Mission Critical Servers (MCS) Hardware Engineer

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

Designs engineering solutions utilizing multiple engineering disciplines for products, systems, software, and solutions based on established engineering principles and in accordance with development technology practices and guidelines.

• Develops and implements parameters and test plans for new and existing designs, including validation of mechanical, electrical, software, and other engineering specifications and requirements.
• Collaborates and communicates with management, internal, and outsourced development partners regarding design status, project progress, and issue resolution
• Leads a project team of other engineers and internal and outsourced development partners to develop reliable, cost effective and high quality solutions for moderately- complex products.
• Represents the mechanical/thermal team for all phases of larger and more-complex development projects.
• Provides guidance and mentoring to less- experienced staff members.

What you need to bring:

Education and Experience Required:

• Bachelor's or Master's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
• Typically 4-6 years experience.

Knowledge and Skills:

• Using appropriate engineering design tools and software packages to design components and solutions.
• Strong analytical and problem solving skills.
• Understanding of material properties and hardware, software, and electrical component design
• Using empirical analysis, modeling and testing methodologies to validate product designs and specifications.
• Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate product architectures, design proposals and negotiate options at management levels.

Additional Knowledge and Skills: -

• Excellent verbal and written communication skills in language to be supported & communicate effectively with technical and non-technical stakeholders and can drive the conversation/discussion

• Excellent business judgment, decision making skills, negotiating skills, time-resource management, complex problem solving, in-depth product knowledge, creativity, teamwork, knowledge of quality processes, political astuteness, and sensitivity in dealing with diverse cultures and ability to learn quickly. 
• Experience in troubleshooting in a technical environment.
• Excellent analytical and problem-solving skills.
• Software and hardware knowledge of computing, storage, and peripheral devices.
• Advanced proficiency with case management databases and tools.
• Superior customer service skills along with Excellent presentation skills
• Phone and remote support experience. E-support experience and knowledge.
• Understand the customer to be an advocated for the customer
• Excellent leadership in technical problem management and resolution to issues by working closely with the end customers and HPE remote and field support staff.
• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).

• Resolve incoming internal or external businesses and end user's problems via telephone and e-support & ability to isolate and solve complex technical/business problems and be able to interact with people (customer and internal HPE) at all levels and geographies.

• Evaluate unique or complex installations or configurations and make recommendations for resolution. Possess a strong customer focus with the ability to control elevations, balancing the needs of the customer.
• Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
• Represent company in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
• Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
• Begin to partner with and assist the Sales Pursuit team
• Must be a team player and show ability and willingness to motivate and support other engineers
• Must have a Customer Centric mind set with end-to-end ownership & deliver the expected business results by account centric approach & contribute to customer experience improvement
• Excellent collaborations skills (work across teams & BU) to deliver business results
• Self-Motivated, career focused  
• Understand criticality and be able to quickly take the situation in control.
• High analytical and troubleshooting skills & must be flexible to work in a 24x7 environment
• Demonstrates high level of technical & account management communication skills and expertise in communicating with customers & internal organization.
• Adds Customer Expectation management as part of the Escalation process and be able to isolate obscure problems of unknown origin
• Manages the solution process with high management attention in a complex environment.
• Takes responsibility for delivery processes such as end-to-end problem ownership solutions.
• Leads high level cross organizational customer orientated projects
• Identify and contribute to projects to improve product support, customer satisfaction and team efficiency

Technical Skills: -

Demonstrated Experience in BCS Servers & Enclosures on HP-UX, Linux & relevant technologies on customer environments and solution support.

Product and troubleshooting knowledge: -

Hardware: -

Broad technical knowledge on Business-Critical Servers Services & Support (HP9K-PARISC/Integrity/MC990/Legacy Superdomes and Superdome Flex Enclosures).

Fair knowledge on the Industry Standard Servers (Proliant, Blade…etc)

Installing, Configuring & Troubleshooting of Integrity Servers, C7000/C3000 enclosures, OA, Virtual Connects, Blade Switches - SAS, Ethernet & FC, Storage Blades etc.

Good Exposure to BCS Tools & Log Analytical Skills on – MCA Analyzer, IPF, IDC, WIIOT, Getsysinfo Script & MP Logs, IDC, UVdump, VC support dump etc.

Knowledge on DAS Storage (JBOD's) & HBAs – Smart Array/RAID,SAS, SATA, and NVMe, PMEM etc.

Server clustering in SAN , Connecting Blade Servers in to SAN infra

Fair Knowledge on SCSI Environments, FC HBA’s

Operating System: -

Basic HPUX Administration skills to troubleshoot Hardware issues and Understanding on Npar, Vpar and HPVM concepts.

Basic Operating Systems Knowledge on VMware, Windows, and Linux flavors.

Troubleshooting OS logs for hardware issues from VM-support, HPS report, SOS report, Support-Config etc.

Additional Skills: -

Exposure to Open VMS Operating System and HPE Oneview will be an added advantage

Basic knowledge on protocols, storage, and networking concepts

Knowledge on remote support tools and applications

Knowledge on attached networked storage hardware and concepts

Knowledge of remote deployment programs and monitoring concepts

Fair Knowledge on the networking switches

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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