Hear from our CEO, Guillaume de Zwirek, about why we are standing at the edge of the biggest technological shift in healthcare’s history!
We’re looking for a Marketing Operations Manager to help build the operational foundation that enables our marketing team to scale. This is a hands-on individual contributor role for someone who enjoys building: systems, workflows, processes, data infrastructure, and increasingly, AI-powered ways of working. You’ll own the day-to-day marketing operations infrastructure across our marketing automation platform, CRM, analytics, lifecycle, and campaign processes while helping us evolve toward an AI-native marketing organization.
A key part of this role is making marketing execution more scalable and repeatable. Rather than owning campaign production, you’ll build the standards, templates, and AI-enabled processes that allow Demand Generation, Events, Brand, and other marketers to execute campaigns efficiently and consistently. You’ll work closely with Marketing leadership and serve as a primary partner to Revenue Operations on cross-functional systems, data, and process initiatives.
Responsibilities
Own the day-to-day administration, configuration, optimization, and troubleshooting of our marketing automation infrastructure, including HubSpot and its integrations with Salesforce and other marketing technologies.
Help identify gaps in our evolving MarTech stack and contribute to the evaluation and implementation of new technologies.
Maintain high standards for Marketing data quality, including database health, segmentation, enrichment, deduplication, campaign data, consent and preference management, and data governance.
Troubleshoot tracking and reporting issues and work cross-functionally to resolve underlying data or systems problems.
Support bespoke reporting and analysis, including using tools such as Claude to answer business questions more efficiently.
Own Lifecycle, Scoring & Lead ManagementBuild, maintain, and optimize lifecycle stages, lead scoring models, routing, Sales handoffs, SLAs, recycling, and related processes.
Partner closely with Revenue Operations to ensure Marketing and Sales systems and processes work together effectively.
Ensure the infrastructure can evolve alongside changes in our go-to-market strategy.
Build AI-Native Marketing Operations for Scalable Campaign ExecutionBuild and maintain the standards and automations that enable marketers to execute campaigns efficiently and consistently, including campaign taxonomy, naming conventions, required fields, tracking standards, templates, workflows, and QA processes across HubSpot, Salesforce, and other platforms.
Document repeatable marketing processes and translate them into AI-enabled workflows, skills, and agents that reduce manual work and enable consistent execution across campaign setup, QA, tracking, reporting, and other operational workflows.
Partner with marketers across Demand Generation, Events, Brand, and other functions to identify high-value opportunities for AI and automation.
Experiment with emerging AI capabilities and help determine where they can meaningfully improve Marketing’s speed, quality, and scale.
Requirements
5–8 years of experience in B2B SaaS Marketing Operations, Revenue Operations, Marketing Technology, or a related discipline
Experience in healthtech, or another complex B2B environment.
Deep hands-on experience with marketing automation platforms; HubSpot experience strongly preferred.
Strong Salesforce acumen and an understanding of how Marketing and Sales systems, data, and processes connect.
Experience with lifecycle management, scoring, routing, campaign tracking, automation, sales hand-offs, and marketing data.
Hands-on experience with Claude and/or other AI tools to build agents, skills, workflows, and automations that improve processes, support analysis and documentation, and solve business problems.
Comfort with developer concepts (Git/GitHub, repositories, basic front-end or web-forms work) is strongly preferred — you'll be building and maintaining AI-native workflows alongside marketing execution.
Strong systems thinking with the ability to translate business needs into scalable technical solutions.
Strong project management and cross-functional communication skills
A self-directed builder who is comfortable troubleshooting complex systems, working through ambiguity, and collaborating across Marketing, Sales and Revenue Operations.
What Success Looks Like
OUR APPROACH TO WORK LOCATION
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space. As we grow, we want every new teammate to feel part of an in-person community from day one.
That’s why we are focusing our U.S. hiring in three cities, where we are investing in offices and building strong local teams:
- Santa Barbara, CA (Our HQ)
- Seattle, WA
- Kansas City, KS/MO
Unless a role’s posting states otherwise, new U.S. roles are based in one of these three cities, and candidates should reside in (or be willing to relocate to) one of these areas. Each location follows an in-person schedule that reflects how our local teams work best; we’ll walk you through what to expect for your specific role and city during the interview process.
Focusing on offices and hiring in a few locations, rather than spreading thin across many cities, lets us invest deeply in each one so every team has real community, mentorship, and momentum in person.
