Looking to drive sales performance in a fast-paced environment while mentoring future leaders? Join Spectrum as a Manager of Residential Digital Sales, where you'll coach and develop supervisors within a dynamic Call Center Sales setting, ensuring your team exceeds established sales goals and elevates the customer experience. Your leadership will directly shape Spectrum's success in digital sales.
How You'll Make an Impact
- Lead and develop a team of Digital Supervisors to consistently achieve and surpass sales targets
- Motivate individuals to maximize opportunities and drive sales strategies within the call center
- Monitor daily activities and sales performance to ensure quality standards are maintained
- Oversee achievement of revenue goals, including connects, upgrades and additional revenue-generating units
- Foster interdepartmental relationships to align on Spectrum initiatives
- Address customer complaints and escalations efficiently to uphold customer satisfaction
- Respond promptly to customer and employee inquiries while adapting to a structured, pay-for-performance environment
Working Conditions
- Office environment with variable hours
- Five-day workweek must include one weekend day
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's Degree or equivalent work experience
Experience
- 5+ years of call center management experience
- 1+ year of call center sales manager experience
Skills
- Ability to read, write and speak English
- Ability to collaborate with others to resolve problems and handle requests or situations
- Ability to work seated for prolonged periods
- Knowledge of cable and telecommunications products and services
#LI-TH
SIB541 2026-71483 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
What the Team is Saying
Spectrum Compensation & Benefits Highlights
-
Retirement Support — Retirement support includes a 401(k) dollar‑for‑dollar match up to 6% of pay plus an additional 3% company contribution for most employees, effectively up to 9% in company contributions. This structure is consistently highlighted across benefits materials as a core strength.
-
Affordable Benefits — Medical, dental, and vision coverage offer multiple plan options, with the company stating it has absorbed premium increases for many years to help keep employee paycheck costs stable. 24/7 EAP counseling and company contributions to health accounts on certain plans add to overall affordability.
-
Wellbeing & Lifestyle Benefits — Free and discounted Spectrum Internet/TV and deep Spectrum Mobile discounts provide meaningful everyday savings tied to the company’s products. Availability varies by service area, but these perks are frequently emphasized as part of total rewards.
Spectrum Insights
Similar Jobs
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
Gallery
Spectrum Teams
Spectrum Offices
OnSite Workspace
