Manager, Production Controller Operations
Houston, TX - Fulfillment Operations - Full time - R31390
Job Description:
What you'll do:
- Create strategic and comprehensive, data-driven strategic plans for execution in each operational area, including Outbound, Inbound, Replenishment, and Inventory Control ensuring alignment with overall company goals and targets.
- Lead creation and modification of prior day plans and pre-shift plans for each department and supervise adherence.
- Liaison with network teams across Capacity Planning, Process Engineering, and Fulfillment Execution Technology.
- Track and analyze historic trends in performance, attendance, and other metrics to assist in planning/execution for all operational areas with a high level of accuracy.
- Develop and implement local technologies to assist in the recording and interpretation of data for the purpose of influencing decision-making processes.
- Validate operational cost inputs in partnership with Finance.
- Provide benchmarking data to compare performance across shifts, weeks, or similar sites.
- Foster collaboration between operations teams and flow teams for seamless communication and coordination during shifts.
- Conduct regular audits and find opportunities for process optimization in overall warehouse operations.
- Drive continuous improvement in all areas, conforming to PMBOK standards.
- Steer activities and site projects meetings based on important metric trends, using DMAIC and lean techniques.
- Assess ROI of action items and influence departmental standard work, Support Change Management actions across departments.
- Support Daily Flow Operation, Support floor leaders with RCA.
- Create Bottoms-up planning to VCPU targets, Labor plan adjustments and adherence.
- Own IC Operations management for the facility.
- Analyze trends in inventory control and quality metrics, develop action plans in tandem with the regional FC Quality team.
- Ensure count accuracy, Net and Gross adjustments and research compliance, VLCU execution, Oracles/LIAs/RDR research and damage reduction.
- Create and own the EOQ/EOP SOX compliance, WBR, Weekly RDR Review.
- Support Daily Flow Operation, Support floor leaders with RCA.
- Lead the inventory control team to streamline operations and achieve set targets.
What you'll need:
- Minimum Requirements: Bachelor's degree in Supply Chain Management, Finance, Business Administration, or related field and 5 years of experience as a Supply Chain Managers or a related position/occupation.
- Alternate Requirements: Master's degree in Supply Chain Management, Finance, Business Administration, or related field and 2 years of experience as a Supply Chain Managers or a related position/occupation.
- Experience or coursework must include:Operations management principles for designing, managing, and improving processes to align supply and demand, increase efficiency, and meet service level objectives;
- Supply chain systems and functions, including procurement, forecasting, inventory control, transportation, and reverse logistics;
- Tools and methods for conformance quality control, performance quality improvement, and DMAIC frameworks;
- Warehouse processes involving inventory receiving, storage, reconciliation, adjustment processing, and fulfillment execution;
- Analyze inventory data and apply forecasting, optimization, and simulation techniques to enhance inventory control and reduce error;
- Project management practices, including task definition, budgeting, scheduling, variance tracking, and team coordination using software tools;Warehouse execution systems (WMS), order lifecycle workflows, and standard operating procedures for managing inbound, outbound, and inventory processes;
- Support cross-functional projects focused on continuous improvement using Six Sigma, Lean, and root cause analysis methods.
Employer: Chewy, Inc.
Office Address: 13250 Crosby Fwy, Houston, TX 77049
Other: 10% domestic travel required.Supervises 1 employee: Production Control Area Manager (PC AM).
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Supply Chain Management, Finance, Business Administration, or a related field, plus 5 years of experience as a Supply Chain Manager or in a related position
- Alternatively, a master's degree in Supply Chain Management, Finance, Business Administration, or a related field, plus 2 years of experience as a Supply Chain Manager or in a related position
- Knowledge of operations management principles for designing, managing, and improving processes
- Knowledge of supply chain systems and functions, including procurement, forecasting, inventory control, transportation, and reverse logistics
- Experience with quality control, performance improvement, and DMAIC frameworks
- Experience with warehouse processes including receiving, storage, reconciliation, adjustments, and fulfillment execution
- Ability to analyze inventory data and apply forecasting, optimization, and simulation techniques
- Knowledge of project management practices including budgeting, scheduling, variance tracking, and team coordination using software tools
- Experience with warehouse execution systems, order lifecycle workflows, and standard operating procedures for inbound, outbound, and inventory processes
- Experience supporting continuous improvement projects using Six Sigma, Lean, and root-cause analysis methods
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
