Job Description:• Develop, document, and implement consistent end to end processes that will enhance the customer experience while reducing financial costs
• Effectively monitor the work processes relative to the functions in non-voice processes
• Coordinate workflows, communicate with other departments, and assist employees in their day-to-day duties.
• Create a high performing team and culture; planning, organizing and prioritizing all work activities to achieve team goals and objectives.
• Effectively communicate and work with peers and associates
• Deliver on operational goals as definedQualifications:
• Learns and adapts
• Communicates effectively
• Change agent and Leader
• Motivates and empowers
• Demonstrated problem solving skills and the ability to do multi-tasking
• Superior oral and written communication skills
Knowledge:
• Ability to understand the business and strategies
• Good knowledge and exposure to system applications – Microsoft Word, Excel, PowerPoint, Lotus Notes
Location:
This position can be based in any of the following locations:
Chennai, Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
What We Do
Who we are
Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence.
Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss.
As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs.
What we stand for
In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve.
Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future.
Disclosures:
Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors.
Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
.png)
