Spectrum Jobs

Manager, Residential Inbound Sales

Spectrum

Manager, Residential Inbound Sales

Posted Yesterday

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Largo, FL, USA

In-Office

Senior level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Leads residential inbound sales supervisors and frontline teams in a high-volume call center. Responsibilities include sales coaching, performance management, customer experience and compliance oversight, KPI and revenue attainment, budgeting, process consistency, and collaboration with Marketing and Training on campaigns and offers. The role manages operational performance, develops sales leaders, and drives productivity, quality, retention, and revenue results.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Lead a team of Residential Inbound Sales Supervisors to drive sales, revenue, and performance in a fast-paced call center environment. As a Manager, Residential Inbound Sales at Spectrum, you'll ensure consistent execution of inbound sales strategy through coaching and performance management, delivering a compliant and positive customer experience that supports business goals.
How You'll Make an Impact

Lead and support Supervisors to simplify and enhance the customer experience by reinforcing service standards, monitoring team results, and addressing systemic issues that affect satisfaction and compliance
Provide professional, motivated leadership and hands-on sales coaching to develop Supervisors and frontline teams in a dynamic call center sales environment
Motivate Supervisors to guide their teams to meet or exceed established sales and revenue targets and execute established sales strategies and best practices
Drive attainment of key performance indicators such as service levels, quality, sales, revenue, productivity, reliability and attrition by monitoring performance, removing barriers, and holding leaders accountable
Manage departmental expenditures within assigned budget guidelines and provide input into the budget process for call center sales operations
Oversee consistent application of processes and procedures to ensure work order accuracy, quality and adjustments
Partner with Marketing and Training to activate campaigns, deliver effective frontline training, evaluate pricing and offers, and provide performance feedback to optimize results

Working Conditions

Office environment
Ability to work variable hours, including weekends

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's Degree or equivalent

Experience

5+ years of call center management experience
1 year of call center sales management experience

Skills

Knowledge of cable / telecommunications products and services
Proficient with computer software applications such as Microsoft Office
Ability to make decisions and solve problems while working under pressure
Ability to multitask, prioritize and organize effectively
Effective written and verbal communication skills with employees and customers

Preferred Qualifications

3+ years of experience managing sales leaders (Supervisors, Team Leaders, or equivalent) within a high-volume inbound call center environment.
Demonstrated ability to improve key business metrics, including sales conversion, revenue growth, productivity, quality, and employee retention.
Experience developing, coaching, and leading frontline sales leaders in a fast-paced, performance-driven call center environment.
Demonstrated professional maturity, executive presence, and strong business acumen, with the ability to influence and lead at all levels of the organization.
Experience leading large-scale sales operations with accountability for revenue performance, employee engagement, and operational excellence.
Proven track record of consistently achieving or exceeding sales and revenue targets through effective leadership, coaching, and performance management.

#LI-MO3
SIB530 2026-83346 SIB530 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree or equivalent
5+ years of call center management experience
1 year of call center sales management experience
Knowledge of cable and telecommunications products and services
Proficiency with computer software applications such as Microsoft Office
Ability to make decisions and solve problems under pressure
Ability to multitask, prioritize, and organize effectively
Effective written and verbal communication skills with employees and customers
3+ years managing sales leaders within a high-volume inbound call center
Experience improving sales conversion, revenue growth, productivity, quality, and employee retention metrics
Experience developing, coaching, and leading frontline sales leaders
Professional maturity, executive presence, business acumen, and ability to influence across organizational levels
Experience leading large-scale sales operations with accountability for revenue, engagement, and operational excellence
Proven record of achieving or exceeding sales and revenue targets through leadership, coaching, and performance management

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.