inbound and outbound prospecting for the APAC Japan sales team. Respond to and qualify leads, identify prospects, book meetings, create sales opportunities, maintain Salesforce records and pipelines, conduct outreach through phone, email, LinkedIn, and live chat, and collaborate with sales, marketing, solution architects, and account teams. The role also supports demand-generation campaigns, events, and ongoing sales training.

Designs, deploys, and operates resilient data center network fabrics supporting GPU, AI, storage, and high-performance computing infrastructure. Responsibilities include hardware evaluation, BGP and EVPN-VXLAN network design, congestion management, connectivity integration, automation, monitoring, documentation, vendor collaboration, troubleshooting, and technical escalation. The role also develops network architectures, supports deployments, and provides technical guidance to leadership and customers.

Leads a team of operations analysts supporting global data center infrastructure. Responsibilities include managing escalations, incidents, hardware and storage operations, rack-and-stack work, Linux and Windows administration, IPMI/BMC configurations, documentation, shift coverage, coaching, and process improvements. The role coordinates with remote data center technicians and leads root cause analysis for complex infrastructure failures while maintaining operational standards and SLAs.

Lead global infrastructure operations across multiple data centers, including server and storage maintenance, rack and stack work, operating system installation, troubleshooting, RAID and disk lifecycle management, and IPMI/BMC administration. Coordinate remote data center technicians, perform root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. The role also supports automation, monitoring, and continuous operational improvements.

Operate and improve global data and security networks, troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring, alerting, and capacity. The role requires strong networking fundamentals, calm incident response, clear communication, and ownership during critical and off-hours events.

Lead global data center infrastructure operations across servers, storage, networking, and platform software. Perform rack and stack work, hardware installation, Linux and Windows administration, troubleshooting, RAID rebuilds, storage management, and IPMI/BMC configuration. Coordinate remote data center technicians, conduct root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. Support continuous improvement across multiple data center environments.

Operate and improve global network infrastructure, including routers, switches, firewalls, monitoring systems, and security networks. Troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring and alerting. The role requires calm incident response, strong communication, operational ownership, and a Cisco CCNA certification.

The Channel Manager will recruit, onboard, enable, and grow channel partners across India to drive partner-sourced revenue. Responsibilities include developing partner go-to-market strategies, improving channel sales processes, creating enablement and marketing campaigns, building partner relationships, generating pipeline, coordinating with direct sales teams, and representing Megaport at partner events. The role requires substantial regional travel and strong experience in telecommunications, networking, cloud, or IT services channel sales.

First-line Technical Support Engineer providing phone, email, and live-chat support for networking, portal, and account issues. Troubleshoot and resolve customer problems, meet SLAs/KPIs, document cases, escalate unresolved technical issues, collaborate with vendors and internal teams, and support inbound sales and enquiries. Work shifts within set hours, including weekends and public holidays.

Own a territory and drive adoption of compute, GPU, CPU, storage, and networking offerings. Develop pipeline through outbound and inbound sales, manage enterprise relationships, execute territory go-to-market strategies, deliver consultative value propositions, forecast accurately, and close new-logo and expansion opportunities. Collaborate with executives, solution architects, customer success, finance, legal, product, procurement, and channel teams while supporting strategic GPU engagements and customer retention.

Leads the third-shift network operations team while serving as the primary overnight technical escalation point. Responsibilities include provisioning and delivering bare-metal servers, configuring hardware, firmware, RAID, operating systems, networking, and IPMI/BMC access. The role coordinates data center and remote-hands activities, tracks delivery deadlines, handles escalations and incident response, maintains accurate documentation, follows runbooks, and improves operational processes. It also mentors Senior Network Analysts and supports continuous improvement across a 24x7 network operations environment.

Analyze marketing data using SQL to define KPIs, build audience segments, and create dashboards for channel and pipeline performance. Conduct funnel, cohort, attribution, and behavioral analyses to generate actionable insights. Improve marketing data quality, governance, accessibility, and consistency across CRM and marketing platforms. Collaborate with distributed teams to translate ambiguous business questions into clear analytical approaches and support process improvements.

Serve as the primary People and Culture partner for India, advising leaders and employees on HR matters, employee relations, compliance, organizational change, workforce planning, and post-acquisition integration. Align local practices with global frameworks, improve HR processes, support people programs, coach managers, and collaborate with global teams across regions to enhance employee experience and organizational effectiveness.

Provides first-line technical support for customer networking issues through tickets, phone, and live chat. Diagnoses and prioritizes incidents, monitors network services and ports, responds to alerts, performs post-reboot checks, documents incidents, updates status pages, and escalates complex issues. Maintains knowledge-base content and supports SLA, KPI, and first-contact-resolution targets while working rotating 24/7 shifts and coordinating with global teams, vendors, and customers.

Manage multi-channel campaigns, lifecycle marketing, demand generation, SEO/AEO initiatives, and campaign performance analysis for cloud infrastructure offerings. Build email and web campaigns, identify optimization opportunities, collaborate with global teams, and support marketing leadership with operational planning. The role requires hands-on marketing automation experience, strong organization, data-driven decision-making, and familiarity with B2B technology audiences.

Develop and own backend product features, modernize legacy systems, reduce technical debt, improve platform performance and reliability, and build secure RESTful APIs. Contribute to testing, code reviews, release engineering, and CI/CD improvements. Provide architectural guidance and mentor junior engineers while helping shape long-term technical direction.

Manage a portfolio of enterprise customers across onboarding, adoption, renewals, retention, and expansion. Partner with sales executives, solution architects, marketing, finance, and operations to drive revenue growth, resolve service issues, identify upsell and cross-sell opportunities, and improve customer experience. Maintain account records, pipeline, forecasting, feedback, and sentiment in Salesforce while advising customers on Megaport’s cloud connectivity solutions and broader technology ecosystem.

Deploys, operates, and improves Megaport’s global network infrastructure. Responsibilities include network site design, data center and PoP deployments, Cisco and Juniper configuration, cloud connectivity, circuit validation, capacity management, incident escalation, troubleshooting, resilience improvements, vendor analysis, procurement, and infrastructure project delivery. The role also provides technical mentorship, documentation, reporting, and cross-functional coordination to improve network performance, reliability, and customer outcomes.

Diagnose and resolve complex network incidents, customer escalations, and critical alerts across production network services. Manage network changes, troubleshoot remotely, perform root cause analysis, escalate issues to Level 3 engineering, and collaborate with vendors and global teams. Provide customer and internal escalation support, maintain technical documentation, mentor colleagues, contribute to projects, and support rotating shifts for continuous network operations.