Marketing QA Team Lead

At DraftKings, AI is becoming an integral part of both our present and future, powering how work gets done today, guiding smarter decisions, and sparking bold ideas. It's transforming how we enhance customer experiences, streamline operations, and unlock new possibilities. Our teams are energized by innovation and readily embrace emerging technology. We're not waiting for the future to arrive. We're shaping it, one bold step at a time. To those who see AI as a driver of progress, come build the future together.
The Crown Is Yours
As a Marketing QA Team Lead on the Marketing team, you'll play a key role leading the quality assurance function supporting CRM channels. You'll manage a team responsible for ensuring accuracy, consistency, and quality across all customer-facing CRM campaigns. In this role, you'll drive scalable QA processes, innovate opportunities for automation and AI efficiencies, and partner cross-functionally to support both CRM and broader growth initiatives. Your work will be crucial to maintaining quality at speed as we continue to expand and evolve our marketing operations.
What you'll do as a Marketing QA Team Lead

• Oversee daily QA operations, ensuring coverage across CRM campaign workflows based on volume, priority, and key business events.
• Lead a high performing team and assign team workloads, balancing capacity, skill set, and business needs.
• Partner with cross-functional teams, including Marketing, Operations, and Analytics, to align on campaign requirements and QA standards.
• Conduct regular 1:1s with team members to support development, provide feedback, and track progress against team goals.
• Lead the implementation of AI and automation tools to enhance QA workflows, improve efficiency, and reduce manual effort.
• Monitor and analyze QA performance metrics, identifying trends and opportunities to improve accuracy and execution.
• Maintain and evolve SOPs to reflect updates in tools, systems, and campaign processes.
• Identify opportunities to improve QA workflows, communication, and overall program scalability.

What you'll bring

• At least 3 years of experience in operations or marketing program management, with exposure to CRM marketing as a plus.
• Experience leading or mentoring team members, with a focus on accountability and growth.
• Experience managing workflows and prioritizing work across multiple campaigns or initiatives.
• Proficiency with tools such as Airtable, Jira, Tableau, or similar workflow and reporting platforms.
• Strong analytical skills with the ability to track performance metrics and generate actionable insights.
• A systems-thinking mindset with the ability to navigate complex processes and evolving workflows.
• Curiosity and initiative to explore automation, AI tools, and scalable solutions within QA functions.

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We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 64,900.00 USD - 81,100.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.