Multinational Client Executive

#LI-JC1

Join us as a Multinational Client Executive to make more of your specialist expertise and experience.

Make your mark in Multinational

AIG's Multinational business designs, implements, and services bespoke multinational insurance programs for global clients, empowering them and their broker partners to navigate complex cross-border risks with confidence and consistency. As a trusted advisor, you will partner with a dynamic, multi-disciplinary team of underwriters, risk engineers, and analytics and claims professionals to deliver customized, compliant, and seamless solutions that support our clients' global risk management objectives.

How you will create an impact

This is an external broker and client facing role responsible for managing an assigned portfolio of Multinational programs, working in close partnership with product underwriters and distribution. You will represent AIG as the central point of contact for Multinational client and program management and will also support new business. You are also responsible for a seamless, end to end Multinational experience in adherence with SLAs and operational requirements.

Key accountabilities will include but not limited to:

Client & Program Delivery

• Manage and oversee all aspects of multinational service delivery for your assigned portfolio and be accountable for the overall client experience.
• Proactively manage stakeholders to design programs prior to inception, and agree, implement, deliver, and monitor the scope of service on all allocated accounts.
• Provide direction and guidance across the Multinational Business Model and AIG Network to ensure appropriate program design and effective delivery.
• Provide multinational technical expertise to underwriters to ensure compliant program structure, design, and adherence to local regulatory requirements.
• Lead the promotion and adoption of the AIG Multinational End-to-End process, ensuring all parties understand and commit to roles, responsibilities, and timelines to deliver contract certainty.
• Lead day-to-day service delivery to ensure timely, accurate local policy and invoice issuance, meeting agreed program SLAs, and ensure Multinational service fee discipline.
• Partner with Product Underwriters on the approval of facultative reinsurance panel participants and collection of compliant reinsurance documentation.
• Partner with Global Fronting Underwriting to facilitate Captive service delivery and new business.
• Engage with multinational claims to support timely development of claims bulletins/protocols and respond to ad hoc program enquiries.
• Operate as the senior external service contact, providing regular program performance updates to the appointed broker (or client) in collaboration with Product Underwriters and Distribution.
• Coordinate periodic Multinational client/program stewardship meetings in alignment with underwriting and distribution.

Technical Leadership & Growth

• Act as a Multinational subject matter expert and escalation point for colleagues on program design, territorial issues, and related problem solving.
• Contribute to the development, qualification, prospecting, and conversion of Multinational targets within your assigned span of control.
• Support the profitable growth of the multinational portfolio in collaboration with product and distribution.
• Help identify and contribute to internal and external strategies that align product offerings and grow AIG's multinational business.
• Deliver structured internal and external Multinational training as required.

What you’ll need to succeed

• Commercial insurance experience across multiple lines of business, preferably in client servicing (broker or insurer background).
• Strong technical knowledge of complex multinational programs, including reinsurance structures and territorial/regulatory issues.
• Client focused, with experience working with multinational corporations and engaging senior client personnel, risk managers, and executive management.
• Strong written and verbal communication, negotiation, and interpersonal skills, with the ability to clearly articulate ideas and influence outcomes.
• Strong time management and analytical skills; highly motivated with the ability to work autonomously and on own initiative.
• Ability to handle multiple priorities, delegate effectively, and meet tight deadlines and SLAs.
• Proven ability to motivate others, build strong relationships with key internal and external stakeholders, and operate as a strong team player.
• Ability to identify operational improvements and build the technical knowledge and experience needed to deliver them.
• Strong computer literacy, including MS Outlook, Excel, and Word, whilst also learning proprietary systems.

Applicants must have valid rights to work in Australia, as employer sponsorship is not available for this position.

Ready to set new industry standards? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

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