Our Opportunity
Chewy is looking for a highly organized, AI-forward Manager, Comms Planning & Ops to help scale how we plan, traffic, and govern Growth Marketing campaigns across the enterprise.
This role sits within the Comms Planning function and will operate at the intersection of Marketing leaders,
Channel teams, Site, Creative, Analytics, and Marketing Operations. You will support the management of the Growth Marketing Comms Calendar, messaging and offer structure, campaign taxonomy, and key operating rhythms that keep hundreds of customer touchpoints moving each month across paid social, Paid Search/Product Listing Ads, YouTube, affiliate, and other performance marketing channels.
The ideal candidate is a strong operator and systems thinker who thrives in a fast-moving, high-volume environment. You will bring structure to complex campaign planning, reduce coordination tax across teams, and identify AI- and prompt-first ways to connect Workfront workflows, campaign inputs, tagging requirements, creative specifications, reporting needs, and stakeholder updates. This is an enterpriseimpacting C5 role that will influence how Chewy plans, governs, launches, and measures Growth Marketing activity at scale.
What You'll Do
- Support the management of the Growth Marketing Comms Calendar, ensuring campaign timing, messaging, offers, channel placements, and key dependencies are accurate, current, and visible to stakeholders
- Serve as a key operating partner across Marketing, Channel, Site, Creative, Analytics, and Marketing Operations teams to help ensure offsite campaigns and onsite experiences are coordinated and consistent
- Traffic and govern hundreds of customer touchpoints each month across paid social, Paid Search/Product Listing Ads, YouTube, affiliate, and other Growth Marketing channels
- Manage campaign intake, routing, prioritization, updates, and change management through Workfront and related planning systems
- Support governance for campaign taxonomy, naming conventions, offer structures, messaging inputs, tracking/tagging requirements, creative specifications, and reporting readiness to improve consistency, execution quality, traceability, and measurement
- Coordinate scheduling and delivery of third-party campaign reporting across channels, ensuring leaders have timely visibility into campaign status, results, risks, and learnings
- Identify and implement AI-assisted workflows, prompt libraries, templates, and automation opportunities that reduce manual coordination, improve quality, and accelerate campaign planning cycles
- Build scalable operating routines, documentation, and QA checkpoints that improve handoffs, reduce errors, and create stronger accountability across teams
- Proactively surface calendar conflicts, offer inconsistencies, missing dependencies, tagging or spec gaps, reporting gaps, and execution risks, then drive resolution with the right partners
What You'll Need
- 6+ years of experience in marketing operations, growth marketing, integrated marketing planning, campaign management, media operations, or a related function
- Experience supporting complex, multi-channel marketing calendars or high-volume campaign operations
- Strong understanding of performance marketing channels such as paid social, Paid Search/Product Listing Ads, YouTube, affiliate, display, or lifecycle marketing
- Working knowledge of campaign tagging, tracking parameters, channel trafficking requirements, creative specifications, QA processes, and reporting inputs
- Experience with marketing workflow, project management, or planning systems; Workfront experience strongly preferred
- Demonstrated ability to support governance around taxonomy, naming conventions, campaign metadata, offer structures, and reporting inputs
- Strong cross-functional communication skills with the ability to translate complex campaign details into clear plans, decisions, timelines, and stakeholder updates
- High attention to detail and sound operational judgment, especially when managing customerfacing messaging, offers, timing, trafficking requirements, and reporting dependencies
- Experience using AI tools, prompts, automation, or workflow optimization to improve speed, quality, visibility, or decision-making
- Ability to influence teams without direct authority and bring clarity to ambiguous, fast-changing business priorities
- A genuine interest in Chewy's customer experience and a passion for helping pet parents receive timely, relevant, and consistent communications
Preferred Qualifications
- Experience in ecommerce, retail, marketplace, subscription, or enterprise-scale performance marketing environments
- Experience partnering with Site or merchandising teams to align offsite campaigns with onsite landing experiences, offers, and messaging
- Familiarity with third-party media reporting, AI-assisted QA, prompt engineering, connected planning systems, or creative/media trafficking workflows
- Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected characteristic.
The base salary range for this role is $95,500 - $152,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 6+ years of experience in marketing operations, growth marketing, integrated marketing planning, campaign management, or media operations
- Experience supporting complex, multi-channel marketing calendars or high-volume campaign operations
- Strong understanding of performance marketing channels such as paid social, ads, YouTube, affiliate
- Working knowledge of campaign tagging, tracking parameters, and channel trafficking requirements
- Experience with marketing workflow, project management, or planning systems; Workfront experience preferred
- Strong cross-functional communication skills
- Experience using AI tools, prompts, automation, or workflow optimization
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
Gallery
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
