Jobs at Megaport

Design, develop, and maintain scalable RESTful APIs and core business systems. Reduce technical debt, optimize architecture, participate in code reviews, promote engineering best practices, and deliver small features through the full development lifecycle. Collaborate within an agile engineering team while troubleshooting problems and improving system stability and performance.

Drive revenue across Arizona, Utah, and New Mexico by recruiting, onboarding, enabling, and activating Technology Services Broker and Technology Services Distributor partners. Manage partner relationships, establish KPIs, conduct business reviews, coordinate go-to-market initiatives, deliver training, support marketing campaigns, maintain partner resources, and represent Megaport at industry events. Regional travel and established channel relationships are required.

Coordinates global logistics operations, including monitoring supply chains and shipments, managing inventory databases, scheduling orders, maintaining accurate records, and resolving shipping errors. The role communicates with internal teams, suppliers, distributors, and vendors to ensure timely and accurate deployments. Candidates need at least two years of global logistics experience, strong organizational and analytical skills, project and people management abilities, and experience with Jira and Confluence.

Manage customer accounts within Megaport’s pod model, supporting sales teams, coordinating server provisioning, migrations, upgrades, billing, and account maintenance. Maintain accurate CRM and billing records, resolve invoice issues, track deployments, communicate customer updates, and identify expansion opportunities. Collaborate with Sales, Solution Architects, Operations, and technical teams while building expertise in cloud infrastructure, bare metal, and networking services.

Provides customer-facing technical support for networking, portal, and account issues through phone, email, and live chat. Troubleshoots problems, documents cases, meets support KPIs and SLAs, escalates unresolved issues, and collaborates with vendors and global internal teams. The role also supports inbound sales inquiries and requires rotating weekend, public holiday, and night shifts, along with visits to assigned locations.

Supports the global end-to-end payroll process by collecting payroll changes, updating systems, coordinating with external providers, reviewing reports, handling employee payroll and leave inquiries, performing reconciliations and audits, and preparing retirement and payroll reports. The role also assists with onboarding, month-end close, compliance with awards and employment agreements, and regional payroll queries.

Lead corporate reporting activities, including ESG and sustainability reporting, global statutory financial statements, technical accounting assessments, ASX disclosures, audit coordination, and reporting process improvements. Review international subsidiary accounts, collaborate with auditors and executives, and ensure compliance with IFRS, AASB, and emerging climate disclosure standards.

Supports customer onboarding, service requests, ticket coordination, billing assurance, customer intake, compliance forms, and account-related commercial activities. Partners with Sales, Customer Success, Finance, Legal, and InfoSec teams to resolve issues, improve satisfaction, retain and expand revenue, track customer metrics, and report trends to management.

Execute inbound and outbound prospecting for the APAC Japan sales team. Respond to and qualify leads, identify prospects, book meetings, create sales opportunities, maintain Salesforce records and pipelines, conduct outreach through phone, email, LinkedIn, and live chat, and collaborate with sales, marketing, solution architects, and account teams. The role also supports demand-generation campaigns, events, and ongoing sales training.

Designs, deploys, and operates resilient data center network fabrics supporting GPU, AI, storage, and high-performance computing infrastructure. Responsibilities include hardware evaluation, BGP and EVPN-VXLAN network design, congestion management, connectivity integration, automation, monitoring, documentation, vendor collaboration, troubleshooting, and technical escalation. The role also develops network architectures, supports deployments, and provides technical guidance to leadership and customers.

Leads a team of operations analysts supporting global data center infrastructure. Responsibilities include managing escalations, incidents, hardware and storage operations, rack-and-stack work, Linux and Windows administration, IPMI/BMC configurations, documentation, shift coverage, coaching, and process improvements. The role coordinates with remote data center technicians and leads root cause analysis for complex infrastructure failures while maintaining operational standards and SLAs.

Lead global infrastructure operations across multiple data centers, including server and storage maintenance, rack and stack work, operating system installation, troubleshooting, RAID and disk lifecycle management, and IPMI/BMC administration. Coordinate remote data center technicians, perform root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. The role also supports automation, monitoring, and continuous operational improvements.

Operate and improve global data and security networks, troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring, alerting, and capacity. The role requires strong networking fundamentals, calm incident response, clear communication, and ownership during critical and off-hours events.

Lead global data center infrastructure operations across servers, storage, networking, and platform software. Perform rack and stack work, hardware installation, Linux and Windows administration, troubleshooting, RAID rebuilds, storage management, and IPMI/BMC configuration. Coordinate remote data center technicians, conduct root cause analysis, improve documentation and escalation workflows, handle incidents, and mentor junior team members. Support continuous improvement across multiple data center environments.

Operate and improve global network infrastructure, including routers, switches, firewalls, monitoring systems, and security networks. Troubleshoot production incidents, provide L1/L2 and partial L3 support, coordinate with carriers and data centers, perform root cause analysis, support network expansions, maintain documentation, and improve monitoring and alerting. The role requires calm incident response, strong communication, operational ownership, and a Cisco CCNA certification.

The Channel Manager will recruit, onboard, enable, and grow channel partners across India to drive partner-sourced revenue. Responsibilities include developing partner go-to-market strategies, improving channel sales processes, creating enablement and marketing campaigns, building partner relationships, generating pipeline, coordinating with direct sales teams, and representing Megaport at partner events. The role requires substantial regional travel and strong experience in telecommunications, networking, cloud, or IT services channel sales.

First-line Technical Support Engineer providing phone, email, and live-chat support for networking, portal, and account issues. Troubleshoot and resolve customer problems, meet SLAs/KPIs, document cases, escalate unresolved technical issues, collaborate with vendors and internal teams, and support inbound sales and enquiries. Work shifts within set hours, including weekends and public holidays.

Leads the third-shift network operations team while serving as the primary overnight technical escalation point. Responsibilities include provisioning and delivering bare-metal servers, configuring hardware, firmware, RAID, operating systems, networking, and IPMI/BMC access. The role coordinates data center and remote-hands activities, tracks delivery deadlines, handles escalations and incident response, maintains accurate documentation, follows runbooks, and improves operational processes. It also mentors Senior Network Analysts and supports continuous improvement across a 24x7 network operations environment.

Provides first-line technical support for customer networking issues through tickets, phone, and live chat. Diagnoses and prioritizes incidents, monitors network services and ports, responds to alerts, performs post-reboot checks, documents incidents, updates status pages, and escalates complex issues. Maintains knowledge-base content and supports SLA, KPI, and first-contact-resolution targets while working rotating 24/7 shifts and coordinating with global teams, vendors, and customers.

Manage multi-channel campaigns, lifecycle marketing, demand generation, SEO/AEO initiatives, and campaign performance analysis for cloud infrastructure offerings. Build email and web campaigns, identify optimization opportunities, collaborate with global teams, and support marketing leadership with operational planning. The role requires hands-on marketing automation experience, strong organization, data-driven decision-making, and familiarity with B2B technology audiences.