Jobs at Megaport

Deploys, operates, and improves Megaport’s global network infrastructure. Responsibilities include network site design, data center and PoP deployments, Cisco and Juniper configuration, cloud connectivity, circuit validation, capacity management, incident escalation, troubleshooting, resilience improvements, vendor analysis, procurement, and infrastructure project delivery. The role also provides technical mentorship, documentation, reporting, and cross-functional coordination to improve network performance, reliability, and customer outcomes.

Diagnose and resolve complex network incidents, customer escalations, and critical alerts across production network services. Manage network changes, troubleshoot remotely, perform root cause analysis, escalate issues to Level 3 engineering, and collaborate with vendors and global teams. Provide customer and internal escalation support, maintain technical documentation, mentor colleagues, contribute to projects, and support rotating shifts for continuous network operations.

Sell Megaport's Network-as-a-Service platform to enterprise customers by prospecting new logos, executing territory plans (AZ/NM/UT), designing cloud/network solutions, collaborating with Solutions Architects and Customer Success, growing channel partnerships, managing pipeline in Salesforce, and attending regular field/channel events.

Provide commercial finance support for global sales, pricing, product and expansion initiatives. Lead deals desk and pricing operations, design commission structures, prepare forecasting, variance analysis and dashboards, and partner with sales, legal, engineering and operations to drive profitable commercial outcomes.

Work with software engineering teams to translate stakeholder needs into technical specifications, lead discovery and refinement sessions, document workflows and acceptance criteria, own and prioritise the backlog, and improve collaboration across business and engineering throughout the development lifecycle.

Provide trusted executive support to the CEO and leadership team by managing complex calendars, meetings, travel, events, expenses, stakeholder communications, and confidential information. The role requires anticipating executive needs, coordinating priorities across time zones, supporting business initiatives, and maintaining smooth operations in a fast-moving global technology company.

Provide confidential, proactive executive support to the CEO and Leadership Team. Responsibilities include managing complex calendars, coordinating meetings and international travel, serving as a stakeholder contact, supporting executive events, handling expenses, maintaining discretion, and assisting with business initiatives and ad hoc priorities across multiple time zones.

Responsible for deploying and maintaining Megaport's global network infrastructure, requiring expertise in network operations, troubleshooting, and collaboration with various teams to ensure high availability and performance.

Diagnose and resolve complex network and customer issues, perform remote troubleshooting, implement network changes, resolve escalations, collaborate with global teams and vendors, maintain documentation, and support 24/7 NOC shift rotation to ensure network uptime and performance.

Build and maintain Go-based backend services, APIs, microservices, and CLI tools for internal developer experience. Automate operational workflows, access management, governance, and infrastructure provisioning. Design scalable systems integrating SaaS platforms, systems of record, and internal infrastructure. Deploy and operate services on Kubernetes/EKS, while profiling and optimizing performance. Collaborate with cross-functional teams to deliver reliable platform capabilities and self-service tooling.

Build and maintain customer-facing and internal web applications (Megaport Portal) using a modern frontend stack. Implement features with Vue 3/TypeScript, ensure accessibility and responsive design, integrate web services, improve architectures and processes, and write unit/integration/end-to-end tests using Playwright and Vitest.

Improve production reliability and resilience through automation, observability, infrastructure as code, incident response, and continual platform improvement. The role involves operating Linux, Kubernetes, and cloud infrastructure; writing tooling; maintaining CI/CD systems; troubleshooting live production environments; participating in on-call rotations and blameless postmortems; and collaborating with globally distributed teams and stakeholders.

Legal Counsel for Megaport will provide legal advice, review and negotiate contracts, and support legal operations initiatives while collaborating with global teams.

Leads the North American Network Operations Centre, overseeing network monitoring, service assurance, incident response, major outage escalation, reliability improvements, supplier governance, reporting, and root-cause management. The role manages and mentors NOC engineers, coordinates cross-functional and vendor responses, improves operational processes, maintains performance dashboards, and drives network uptime, resilience, customer experience, and continuous improvement.

Own Brazilian payroll and employee lifecycle operations from admission through termination. Manage benefits, labor relations, union matters, leave, vacations, and working-hours records while ensuring compliance with Brazilian labor legislation. Build People Operations dashboards and KPIs, partner with Finance and global stakeholders, support employees and managers, and continuously improve processes through automation, data analysis, and AI tools.

Manage global capital expenditure, fixed assets, intangible assets, and inventory accounting. Responsibilities include capitalizing completed projects, maintaining registers and ledgers, overseeing wage capitalization, preparing asset schedules and financial reporting analyses, supporting audits, developing accounting policies, contributing capex forecasts, and improving related systems and controls. The role partners with Sales, Operations, Procurement, Engineering, and suppliers while ensuring IFRS compliance.

Manage post-sale relationships for an assigned enterprise customer base, focusing on onboarding, enablement, adoption, renewals, retention, upselling, and cross-selling. Partner with sales, solutions architecture, marketing, finance, and operations teams to resolve issues, identify growth opportunities, communicate product value, and maintain customer and pipeline records in Salesforce. Act as a trusted advisor and advocate while analyzing customer feedback and improving the overall service experience.

Own OSS operations automation and monitoring platforms from requirements through production. Design Linux and AWS solutions integrating APIs, message buses, OAuth, webhooks, and observability tools. Administer Salesforce Service Cloud and Jira ecosystems, develop automation and dashboards, manage QA and releases, and provide Level 3 troubleshooting and root-cause analysis. The role also leads cross-functional delivery, documentation, vendor coordination, cost optimization, and on-call operational support.

Own the consolidated group financial model, lead workforce and headcount planning, manage capital expenditure forecasts, evaluate ROI, establish KPIs, and advise executive leaders on strategic investment decisions. Maintain global TM1 data structures for forecasting and reporting while partnering with senior stakeholders across a distributed organization.

Provide general legal support to the Megaport group: review and negotiate commercial, service, software, carrier and confidentiality agreements; draft bespoke contracts; advise on regulatory, privacy and employment matters; support dispute resolution, legal operations, templates, training, advertising reviews and special projects.