Manager, Quality Assurance

Title:

Manager, Quality Assurance

Company:

Everest Insurance Company

Job Category:

Operations

Job Description:

Everest Group, Ltd. (Everest), is a leading global reinsurance and insurance provider, operating for nearly 50 years through subsidiaries in North America, Latin America, the UK & Ireland, Continental Europe and Asia Pacific regions. Throughout our history, Everest has maintained its discipline and focuses on creating long-term value through underwriting excellence and strong risk and capital management. Our strengths include extensive product and distribution capabilities, a strong balance sheet, and an innovative culture. Our most critical asset is our people. We offer dynamic training & professional development to our employees. We also offer generous tuition/continuing education reimbursement programs, mentoring opportunities, flexible work arrangements, and Colleague Resource Groups.

Everest Insurance®, the specialty insurance division of Everest Re Group, Ltd., is seeking a Quality Assurance Analyst to support the quality assurance and compliance program.

This position will report to the North America Quality and Compliance Lead of Operations and located with a hybrid schedule in our Warren, New Jersey location.

Responsibilities include but not limited to:

• Perform operational quality and compliance reviews on issued policies for direct and delegated authority business across lines of business.
• Perform pre-issuance compliance reviews following pre-defined checklists to ensure policy construction adheres to state rules and regulations.
• Execute all steps in the quality review life cycle including file selection, audit scope, quality scoring, process improvement action plans, and validation.
• Communicate quality performance results and recommend corrective/preventative action plans.
• Interact with state regulators, examiners, and Departments of Insurance as needed.
• Participate in preparing materials and information required in response to internal and external regulatory audits.
• Review, interpret, and communicate regulatory bulletin impact on processes, quality reviews, and systems to mitigate risk in support of compliant practices.
• Administer quality and compliance reviews within the TeamThink audit platform.
• Identify opportunities to continuously improve and standardize quality assurance and compliance processes across the enterprise and collaborate with Operations, Underwriting, and Legal to champion and execute compliance initiatives.

Qualifications, Education & Experience:

• 5+ years of experience in quality assurance and compliance within P&C insurance.
• Strong knowledge of commercial insurance products, transaction processing, and industry standard systems.
• Experience with TeamThink (insurance audit software) desired.
• Experience with market conduct exam practices a plus.

Knowledge, Skills & Competencies: 

• Excellent sense of ownership, accountability, and urgency that resulted in execution of deliverables in a timely manner.
• Demonstrated effective problem-solving, analytical, and decision-making skills with a solutions-oriented approach.
• Demonstrated process improvement mindset.
• Effectively works with all levels of the organizational and disciplines in a fast-paced, deadline driven environment.
• Excellent interpersonal, communication, and project management skills.
• Proficiency with MS Office Suite including Word, Excel, Outlook, and PowerPoint.

In lieu of professional experience, we welcome equivalent military experience, and encourage all to learn more about diversity, equity & inclusion at Everest: https://www.everestglobal.com/us-en/career-opportunities/working-at-everest/dei

Our Culture 

At Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture. 

• Our Values are the guiding principles that inform our decisions, actions and behaviors. They are an expression of our culture and an integral part of how we work: Talent. Thoughtful assumption of risk. Execution. Efficiency. Humility. Leadership. Collaboration. Diversity, Equity and Inclusion.
• Our Colleague Behaviors define how we operate and interact with each other no matter our location, level or function: Respect everyone. Pursue better. Lead by example. Own our outcomes. Win together.

All colleagues are held accountable to upholding and supporting our values and behaviors across the company. This includes day to day interactions with fellow colleagues, and the global communities we serve.

#LI-Hybrid

#LI-VP1

Type:

Regular

Time Type:

Full time

Primary Location:

Warren, NJ

Additional Locations:

Everest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex (including pregnancy), sexual orientation, gender identity or expression, national origin or ancestry, citizenship, genetics, physical or mental disability, age, marital status, civil union status, family or parental status, veteran status, or any other characteristic protected by law. As part of this commitment, Everest will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Everest Benefits at [email protected].

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