Jobs at MOO

Leads MOO’s customer and commercial strategy, including Managed Services growth, end-to-end customer experience, Customer Service, Revenue Operations, Demand Generation, and Sales Enablement. Oversees approximately 120 employees across the US, UK, and South Africa; defines customer growth strategies, improves service through AI and automation, strengthens customer insight and measurement, and drives cross-functional commercial capabilities and operational performance.

Creates bespoke print and merchandise designs for business customers while following brand guidelines and production specifications. Collaborates with Sales, Production, and Customer Success, troubleshoots print and design issues, quality-checks files, and meets strict turnaround times. The role requires strong typography, retouching, presentation, digital print, organization, and communication skills, along with proficiency in Adobe Creative Cloud and a relevant design background or equivalent artworking experience.

Qualify inbound and outbound leads, conduct high-volume phone and email outreach, identify decision-makers, schedule qualified appointments for Account Executives, document interactions in Salesforce, and provide feedback to improve campaigns and prospecting channels. The role supports US business development teams remotely from South Africa and requires strong communication, goal orientation, autonomy, and sales lead-generation experience.

Manage a portfolio of B2B accounts, serving as the primary client contact while delivering customer service, retention, and account-growth strategies. Identify stakeholders, uncover revenue opportunities, recommend MOO products, conduct outreach using Salesforce, maintain customer records, meet daily activity metrics, forecast revenue, achieve monthly targets, and participate in coaching and team strategy sessions.

Own analytical domains end to end by defining trusted metrics, dimensions, and business logic in semantic models; building production dbt data models; and delivering reliable Tableau reporting. Partner with operations, commercial, finance, and supply chain stakeholders, validate governed datasets for AI consumption, reduce conflicting outputs, promote data literacy, review modeling work, and train stakeholders on new capabilities.

Acquire and onboard B2B clients by prospecting leads, conducting discovery, demonstrating MOO products, developing value-driven proposals, and closing new business. Manage prospect and newly onboarded account pipelines, maintain CRM records, coordinate handoffs to Account Managers or Customer Success, and achieve monthly account and revenue targets through outbound and inbound sales activity.

Provide technical leadership across MOO’s ecommerce and post-purchase ecosystem, shaping architecture from storefront and checkout through manufacturing, fulfillment, shipping, and customer service. Lead scaling, reliability, observability, migration, data coherence, and peak-trading readiness. Establish AI-assisted development standards and guardrails, mentor senior engineers, facilitate design reviews, and align Product, Operations, Customer Service, Platform, and Engineering stakeholders on measurable improvements.

Build, test, and deploy Java backend services supporting post-purchase fulfillment and manufacturing workflows. Improve system reliability, scalability, monitoring, alerting, incident response, CI/CD, and observability. Collaborate with engineers and stakeholders on product launches, vendor integrations, architectural decisions, code reviews, and pair programming while contributing to internal platform tooling and developer experience.

Lead MOO's technology organisation as the senior technology executive. Own strategy, budget, org design and delivery across ecommerce, post-purchase, fulfilment and manufacturing systems. Drive platform modernisation, improve engineering quality and throughput, build and retain leaders, partner with product and commercial teams, and responsibly adopt AI-assisted development to connect technology investment to business outcomes.

Lead rebuilding of security, privacy and resilience programmes. Own strategy, governance and incident response; drive BC/DR, cloud and third-party security, GDPR/PCI compliance, board reporting, and embed security into engineering and delivery.

Answer inbound calls from small and medium business customers, provide product and artwork guidance, troubleshoot orders and print/design issues, log interactions in CRM, escalate per procedures, and help customers complete orders while meeting SLA and quality standards.