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Eastman Credit Union is now hiring a Mortgage Processor!
Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do.
Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.
Summary: Process all mortgage/home equity loans efficiently ensuring files are complete and
accurate for delivery to underwriting and closing teams.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Maintain expert knowledge of ECU Mortgage policies, guidelines and procedures related to mortgage processing.
- Eastman Credit Union offers a variety of loan products, including FNMA, FHA, VA and USDA products. In addition, ECU also offers financing that requires private mortgage insurance.
Processing staff must stay abreast of any regulatory changes and changes from Federal National
Mortgage Association (FNMA), Federal Housing Authority (FHA), Veterans Administration (VA)
And United States Department of Agriculture as part of the USDA Rural Development
Guaranteed Housing Loan Programs. Private Mortgage Insurance companies also carry
various restrictions that must be adhered to.
- Maintain knowledge of ECU Mortgage Products and Services
- ECU also offers portfolio products such as home equity loans, home equity lines of credit, First Time Home Buyer, Purchase Plus, Construction, Select and Choice.
- Maintain expert knowledge of documentation requirements for various loan products.
- Review financial information and documentation for accuracy and completeness including identifying critical missing documentation, confirming documentation received matches information entered in loan origination system (Encompass). Document verification includes income calculation, verification of assets and liabilities.
- Manage loan pipeline
- Prioritize work daily to ensure loans are worked in a timely manner and files move through the various processing milestones to ensure crucial deadlines are met. Pipeline management includes frequent communication with Mortgage Loan Originator and third-party service providers (i.e. Title Company, Homeowner’s Insurance Company, etc.). Processing of loan files includes, but is not limited to:
- Manage tasks, preliminary conditions and alerts
- Submit loans through automated underwriting system as applicable
- Timely follow-up and follow-through for required documentation
- Issue Loan Commitment to member upon receipt of conditional loan approval
- Send on-line status update to members and realtors as loan moves through various processing milestones.
- Review title commitments or title search upon receipt from title company. The review of the title commitment includes:
- Vesting Information- current ownership and for purchase transactions new owners
- Loan amount is correct on commitment
- Property Tax Information Form is provided and complete or preliminary CD with required information
- Review exceptions listed- any issues that may cause delays such as unpaid judgements, liens, estate issues, etc. – contact closing agent to confirm they are working to resolve and if they anticipate closing delays.
- Notify Mortgage Loan Originator of major problems that Processor cannot resolve
- Review file prior sending to pre-audit (pre-closing pipeline view) to ensure all information is entered in loan origination system (Encompass) and required documentation is in file.
- Maintain working knowledge of mortgage regulatory compliance. Including but not limited to:
- TILA/RESPA
- ECOA (Equal Credit Opportunity Act- Regulation B)
- Adverse Action including Notice of Incomplete
- Appraisal Delivery
- Fair Housing
- HMDA (Home Mortgage Disclosure Act)
- Right to Financial Privacy
- Fair Credit Reporting Act/FACTA
- Flood Insurance Notification
- Right to Financial Privacy
- Regulation Z –
- High-Cost Mortgages
- Higher Priced Mortgages
- Ability To Repay
- Right of Rescission
- Maintain thorough knowledge of mortgage origination software related to mortgage processing
(Encompass)
- Maintain strict confidentiality toward member information within ECU as well as outside ECU
- Responsible for ensuring extraordinary experience for members and business partners through excellent communication and responsiveness.
- Identify and support self-improvement opportunities
- Attend and participate in Team meetings
- Demonstrate exceptional attendance and punctuality practice
- Identify and manage risks within the department
Skills Required
- Expert knowledge of mortgage policies, guidelines, and documentation requirements
- Familiarity with FNMA, FHA, VA, USDA loan programs and private mortgage insurance rules
- Ability to review financial documentation, verify income, assets, and liabilities, and identify missing items
- Experience managing mortgage loan pipeline and prioritizing tasks to meet deadlines
- Proficiency with loan origination software (Encompass)
- Experience submitting loans through automated underwriting systems
- Working knowledge of mortgage regulatory compliance (TILA/RESPA, ECOA, HMDA, FCRA, Regulation Z, Right of Rescission, Flood Notification)
- Strong communication skills and customer service orientation with members and business partners
- Maintain strict confidentiality of member information
- Demonstrated reliability, punctuality, and ability to participate in team meetings and continuous improvement
Eastman Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Eastman Credit Union and has not been reviewed or approved by Eastman Credit Union.
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Healthcare Strength — Health, vision, and dental coverage are broad, with company-paid life and disability protection, HSAs/FSAs, and a wellness program. Insurance quality is characterized as strong, and protection benefits are comprehensive.
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Strong & Reliable Incentives — An established bonus plan and profit sharing augment base pay. Incentives are portrayed as a meaningful and consistent part of total compensation.
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Retirement Support — A 401(k) with employer match alongside a profit-sharing retirement plan supports long-term savings. These elements indicate a competitive retirement offering.
Eastman Credit Union Insights
What We Do
ECU is a not-for-profit financial cooperative serving communities in TN, VA, and TX. Federally insured by NCUA. Member Equal Housing Lender. Equal Opportunity Employer. Eastman Credit Union is committed to providing our members with Extraordinary Member Service through our Service Excellence Program. By hiring and retaining the BEST employees, our focus is on the member and we drive our business based upon the needs and wants of our member owners. The employees of Eastman Credit Union are recognized as a tremendous asset. We value our employees and want them to value ECU as a desirable place to work. We recognize the key to extraordinary member service is a competent, well-trained staff. We strive to ensure that our employees have both the knowledge and resources needed to serve our membership in an efficient, effective manner, one member at a time. The key to our culture at ECU is we look for people who are professional, analytical, patient, kind, self-motivated, service oriented, empowered, involved and confident. If this sounds like you, please bring your talents and skills to ECU.
