Spectrum Jobs

Mobile Outreach Specialist I

Spectrum

Mobile Outreach Specialist I

Posted Yesterday

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Orlando, FL, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Make inbound and outbound calls to existing Spectrum Mobile customers to activate devices and drive additional line activations. Follow scripts and business rules, upsell and cross-sell products, document interactions and work orders accurately, and contribute process improvement suggestions while meeting call-center metrics.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
JOB SUMMARY
The Mobile Outreach Specialist is responsible for contacting existing Spectrum Mobile customers to activate un-activated devices and maximize mobile activation yield. This role handles both inbound and outbound customer interactions, leveraging sales techniques to drive additional mobile line activations while delivering excellent customer experience. The Mobile Outreach Specialist reports directly to the Supervisor and does not have any supervisory responsibilities.
MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer mobile activation experience.
Use available tools and systems to make outbound dials and handle inbound calls to encourage customers to activate their Spectrum Mobile lines.
Follow established call flow, scripting, and company guidelines while handling calls and working assigned tasks, ensuring customer needs are met accurately and in a timely manner.
Maximize additional revenue from existing customers by selling additional mobile lines using recommended sales techniques.
Identify and maximize upselling and cross-selling opportunities for qualifying products and services during each customer interaction.
Apply all relevant business rules and processes to ensure the integrity of work orders, with a focus on increasing completion and activation rates.
Accurately document customer interactions, outcomes, and work order updates in required systems.
Document and share best practices with team members and provide suggestions for process, tool, and script improvements.
Adhere to all company policies, procedures, and compliance requirements.
Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

Strong customer service orientation with the ability to build rapport quickly.
Effective verbal and written communication skills.
Ability to persuasively present the value of Spectrum Mobile products and services.
Demonstrated ability to handle objections and negotiate with customers.
Strong attention to detail and accuracy when working in multiple systems and tools.
Ability to manage time effectively in a fast-paced, metrics-driven environment.
Basic math and analytical skills to understand offers, promotions, and billing impacts.
Ability to work independently while contributing to team goals

Required Education
High School Diploma or equivalent combination of education & experience
Required Related Work Experience and Number of Years

Experience in customer service or sales 1+
Experience with mobile services, wireless, or telecom products a plus

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

Ability to solve problems and adapt quickly in a fast-paced environment.
Ability to communicate effectively to understand the caller's needs and provide appropriate solutions.
Knowledge of the mobile/wireless industry, including common products, services, and terminology.
Knowledge of Spectrum Mobile product information, packaging, pricing, and current offers (or ability to quickly learn and retain this information).

WORKING CONDITIONS

Call center or office environment.
Regular, consistent, and punctual attendance required.
Schedules may include evenings, weekends, and/or holidays based on business needs.

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CSU133 2026-80078 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Ability to work lawfully in the U.S. without employment-based immigration sponsorship
High School Diploma or equivalent
Experience in customer service or sales (1+ years)
Strong customer service orientation and ability to build rapport quickly
Effective verbal and written communication skills
Ability to persuasively present mobile products and handle objections
Strong attention to detail and accuracy when using multiple systems and tools
Ability to manage time effectively in a fast-paced, metrics-driven environment
Basic math and analytical skills to understand offers, promotions, and billing impacts
Ability to work independently while contributing to team goals
Experience with mobile services, wireless, or telecom products
Knowledge of Spectrum Mobile product information, packaging, pricing, and offers (or ability to quickly learn)
Ability to solve problems and adapt quickly in a fast-paced environment

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.