Jobs at MOO

Manage UK employee lifecycle tasks including onboarding, contracts, performance probation administration, offboarding and exit interviews. Support HR systems (data imports, reports), payroll and pension compliance, Right to Work checks, employee engagement surveys, and contribute to People Team projects to improve processes and employee experience.

Produce high-quality bespoke print and digital layouts for business customers, collaborate with Sales/Production/Customer Success, troubleshoot print/file issues, meet strict turnarounds, and maintain brand and production standards while supporting US-market hours.

Provide technical leadership across MOO’s ecommerce and post-purchase ecosystem, shaping architecture from storefront and checkout through manufacturing, fulfillment, shipping, and customer service. Lead scaling, reliability, observability, migration, data coherence, and peak-trading readiness. Establish AI-assisted development standards and guardrails, mentor senior engineers, facilitate design reviews, and align Product, Operations, Customer Service, Platform, and Engineering stakeholders on measurable improvements.

Build, test, and deploy Java backend services supporting post-purchase fulfillment and manufacturing workflows. Improve system reliability, scalability, monitoring, alerting, incident response, CI/CD, and observability. Collaborate with engineers and stakeholders on product launches, vendor integrations, architectural decisions, code reviews, and pair programming while contributing to internal platform tooling and developer experience.

Lead MOO's technology organisation as the senior technology executive. Own strategy, budget, org design and delivery across ecommerce, post-purchase, fulfilment and manufacturing systems. Drive platform modernisation, improve engineering quality and throughput, build and retain leaders, partner with product and commercial teams, and responsibly adopt AI-assisted development to connect technology investment to business outcomes.

Lead rebuilding of security, privacy and resilience programmes. Own strategy, governance and incident response; drive BC/DR, cloud and third-party security, GDPR/PCI compliance, board reporting, and embed security into engineering and delivery.

Own end-to-end analytical domains: define trusted metrics in a governed semantic layer, build data models in dbt on Snowflake, deliver BI reporting (Tableau), validate governed datasets for AI use, and partner with stakeholders to ensure consistent, reliable KPIs.

Answer inbound calls from small and medium business customers, provide product and artwork guidance, troubleshoot orders and print/design issues, log interactions in CRM, escalate per procedures, and help customers complete orders while meeting SLA and quality standards.

As an Account Manager at MOO, you'll onboard and manage business clients, driving revenue growth and ensuring a seamless customer experience.