Jobs at Megaport

Monitor and maintain Megaport's global network to ensure uptime, resolve incidents and escalations, implement planned network changes, liaise with vendors, troubleshoot portal/account issues, communicate with stakeholders and customers, analyze trends, meet KPIs, and record work in OSS/BSS.

Support EMEA Sales Operations by improving forecasting, CRM governance, reporting, and operational efficiency. Maintain dashboards, analyze pipeline and sales performance, manage territory and quote workflows, coordinate with Systems & Tools, and assist onboarding and GTM readiness.

Diagnose and resolve complex network and customer issues across Megaports production environment. Perform remote troubleshooting, manage network changes, resolve escalations, collaborate with global teams and vendors, document processes, contribute to root cause analysis, and provide mentorship to support staff while participating in shift rotations to ensure continuous service availability.

Manage end-to-end recruitment for selected roles and support global TA operations: posting jobs, screening, interviewing, reference checks, scheduling interviews, onboarding paperwork, employer branding, and broader People & Culture projects. Provide excellent candidate experience and help strengthen recruitment capability across the company during a 12-month fixed-term contract.

Work with the development team to plan, run and evaluate manual and automated tests for web applications and APIs. Create and maintain test plans/cases, run and maintain automated suites, learn and use industry-standard development and testing tools, and support CI/CD quality practices.

Manage post-sale customer relationships for a designated account base: drive renewals, upsells/cross-sells, onboarding/enablement, customer advocacy, pipeline reporting (SFDC), and collaborate with sales, solutions, and operations to improve service and retention.

Serve as primary post-sales contact for assigned enterprise customers to drive renewals, upsell/cross-sell, onboarding, adoption and service performance. Collaborate with sales, solutions architects and operations to resolve commercial/technical issues, report on customer health and pipeline (SFDC), and promote Megaport products and partner ecosystem to expand account value.

Join Megaport as a Senior Frontend Software Engineer to develop high-quality web applications, improve systems, and enhance user experiences for both customers and internal users. Collaborate with teams to build responsive and scalable solutions utilizing modern frontend technologies and practices.

As a Technical Business Analyst, you'll analyze business needs, translate them into technical specifications, and improve collaboration between technical teams.

Manage post-sale relationships for a designated EMEA account base, driving renewals, upsell/cross-sell, onboarding, adoption, and customer advocacy. Collaborate with sales, solutions architects, and internal teams, report on customer health and opportunities (SFDC), and act as trusted advisor to maximize retention and revenue.

Own direct and indirect sales across the DACH region: prospect and close enterprise accounts, onboard and enable channel partners, design solutions with architects, coordinate go-to-market campaigns, manage pipeline and forecasts, and travel up to 40% to build executive relationships.

Serve as primary post-sale contact to drive renewals, upsells/cross-sells, onboarding, enablement and adoption. Collaborate with sales, solutions, and operations to retain and grow revenue, report on customer trends, and resolve commercial service issues.

Work with software engineering teams to translate stakeholder needs into technical specifications, lead discovery and refinement sessions, document workflows and acceptance criteria, own and prioritise the backlog, and improve collaboration across business and engineering throughout the development lifecycle.

Execute inbound and outbound prospecting to qualify leads, book meetings, and grow pipeline. Use phone, email, LinkedIn, live chat and sales tools (Salesforce, Gong, ZoomInfo) to manage contacts, collaborate with sales executives and marketing, and support regional revenue goals while developing sales skills.

The NOC Engineer will diagnose and resolve complex network issues, support customer service excellence, and collaborate with global teams, while contributing to documentation and continuous learning.

The Senior Backend Software Engineer will lead product development, maintain systems, design APIs, and mentor junior engineers while improving overall product quality.

Lead Megaport's global People & Culture function from Brisbane, translating people strategy into scalable execution. Oversee people operations, talent acquisition, payroll, HRIS, employee experience, leadership development, succession planning, compliance across jurisdictions, and people analytics. Act as executive partner, coach leaders, drive recruitment and workforce planning, and foster a high-performance, values-driven culture in a fast-growing global SaaS environment.

Lead global sales operations for Latitude within Megaport, building scalable forecasting, quote-to-cash, CRM processes, reporting, and governance. Partner with sales leadership and cross-functional teams to improve revenue predictability, optimize Salesforce workflows, drive CRM adoption, support GTM and marketplace initiatives, and mentor sales operations staff.

Manage sales operations for compute-focused products: own forecasting, pipeline governance, CRM adoption, reporting/dashboards, territory planning, quote workflow support, cross-functional alignment, and process improvements to scale sales productivity.

Responsible for full-cycle enterprise sales to acquire new logos and expand existing accounts for Megaports Network-as-a-Service. Execute territory plans (VA/DC Metro), collaborate with Solutions Architects and Customer Success, manage pipeline in CRM, develop channel partner relationships, and represent Megaport at field events to meet sales targets.