MIS Salesforce Product Manager

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 1500 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
What will you do?
We are seeking a highly motivated and experienced MIS Project & Solution Manager to join our fast growing team. As a key member of our MIS (Management Information Systems) group, you will be responsible for overseeing and managing cross functional tech projects E2E- from discovery to implementation.
In addition, you will play a crucial role in designing and optimizing our company's business processes, acting as a Business Partner to our 'Customer Success' and 'Product' teams.
You will work closely with different stakeholders across the organization to identify business needs and translate them into effective and scalable solutions.
Ideal candidates will bring the combination of: technical & system analysis skills, business application experience (Salesforce), along with business processes understanding & customer facing approach, and mostly- the ability to turn vision into reality.
If you are passionate about business processes optimization, have experience working with Salesforce, possess strong technical and system analysis skills, and have a proven track record of managing cross-functional projects, we would love to hear from you!
Benefits
Your day-to-day responsibilities will include:

• Plan, design and manage cross functional projects E2E, ensuring successful delivery
• Define & design Salesforce business processes and solutions strategy, architecture and solutions
• Own the technical solution design phase, including defining the solution architecture and creating 'high-level design' documents
• Working closely with the technical dev teams in a 'matrix' structure (Business Applications and R&D teams)
• Collaborate closely with business partners from the 'Customer Success' and 'Product' departments to understand their needs and business objectives
• Own CS (customer success) & product business processes - drive for process optimization, automation and continuous improvement initiatives. Identifying opportunities for efficiency and innovation within our systems and processes
• Translate business requirements/needs to detailed designs docs across all layers: user stories, solution specs, process diagrams, KPIs measurement & tracking, and reporting
• Create and maintain system documentation, including functional and technical specifications, user guides, and training materials
• Provide ongoing support, troubleshooting, and timely resolution of system issues, working closely with the R&D and Business Applications teams
• Create Ad-hoc reports and dashboards in Salesforce

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.