The Role
Owns product strategy, vision, roadmap, backlog prioritization, and release planning for AirAsia digital platforms supporting customers, merchants, and back-office operations. Partners with stakeholders and engineering teams from ideation through production, manages Agile/Scrum delivery, defines requirements, researches users and competitors, and prioritizes high-value initiatives. The role requires experience with high-traffic e-commerce products, customer or merchant support, experimentation, cloud platforms, APIs, microservices, and strong leadership and communication skills.
Summary Generated by Built In
Job Description
- Work closely with stakeholders in AirAsia to conceptualize, define, design, develop and deliver the product backlog to provide a device, channel and medium independent experience to customers and merchant in the areas of customer support, merchant support, back office systems, etc
- Bring ease of use and simplicity to AirAsia digital platforms enhancing the overall customer and merchant experience
- Work with software engineering team to work on new ideas from conceptualization to prototyping to engineering to production
- Providing vision and direction to the Agile development teams and stakeholders throughout the project and create requirements and stories
- Ensure that the team always has an adequate amount of groomed backlogs to work on.
- Plan and prioritize product feature backlog and development for the product
- Define product vision, road-map and growth opportunities
- Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with the maximum value that is aligned with product strategy
- Lead the planning of product release plans and set the expectation for delivery of new functionalities
- Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals Research and analyze market, the users, and the roadmap for the product
- Follow our competitors and the industry
- Keep abreast with Agile/Scrum best practices and new trends
Your Experience:
- Degree in Computer Science, Engineering or relevant field
- Overall 6+ years of experience with minimum 3 years in Product Management role, preferably in E-Commerce, Customer Support, Merchant Support Familiarity with A/B testing and conversion rate optimization (CRO)
- Previously managed high traffic E-Commerce sites (500k+ visitors per day)
- Good understanding of APIs and Microservices, Data Science, UI/UX, Javascript and/or python
- Good understanding of cloud (preferably Google cloud) and associated areas like app engine, pub/sub, cloud storage, monitoring, big query etc In-depth knowledge of Agile processes and principles
- Outstanding communication, presentation and leadership skills
- Prior experience working in the Travel or Ecommerce domain is a big plus Excellent organisational and time management skills Sharp analytical and problem-solving skills Creative thinker with a vision
Skills Required
- Degree in Computer Science, Engineering, or a relevant field
- Overall 6+ years of professional experience
- Minimum 3 years of Product Management experience
- Experience with A/B testing and conversion rate optimization
- Experience managing high-traffic e-commerce sites with 500,000+ daily visitors
- Understanding of APIs and microservices
- Understanding of data science, UI/UX, JavaScript, and/or Python
- Understanding of cloud platforms, preferably Google Cloud, including App Engine, Pub/Sub, Cloud Storage, monitoring, and BigQuery
- In-depth knowledge of Agile processes and principles
- Outstanding communication, presentation, and leadership skills
- Prior experience in the travel or e-commerce domain
- Strong organizational, time management, analytical, problem-solving, and creative-thinking skills
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The Company
What We Do
It all starts here. 23 years ago, a dream took flight - shaping and forever changing the travel industry in Asia. The idea was simple: Make flying affordable for everyone. We made that dream happen. We started an airline in 2001. Today, we’ve evolved to become something much bigger. We’re now a world-class brand, a leading Asean airline, a digital travel and lifestyle platform; and we’re not stopping. If you’re passionate about connecting people and transforming lives, we want you onboard. When it comes to your career, your Allstar journey will be an adventure. Find your dream career destination with us
