ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
- Schedule and facilitate project meetings and warm calls, prepare agendas, document outcomes, maintain communication, and ensure a smooth handoff to the Partner Success Team.
- Handle escalations by researching, analyzing, and documenting findings.
- Identify and help mitigate project risks and issues.
- Work with project teams to define requirements, objectives, and scope.
- Build strong relationships with internal teams such as Consulting, Operations, Sales, and Support.
- Generate status reports for partners and stakeholders, sharing project insights.
- Manage project timelines, plans, and budgets to support overall execution.
- Monitor project progress, milestones, and budgets, and identify deviations from the plan.
- Maintain and organize accurate project documentation and follow up on action items.
- Allocate resources to ensure tasks are properly staffed.
- Provide administrative and cross-functional support with attention to detail.
- Coordinate modernization initiatives to move partner environments from legacy systems to the ConnectWise platform.
- Collaborate with Software Consultants, Technical Services Specialists, and Modernization teams to align timelines and delivery milestones.
- Facilitate project kickoff calls, readiness reviews, and checkpoints to clarify scope, responsibilities, and adoption milestones.
- Maintain consistent reporting and track risks, milestones, and executive summaries.
- Monitor project health and proactively identify risks, dependencies, and blockers.
- Drive accountability to ensure commitments are completed on time and meet project objectives.
- Support partners’ readiness for the ConnectWise platform, including structured handoffs and transition planning.
- Track partner adoption milestones, identify readiness gaps, and escalate risks impacting long-term success.
- Standardize delivery processes with modernization leadership to improve repeatability, adoption, and scalability.
- Capture insights and lessons learned for continuous improvement across modernization programs.
- Assist with transitioning completed projects to Partner Success teams for ongoing support and value realization.
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Project management experience (planning, scheduling, tracking)
- Experience managing platform migrations or modernization initiatives
- Ability to manage project timelines, plans, and budgets
- Risk, issue, and escalation identification and mitigation
- Strong stakeholder communication and meeting facilitation skills
- Experience coordinating cross-functional teams (Consulting, Operations, Sales, Support)
- Experience producing status reports and executive summaries
- Resource allocation and action-item follow up capabilities
- Process standardization and continuous improvement experience
- Partner/customer onboarding and handoff experience
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
