Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. Whether you’re interested in engineering or development, marketing or sales, or something else – if this sounds like you, then we’d love to hear from you!
We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.
Role SummaryThe Manager, Site Reliability Engineering (SRE) will lead a team of engineers responsible for improving the reliability, availability, and operational efficiency of assigned Vertafore products or platforms.
This is a hands-on technical leadership role focused on executing reliability initiatives through proactive monitoring, automation, incident management, and continuous improvement. The Manager will work closely with engineering teams and SRE leadership to improve service stability, reduce operational toil, and foster a strong engineering culture.
Key ResponsibilitiesReliability & Operational Excellence· SLO-Driven Operations: Implement and maintain Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for assigned products, using reliability metrics to identify improvement opportunities.
· Error Budget Management: Apply established error budget policies and collaborate with Product Development teams to balance feature delivery velocity with platform stability.
· The Four Golden Signals: Drive monitoring and observability improvements focused on Latency, Traffic, Errors, and Saturation, enabling proactive detection and resolution of potential issues.
· Continuous Reliability Improvement: Identify recurring reliability issues and drive engineering solutions that prevent incidents rather than repeatedly responding to them.
Toil Management & Engineering· The 50% Rule: Actively identify, measure, and reduce operational toil, ensuring the team spends at least 50% of its time on engineering initiatives that improve reliability and reduce future operational overhead.
· Automation-First Engineering: Lead the development of automation and self-healing capabilities, leveraging Infrastructure-as-Code, modern tooling, and AI to streamline operations.
· Engineering Execution: Translate reliability improvement opportunities into actionable engineering projects, ensuring timely execution and measurable outcomes.
· Technical Problem Solving: Provide hands-on technical guidance to engineers in troubleshooting complex production issues, improving system performance, and implementing sustainable solutions.
Incident Response & Blameless Culture· Incident Management: Lead the technical response to major production incidents, coordinating troubleshooting efforts, restoring services quickly, and ensuring effective stakeholder communication.
· Blameless Postmortems: Facilitate post-incident reviews focused on identifying systemic weaknesses, driving corrective actions, and preventing recurring incidents.
· On-Call Health: Manage and participate in on-call rotations, ensuring timely incident response, balanced workloads, and sustainable operational practices.
· Operational Readiness: Ensure assigned services have appropriate monitoring, runbooks, escalation procedures, and operational documentation.
Cross-Functional Collaboration & Team Leadership· Reliability Execution: Partner with Senior Managers, Directors, and SRE leadership to execute reliability priorities aligned with the broader organizational roadmap.
· Cross-Functional Partnership: Collaborate with Product Development, Cloud Ops, DBA, and other infrastructure teams to improve production stability, support infrastructure readiness, and coordinate changes without disrupting service availability.
· Team Development: Coach and mentor SRE engineers, providing technical guidance, regular feedback, and career development opportunities.
· Engineering Culture: Foster psychological safety, accountability, collaboration, and continuous learning while promoting SRE engineering principles.
· Performance & Delivery: Establish clear team priorities, track engineering deliverables, and use operational metrics to demonstrate measurable improvements in reliability and efficiency.
Qualifications· Experience: 10+ years of experience in SRE, DevOps, Software Engineering, or related infrastructure engineering roles, including 2+ years of technical team leadership or people management experience.
· Technical Proficiency: Strong hands-on experience with modern CI/CD tools (GitLab, Jenkins, Octopus Deploy), Infrastructure-as-Code, automation, and production troubleshooting.
· Cloud Infrastructure: Solid experience working with AWS environments, distributed systems, and cloud infrastructure operations.
· Observability: Practical experience implementing monitoring, alerting, and observability solutions to improve production reliability.
· Incident Management: Demonstrated experience troubleshooting complex production incidents, coordinating incident response, and driving root cause analysis and corrective actions.
· Leadership: Ability to lead and develop engineers, prioritize competing operational and engineering demands, and foster a collaborative, engineering-first culture.
· Communication: Strong communication and stakeholder management skills, with the ability to explain technical issues, reliability metrics, and customer impact to technical and non-technical audiences.
Why Vertafore is the place for you: *Canada Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- Medical, vision & dental plans
- Life, AD&D
- Short Term and Long Term Disability
- Pension Plan & Employer Match
- Maternity, Paternity and Parental Leave
- Employee and Family Assistance Program (EFAP)
- Education Assistance
- Additional programs - Employee Referral and Internal Recognition
Why Vertafore is the place for you: *US Only
- The opportunity to work in a space where modern technology meets a stable and vital industry
- We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
- Medical, vision & dental plans
- PPO & high-deductible options
- Health Savings Account & Flexible Spending Accounts Options:
- Health Care FSA
- Dental & Vision FSA
- Dependent Care FSA
- Commuter FSA
- Life, AD&D (Basic & Supplemental), and Disability
- 401(k) Retirement Savings Plain & Employer Match
- Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
- Parental Leave & Adoption Assistance
- Employee Assistance Program (EAP)
- Education & Legal Assistance
- Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
- Commuter Benefits (Denver)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.
Skills Required
- 10+ years of experience in SRE, DevOps, software engineering, or related infrastructure engineering roles
- 2+ years of technical team leadership or people management experience
- Strong hands-on experience with GitLab, Jenkins, Octopus Deploy, CI/CD tools, Infrastructure-as-Code, automation, and production troubleshooting
- Experience working with AWS environments, distributed systems, and cloud infrastructure operations
- Practical experience implementing monitoring, alerting, and observability solutions
- Experience troubleshooting complex production incidents, coordinating incident response, and driving root cause analysis and corrective actions
- Ability to lead and develop engineers, prioritize operational and engineering demands, and foster a collaborative culture
- Strong communication and stakeholder management skills
- Legal authorization to work in the United States
What the Team is Saying
Vertafore Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is frequently described as a standout, with flexible/unlimited PTO, paid holidays, and occasional recharge days seen as supportive of work-life balance. Feedback suggests usage norms vary by team, but the offering itself is viewed as generous.
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Retirement Support — Retirement benefits are considered competitive, with a company 401(k) match commonly referenced and noted positively. Feedback suggests this component contributes meaningful value to total rewards.
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Parental & Family Support — Parental leave is portrayed as meaningful, with multiple mentions of extended paid time and adoption assistance. Feedback suggests these family-oriented benefits are a solid part of the package.
Vertafore Insights
What We Do
We believe insurance is about relationships. And technology should only make them stronger. We exist to empower independent agents, carriers, and MGAs. To drive their success. Because their success is our success. And their ambitions for tomorrow are our goals for today. Since our inception, we’ve been the technology backbone of the insurance industry. We began punching cards for independent agents over 50 years ago and turned this passion for technology into a relentless pursuit. Born of human-centric purpose, we empower our customers with the technology to garner trust. Built to adapt, we equip the insurance channel for the future—transforming business and relationships along the way. Where others see opposition, we see opportunity. To look ahead. To modernize. To prepare our customers for what’s next—because we’re always thinking about it. Always innovating. Always building. Always creating. Quite simply…we love insurance. Because behind every policy—is a person. And we’re obsessed with powering the spirit of our industry.
Why Work With Us
Our team is bright and talented, and we bring passion to the work we do every day and continually strive to improve. We’re a Flexible First work environment, meaning team members work from home as often as they’d like, while using our offices as a place for collaboration, community, and team building. We work hard and we have fun doing it!
Gallery
Vertafore Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our Flexible First working environment allows team members to work from home as often as they'd like, while using our offices for collaboration and team building.
