As a Customer Loyalty Student, you will support Irving Oil’s Customer Loyalty team in the development, performance, and reporting of loyalty campaigns. This role offers a fantastic opportunity to learn about customer experience, loyalty strategies, and how competitive offers are brought to market. You’ll gain hands-on experience working with cross-functional teams and supporting communications across multiple regions.
The Customer Loyalty team, based at the Irving Oil Home Office, manages loyalty programs and campaigns across Canada, the United States, and Ireland. They collaborate with IT, Marketing, and Operations to deliver customer communications through email, SMS, and app push notifications. By analyzing program performance and survey results, the team ensures loyalty initiatives drive engagement and deliver value to customers.
Responsibilities:
Assist in building tools, processes, and approaches for managing campaign and offer details in trackers
Review weekly summary reports, collaborate with the operations team on issues, and provide insights from loyalty program surveys
Support the planning, scheduling, development, deployment, and performance management of customer communications (emails, SMS, app push notifications)
Work with IT and stakeholders across business lines to support Marketing Cloud initiatives
Contribute to ad hoc requests for research, reporting, data analysis, and process improvement
Your Skills:
Clear communication skills for collaborating with cross-functional teams
Organized and detail-oriented
Excellent time management with the ability to manage multiple priorities
Self-motivated; ability to work independently in a fast-paced environment
Proficient in Microsoft Excel and other Office applications
Analytical thinker with the ability to interpret data
Your Experience:
Currently enrolled in Business Administration with a strong interest in Marketing
Must have completed at least one year of post-secondary education and be returning to school
What We Offer:
Professional Development – Student focused learning & development sessions, mentorships and networking events
Student Benefits – Housing allowance, relocation support, co-op fee reimbursement and parking allowance for qualifying candidates
Work Environment – Work in our home office building or our refinery with access to a fitness facility, onsite nurse, and a café
Wellness Support – With 24/7 access to our Employee & Family Assistance Program
Volunteer and Donation Matching Program – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program
Compensation – The weekly salary for this role will be based on your current work term. 1st - $795, 2nd - $875, 3rd and additional terms - $960
Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.
Job Requirements - Work Experience
Job Requirements - Education
Skills Required
- Currently enrolled in Business Administration with a strong interest in Marketing
- Completed at least one year of post-secondary education
- Returning to school after the student placement
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Clear communication skills for cross-functional collaboration
- Organized and detail-oriented
- Excellent time management and ability to manage multiple priorities
- Ability to work independently in a fast-paced environment
- Analytical thinking and ability to interpret data
What We Do
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