Jobs at HiBob

Lead an enterprise Customer Success portfolio of ~5 strategic, high-value SaaS customers. Drive retention, expansion, account strategy, executive stakeholder relationships, escalations, and cross-functional coordination while shaping customer experience and coaching peers.

Own end-to-end commission operations for 400+ Sales and CS employees: calculate and validate payouts, reconcile CRM/HR data, configure compensation rules, produce reporting, manage quota assignments, investigate disputes, and support system changes and testing to ensure accurate, transparent, and timely variable compensation.

Manage a portfolio of SaaS HR accounts in the EU, build account relationship frameworks, drive renewal and expansion, improve adoption and customer outcomes, conduct QBRs and success planning, mitigate churn, meet retention and CSAT/NPS KPIs, collaborate with Product/Dev/Marketing/Sales and provide ongoing product enablement.

Drive full sales cycle across DACH for HiBob’s HR SaaS: prospect, demo, negotiate and close mid-market accounts. Generate outbound pipeline (≥50%), manage Salesforce CRM, attend events, and hit revenue targets by closing deals $50k+ with organizations of 300+ employees using formal sales methodologies.

Run pre-sales technical demos and solution design for Nordic customers; translate discovery into configured demos; advise on HR tech strategy; support sales enablement; relay customer feedback to Product and Engineering to improve go-to-market.

The Senior Product Manager will lead Core HR product development, optimizing the user experience and ensuring product alignment with business goals and customer needs.

The Sales Engineer will conduct technical demos, engage in multi-stakeholder sessions, support AEs and Account Managers, and integrate customer feedback into solutions, managing a high-volume pipeline within the APJ region.

Work at the intersection of product, data and AI to define KPIs, build semantic layers for Product Agents, evaluate LLM outputs, create executive dashboards, and improve feature adoption through data-driven insights.

Support Sales and Customer Success by structuring deals, advising on pricing/discounts, creating quotes, ensuring compliance and Salesforce data quality, analyzing pricing/deal trends, and driving automation and process improvements across cross-functional teams.

Generate new business by prospecting territory accounts, making outbound calls and emails, identifying decision-makers, creating account strategies, working with AEs and marketing, and logging activity and metrics in Salesforce to drive pipeline growth.

Lead a team building the employee data HR management module across frontend and backend. Own technical design, data layer, data flows, infrastructure components, performance optimization, CI/CD, deployment, testing and monitoring. Hire, onboard, mentor engineers and collaborate with Product to define and deliver the roadmap in a cloud-hosted SaaS, microservices environment.

Lead complex technical escalations for APIs, integrations, webhooks and payroll; perform deep root-cause analysis using SQL, logs and tracing; drive high-severity incidents; build debugging frameworks, automation, and observability improvements; mentor CX team and improve escalation processes.

The MIS Developer will design and maintain NetSuite customizations, integrate systems using Workato, and implement automation across business teams.

Serve as the Benefits subject matter expert for the Customer Experience team, resolving complex escalations, coaching specialists, conducting QA and UAT, collaborating with Product and Engineering, and driving process and product improvements to enhance customer outcomes and first-contact resolution.

Lead strategic and operational delivery across professional services and service partners. Own P&L, drive operational excellence, partner programs, certification and learning, cross-functional collaboration, and initiatives to improve adoption, customer satisfaction, and retention.

Lead HiBob's US creative function to define and execute a world-class visual identity and brand system. Drive high-impact campaigns (TV/OOH/digital), integrate AI-enabled design workflows, manage agencies and a global creative team, and align creative output to measurable business outcomes.

The role involves managing the AI platform roadmap, defining reusable AI capabilities, collaborating with engineering, and shaping AI standards within the product ecosystem.

Strategic, data-driven Customer Success Manager responsible for driving adoption, retention, and expansion across large, complex SaaS accounts. Build tailored success plans, lead executive engagements and workshops, translate health and usage signals into proactive actions, partner with sales and renewals, maintain account documentation, and use AI and customer intelligence to scale personalized interactions and surface growth opportunities.

Drive enterprise pipeline in Australia by prospecting named accounts (1,000+ employees), mapping stakeholders, executing account-based outreach across phone, email and LinkedIn, securing meetings for Account Executives, and collaborating on territory and engagement strategies using sales tech.

Lead and develop a remote UK Managed Services payroll team, ensuring accurate, compliant, on-time payroll delivery. Manage operational performance against KPIs/SLAs, resolve complex payroll escalations, coach and develop staff, maintain governance and controls, identify and implement process improvements, and partner with cross-functional teams to scale the service.