foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionGet to Know the Team
The Digital Sales and Operations team is the engine behind foodpanda's commercial performance. We design and run the systems, processes, and tools that empower our sales organisation to operate at scale — across markets, verticals, and functions. If it touches how we sell, we're involved.
Get to Know the Role
You will report to the Regional Salesforce Manager and own the end-to-end delivery of Salesforce and CRM initiatives across multiple markets. This is a senior individual contributor role — you won't manage people, but you will lead initiatives, influence decisions, and drive outcomes across a complex, multi-stakeholder environment.
You will be the connective tissue between business and technology: translating commercial needs into system solutions, keeping projects moving, and earning trust with stakeholders from market operations teams all the way up to regional leadership.
The Critical Tasks You Will Perform
- You will partner with local markets and regional business stakeholders to analyse processes, gather requirements, and facilitate structured discovery sessions
- You will own project delivery end-to-end — from scoping and requirements through to configuration, testing, and production deployment — within agreed timelines
- You will conduct gap analyses and design Salesforce solutions that drive measurable business improvement and long-term efficiency
- You will translate business requirements into clear functional specifications, user stories, and acceptance criteria for implementation by technical teams
- You will represent the region in discussions with global counterparts, influencing roadmap direction and ensuring regional priorities are well-represented
- You will manage and prioritise an active backlog of enhancements and issues, balancing urgency with strategic importance
- You will act as an escalation point for system and process issues, driving resolution with ownership and accountability
- You will conduct user training and maintain documentation that keeps users across multiple markets operating effectively
Qualification
- 5+ years of experience in a business analyst, systems, or consulting role, with a meaningful portion in Salesforce-specific work and a demonstrated track record of delivering complex projects independently
- Hands-on Salesforce experience as a power user, configurator, or administrator, with the ability to translate requirements into system design
- Strong stakeholder management experience — comfortable engaging and influencing across functions and seniority levels, from market operators to regional leadership
- Experience writing user stories and acceptance criteria for CRM or SaaS implementations, working alongside product managers and engineers
- Experience facilitating structured requirements workshops with participants across multiple functions
- Excellent ability to communicate technical concepts to non-technical stakeholders, and business context to technical teams
- Highly organised with the ability to manage multiple concurrent workstreams in a fast-moving, often ambiguous environment
- Fluent in English, written and spoken; familiarity with JIRA or similar tools is a plus
Additional Information
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities
foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017.
In July 2024, Delivery Hero SE merged three of its market-leading food delivery businesses, foodora and Yemeksepeti in Europe, and foodpanda in Asia. All three businesses now make up the second-largest organization within the Delivery Hero Group, and leading food and QCommerce delivery in 18 markets in both regions.
Ready to join our team? If you’re excited to grow, collaborate, and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!
Skills Required
- 5+ years of experience in a business analyst, systems, or consulting role
- Meaningful experience delivering Salesforce-specific work and complex projects independently
- Hands-on Salesforce experience as a power user, configurator, or administrator
- Ability to translate business requirements into Salesforce system design
- Strong stakeholder management experience across functions and seniority levels
- Experience writing user stories and acceptance criteria for CRM or SaaS implementations
- Experience working alongside product managers and engineers
- Experience facilitating structured requirements workshops across multiple functions
- Excellent communication skills for technical and non-technical stakeholders
- Ability to manage multiple concurrent workstreams in a fast-moving, ambiguous environment
- Fluent English, written and spoken
- Familiarity with JIRA or similar tools
Delivery Hero Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Delivery Hero and has not been reviewed or approved by Delivery Hero.
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Wellbeing & Lifestyle Benefits — Wellbeing and everyday support include on-site gym access in Berlin, discounted sports memberships, commuter help, and food vouchers, with hybrid flexibility enhancing day-to-day experience. Feedback suggests these lifestyle perks meaningfully bolster the total package for many corporate roles.
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Healthcare Strength — Mental health and preventive care are emphasized through an Employee Assistance Program, a Headspace subscription, and on-campus health check-ups, with guidance for navigating healthcare in Germany. Some locations also highlight private health insurance, adding depth to the health offering.
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Equity Value & Accessibility — Ownership programs feature an employee stock purchase plan with a matching component, and equity is common across corporate roles. Feedback suggests this accessible equity can be a notable part of total compensation in key hubs.
Delivery Hero Insights
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
