Responsibilities:
Support Axway or other SFTP\FTP products.
Implement and configure resources as per approved middleware patterns.
Onboard, Maintain and support enterprise applications deployed on middleware platforms.
Keep applications and their environments (WebSphere, BizTalk, Tomcat, Apache/IIS) secure by ensuring all vulnerability patches/fixes are applied before due dates. Responsibility includes identifying opportunities for Patching Automation, Process Streamlining, Inventory Corrections, Coordination with 300+ Applications and Weekly/Monthly Reporting.
Manage patching processes, including golden images.
Keep platforms and environments stable and available 24/7 by applying the latest industry trends in monitoring, alerting, and predicting possible issues and concerns. Analyze existing configurations and provide advice on possible improvements and environment enhancements.
Provide administration support for IaaS and PaaS services, including backup and recovery, and first level problem determination.
Responsible for coordinating with multiple teams and groups for successful implementation of middleware platforms standards and procedures and all integrations such as Single Sign On, Job Schedulers, Cron jobs, Load Balancers/VIP, Proxy servers, Password Management utilities etc.
Collaborate with Core IT teams; provide guidance utilizing networking, security, monitoring, and services.
Oversee application environments build activities before go live, coordinate and plan go live activities and provide middleware production support post application go live.
Document environments build specifications, including diagrams, and scripts to automate processes
Assist technical teams in identifying appropriate approved middleware patterns to meet technical requirements
Create professional technical documentation
Collaborate with global resources outside of normal business hours (when needed)
Participate in “non-business hours” on-call schedule
Accountable for system availability and stability of Production Environments
Support SDLC and ITSM tools for the firm ensuring stability and best practices.
Keep up with industry trends regarding APM, Observability and Telemetry products.
Drive innovation and automation of supported products.
Build and foster relationships with external LOBs for adoption of products
Establish Customer experience feedback loop
Establish a Continuous Improvement mindset amongst the team
Provide technology leadership across enterprise shared services products and platforms in partnership with senior architects and product managers.
Qualifications:
BS/BA degree or equivalent experience.
Support experience of Axway or other SFTP\FTP products (5+ years).
Administrative knowledge (5+ years) of Middleware Products like WebSphere, Weblogic, Tomcat, Apache WebServer, IHS WebServer, BizTalk, IIS WebServer.
Proven IT track record, with hands-on software development or production infrastructure management role
Strong hands-on experience supporting Linux platforms
Experience managing Windows systems
Competent in CI/CD development, tools such as Jenkins, Jira, Git/BitBucket etc.
Proficient in developing and debugging scripts (BASH, PowerShell, Python)
Intermediate level of expertise in networking concepts
Excellent problem determination skills, the ability to debug complex-cross system problems, and document root cause including remediation, detection, and avoidance
Proven understanding hands-on experience providing support of middleware technologies
Practical experience with DynaTrace, Grafana Suite, or ScienceLogic
Ability to set goals and project plans that align with organizational objectives
Strong ability to partner and influence at all levels
Strong understanding of product management and product/customer centric organizations
Ability to collaborate with high-performing teams and individuals throughout the firm to accomplish common goals
Understanding of middleware, cloud, virtualization, and APIs Technologies
Experience with agile and lean philosophies.
Skills Required
- Bachelor’s degree or equivalent experience
- 5+ years supporting Axway or other SFTP/FTP products
- 5+ years administering WebSphere, WebLogic, Tomcat, Apache Web Server, IBM HTTP Server, BizTalk, or IIS
- Hands-on software development or production infrastructure management experience
- Strong hands-on Linux support experience
- Experience managing Windows systems
- CI/CD experience with Jenkins, Jira, Git, or Bitbucket
- Scripting and debugging experience with Bash, PowerShell, or Python
- Intermediate networking knowledge
- Complex cross-system troubleshooting and root-cause analysis experience
- Hands-on middleware technology support experience
- Experience with Dynatrace, Grafana Suite, or ScienceLogic
- Ability to create goals and project plans aligned with organizational objectives
- Strong partnering and influencing skills
- Understanding of product management and customer-centric organizations
- Ability to collaborate across technical teams
- Understanding of middleware, cloud, virtualization, and API technologies
- Experience with agile and lean methodologies
Chubb Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Chubb and has not been reviewed or approved by Chubb.
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Healthcare Strength — Healthcare coverage includes multiple medical plan options with preventive care, plus dental and vision, alongside HSAs/FSAs, telemedicine, and wellness resources. The breadth of offerings is presented as comprehensive for a large insurance employer.
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Retirement Support — A 401(k) plan with company contributions anchors the financial benefits, complemented by life and disability insurance. These programs reinforce long-term savings and protection.
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Strong & Reliable Incentives — Performance-based and year-end bonuses are part of the total rewards, with structured reviews supporting incentive opportunities. These components provide compensation beyond base salary.
Chubb Insights
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
