The Role
Administers and secures Microsoft 365 environments, including Exchange Online, Entra ID, Teams, OneDrive, Defender, and email security gateways. Troubleshoots connectivity, mobility, and cross-team infrastructure issues; reviews audit logs; automates tasks with PowerShell or Microsoft Graph API; maintains technical documentation and change controls; and provides escalated after-hours support.
Summary Generated by Built In
Job Responsibilities:
- Ensuring the operational health of the M365 Suite Applications including security, availability, performance, interoperability, and reliability.
- Administer and support Exchange Online and Entra (Azure AD). Will also support Teams, OneDrive for business, Microsoft Defender and other M365 centers.
- Apply Email Security and administer SEG (Security Email Gateways, i.e. Proofpoint and Microsoft Defender for Cloud)
- Troubleshoot various Microsoft 365 issues including connectivity and mobility.
- Update ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation.
- Maintains knowledge of assets and coordinates changes as required.
- Creates all required technical documentation in accordance with company change control and project management processes and procedures.
- Troubleshoot issues interfacing other teams including the Global Service Desk and the Network Operations Center
- Provides after hours on-call support in case of issues escalations.
Job Qualifications:
- Bachelor’s degree in a technically related field of study or equivalent work experience
- Minimum 5 years of experience
- Experience in administration of other Microsoft 365 tools and products such as OneDrive, Power
- Automate, Power Apps, Stream, Power BI, Forms, Intune, etc.
- Experience with Proofpoint, Microsoft Defender for Cloud, audit log reviews and interpretation
- Automate repetitive tasks using PowerShell or Microsoft Graph API
- Demonstrate advanced problem-solving skills
- Apply sound IT processes, with a focus on security and best practices
- Provide hands-on technical support
- Hands-on experience with Microsoft 365, especially Exchange Online, Teams, and Entra (Azure Active Directory)
- Proficient knowledge of Microsoft Cloud security and best practices, including Microsoft 365 compliance, security, anti-spam tools
- Familiarity with Windows PowerShell for task automation and configuration.
- Critical thinking skills, accountability and taking ownership of issues and projects
- Excellent English communications skills (written and verbal) and ability to work both independently and in a group
- Use of Microsoft Office products to create and maintain documentation
Skills Required
- Bachelor's degree in a technically related field or equivalent work experience
- At least 5 years of experience
- Experience administering Microsoft 365 tools, including OneDrive, Power Automate, Power Apps, Stream, Power BI, Forms, and Intune
- Experience with Proofpoint, Microsoft Defender for Cloud, and audit log review and interpretation
- Experience automating repetitive tasks using PowerShell or Microsoft Graph API
- Hands-on experience with Microsoft 365, especially Exchange Online, Teams, and Entra ID
- Proficient knowledge of Microsoft cloud security, Microsoft 365 compliance, security, and anti-spam tools
- Familiarity with Windows PowerShell for task automation and configuration
- Advanced problem-solving and critical-thinking skills
- Experience applying IT processes, security practices, and hands-on technical support
- Strong written and verbal English communication skills
- Ability to work independently and collaboratively
- Ability to create and maintain technical documentation using Microsoft Office
Vertiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vertiv and has not been reviewed or approved by Vertiv.
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Healthcare Strength — Health coverage is described as comprehensive, with standard medical, dental, and vision plans plus wellness and mental-health resources. Core offerings also include disability and life insurance and an Employee Assistance Program.
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Leave & Time Off Breadth — Time off includes paid holidays and PTO typical of large employers, and many U.S. salaried roles feature flexible or "unlimited" PTO approaches. These programs are part of a structured, global total rewards framework.
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Fair & Transparent Compensation — Pay is considered fair at start for many office-based, engineering, and field service roles, and total compensation packages are viewed as stable. In some hourly manufacturing settings, overtime opportunities help boost overall earnings.
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The Company
What We Do
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to ensure its customers’ vital applications run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs approximately 20,000 people and does business in more than 130 countries. For more information, and for the latest news and content from Vertiv, visit Vertiv.com.