Artera is an Equal Opportunity Employer and is committed to fair and equitable hiring practices. All hiring decisions at Artera are based on strategic business needs, job requirements, and individual qualifications. All candidates are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetics, protected veteran status, or any other protected status.
Affirmative Action Plan: To review our company’s Affirmative Action Notice, please click here to view our Affirmative Action Notice.
Know Your Rights: To view your rights as an applicant under federal equal employment opportunity laws, please view the official EEOC poster: Know Your Rights: Workplace Discrimination is Illegal.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Artera is committed to providing employees with a work environment free of discrimination and harassment; Artera will not tolerate discrimination or harassment of any kind. Artera provides reasonable accommodations for applicants and employees in compliance with state and federal laws. If you need an accommodation, please reach out to [email protected].
Skills Required
- 5-8 years of experience in B2B SaaS Marketing Operations, Revenue Operations, Marketing Technology, or a related discipline
- Experience in healthtech or another complex B2B environment
- Deep hands-on experience with marketing automation platforms; HubSpot experience strongly preferred
- Strong Salesforce acumen and understanding of Marketing and Sales systems, data, and processes
- Experience with lifecycle management, scoring, routing, campaign tracking, automation, sales handoffs, and marketing data
- Hands-on experience with Claude or other AI tools for building agents, workflows, automations, analysis, and documentation
- Comfort with developer concepts, including Git, GitHub, repositories, and basic front-end or web-forms work
- Strong systems thinking and ability to translate business needs into scalable technical solutions
- Strong project management and cross-functional communication skills
- Self-directed builder comfortable troubleshooting complex systems, working through ambiguity, and collaborating across Marketing, Sales, and Revenue Operations
Artera Compensation & Benefits Highlights
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Healthcare Strength — Company materials describe multiple medical, dental, and vision options with $0 in‑network mental‑health visits on many plans. Some listings note a plan with no employee monthly premium and substantial employer contributions toward premiums.
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Parental & Family Support — Paid parental leave for birthing and non‑birthing parents is paired with practical supports like meal delivery and childcare reimbursements during the return‑to‑work period. Fertility assistance is also highlighted for eligible plans.
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Leave & Time Off Breadth — Flexible, non‑accrual PTO is emphasized alongside company holidays, with some sources mentioning sabbaticals and a winter break closure. These elements expand time‑off access beyond standard accrual models.
Artera Insights
What We Do
Artera is a patient communication and engagement platform designed to assist healthcare providers in managing and automating interactions with patients through various channels, including text, email, phone, and voice AI agents. This innovative solution caters to a diverse range of healthcare entities, such as specialty practices, Federally Qualified Health Centers (FQHCs), health systems, and federal agencies, all of which require efficient coordination of patient communication across multiple workflows. Artera's key capabilities significantly enhance patient communication efficiency. The voice AI agents are particularly noteworthy, as they can manage routine patient interactions such as appointment scheduling, intake processes, referrals, payments, and care gap outreach. This automation not only reduces the administrative burden on healthcare staff but also improves the overall patient experience by providing timely and accurate responses. Additionally, the Smart Inbox feature consolidates all patient communications in one accessible location, allowing providers to maintain a complete log of conversation history and context across different practices. Artera's platform supports over 200 million patients and processes more than 2 billion communications annually, showcasing its robust capabilities in the healthcare communication landscape. With integrations into major EHR systems and a commitment to security, as evidenced by its SOC 2 Type 2, HITRUST, HIPAA compliance, and FedRAMP Class D Certification, Artera prioritizes patient data protection. Importantly, patient data is not utilized to train AI models, ensuring privacy and compliance. With over 11 years of experience in healthcare communication and recognition as the top-ranked solution in KLAS for Patient Communications in 2026, Artera stands out as a comprehensive solution for healthcare organizations seeking to enhance patient engagement and streamline communication processes. For more information, visit www.artera.io.
Why Work With Us
At Artera, we believe the best work happens when people are truly connected. Our AI services model has shown what’s possible when small, focused teams move fast together — the speed of collaboration, pace of career growth, and quality of what we build can become stronger when teams share space.
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Artera Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are focusing our U.S. hiring in three cities: Santa Barbara, CA (Our HQ), Seattle, WA, and Kansas City, KS/MO. Each location follows an in-person schedule that reflects how our local teams work best.
