National Manager – Key Accounts

National Manager, Assurant, India

The role involves driving Assurant’s business objectives by continuous engagement with Key Clients. Drive Account interactions and work in accordance with the cadence of Weekly/Monthly/Quarterly Business reviews with regular scorecards being published and progress on key KPIs updated. Drive the on boarding of new customers and initiates spend enablement activities Keep up to date on products and competition. He / she will be responsible for delivering agreed business plan (across Business Groups) for key Accounts and will deliver on revenue goals for the program – anchoring key relationships.

This position will be in a Hybrid mode at Mumbai location.

What will be my duties and responsibilities in this job?

• Expand and pursue opportunities in the assigned business areas, industries, or clients in India
• Account Planning: Drive Revenue and develop/implement strategic account plans for key customers, identify upsell and cross-sell opportunities within existing accounts and monitor account performance and identify areas for improvement.
• Customer Relationship Management: Build and maintain strong relationships with key clients. Act as the main point of contact for client escalations and issue resolution. Conduct regular meetings with clients to understand their needs and address any concerns.
• Cross-functional Collaboration: Work closely with other departments such as Customer Service, Finance, Legal, Compliance and Marketing to ensure seamless service experience to Customers.
• Customer Satisfaction: Monitor customer satisfaction metrics and take proactive steps to address any issues. Conduct regular customer surveys and feedback sessions to gather insights and improve service delivery

Key Deliverables:

• Incremental Revenue through Existing and New Customer and new Products penetration in existing accounts.
• Revenue retention in existing accounts
• Ensuring Superior customer experience by driving Project Delivery as per agreed timelines, first time right deliveries, Network / Product Services uptime as per agreed SLAs.
• Collections against billing
• Statutory and Regulatory Compliances

What are the requirements needed for this position? 

• Education- MBA is Mandatory.
• Minimum 7 years Key Account management and Strategic partnerships
• Strong Communication and Presentation Skills
• Client focused Approach
• Knowledge of industry and products.
• Strong work experience in B2B sales.
• Key Account Management Experience.
• Customer Focus and strong Problem-solving skills.
• Collaboration and Relationship building.

What is the Preferred Experience, Skills, and Knowledge needed for this position? 

• Master’s degree in business, finance, marketing, or relevant field
• Over 7 years of business and Account Management experience
• Proven track record as Key Account professional
• Excellent verbal and written communication and presentation skills to effectively communicate initiative objectives, implementation plans and status internally and externally
• Deal negotiation/ partnership experience with large sized companies
• Self-starter, quick learner, proactive, flexible, self-motivated and open-minded
• Roll-up sleeves, can-do attitude, creative and out-of-box thinker, strong sense of ownership and responsibility, strong influencing skills engaging and involving relevant parties
• Understanding of market research methods and analysis
• Good organization, prioritization, and multi-tasking skills
• Ability to resolve complex issues with little supervisory support
• Ability to handle ambiguity, uncertainty, and changing priorities
• Experience in handling Insurers, Large Electronics retailers, BFSI/FinTech & Consumer Durables OEM’s
• Understanding MNC organization and operations and ability to adjust to it while enjoying start-up environment locally.