The Customer Design team, a branch of the MOO Creative Department, is a group of highly talented and efficient graphic designers primarily tasked with servicing our valuable Business Customers.
This is an exciting opportunity in our Cape Town hub for an mid level graphic designer who can produce high-quality, impactful layouts that capture and promote our Business Customers' vision under tight deadlines. This role requires organization, collaboration, creativity and a keen eye for detail, all executed with clear communication amongst internal stakeholders and external partners.
Responsibilities
- Create bespoke designs for MOO Business Customers across our full product range that exhibit an adherence to brand guidelines and production specifications
- Effectively communicate with Sales, Production and Customer Success to troubleshoot and complete design requests
- Collaborate with cross-functional partners to produce eye-catching design work for external partnerships and internal MOO-branded resources
- Ability to quality check and spot on screen file issues to problem solve any customer print and/or design issues
- Consistently meet strict turnaround times on all assignments
About You
- Proven knowledge and experience with Adobe Creative Cloud (Indesign, Illustrator, Photoshop)
- Proficient retouching skills - ability to incorporate changes on raw files
- Proficient presentation skills - ability to both build presentations and present to our internal and external customers
- Fanatical about the smallest of details
- Demonstrated digital print knowledge and experience working with digital presses including foil and UV printing
- The ability to read, understand and question a brief to deliver exceptional work
- Knowledge of typography and best practices for kerning, leading, tracking and font management
- Knowledge and awareness of current design and technology trends and how to apply them to customer design work
- An appreciation of creative standards and design best practices
- Excellent time management skills, independently balancing immediate needs with longer-term projects
- Passionate about people – customers and internal stakeholders, alike
- The ability to give and receive constructive feedback to effectively complete design requests
- Passion for inspiring and mentoring a team, encouraging experimentation of new styles, tools, and processes
- Empowers the team, does not micromanage
- Self-motivated and a team player
- Ability and willingness to adapt to and champion change
- Relevant design degree or equivalent experience in an artworking role
- Portfolio required - examples of AI tool usage, a plus
Nice to Have
- Customer service experience preferred
Skills Required
- Proven knowledge and experience with Adobe Creative Cloud
- Proficient retouching skills
- Proficient presentation skills
- Demonstrated digital print knowledge
- Relevant design degree or equivalent experience
What We Do
At MOO, we love great design and believe it can work wonders for every business. That’s why we make it simple to create beautiful, expertly crafted business stationery and promotional materials that’ll help you start conversations, open doors and strengthen relationships. MOO launched in 2006 and aims to disrupt the trillion dollar global print industry by combining the values of professional design with accessibility and reach of the web. With rapid annual growth, MOO has become one of the fastest growing print businesses in the world and has over 300 employees across the UK and US London, Boston, Lincoln RI, and Denver CO. We believe in supporting our people to be themselves and be successful – because that’s what makes MOO a great place to work. We’re always looking for bright minds and bushy attitudes, so from software developers to social media specialists, copywriters to customer service heroes, we know we’re only as good as the teams we’ve built. If this sounds like you or someone you know, check out our vacancies and get in touch. Be part of something brilliant.
