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The Global Travel Operations Manager will oversee and manage all aspects of one of our key clients global travel operations, ensuring a seamless, efficient, and cost-effective travel experience for their employees across the company. This role will involve the coordination, and execution of travel policies, partner/vendor management, risk management, and continuous improvement initiatives. The Global Travel Operations Manager will collaborate closely with key stakeholders both internally and externally to enhance/maximise the overall travel experience.
What You’ll Do:
Global Travel Operations Management
- Oversee the day-to-day management of global travel bookings and logistics, including air, hotel, ground transportation, and other travel-related services
- Management and maintenance of the booking app, ensuring ease of use, accessibility, and compliance with client travel policies
- Coordinate with the clients Global Travel Team to facilitate seamless travel arrangements for employees, ensuring minimal disruption to business operations.
- Central point of contact for all operational escalations
- Regularly review and update travel processes to ensure they are competitive, compliant with local regulations, and aligned with client needs
- Raise product incidents tickets when required to resolve platform issues in a timely manner
- Responsibility for the day to day management of local Support Team
Technology and Process Improvement
- Continuously assess and improve travel booking platforms, systems, and processes to enhance efficiency and user experience
- Conduct product training for travellers and PA’s/EA’s to ensure maximum platform adoption
- Work with our Product Teams to integrate and optimize travel technologies, ensuring seamless access to travel information
Stakeholder Collaboration and Communication
- Act as the central point of contact for global travel issues and enquiries across all countries
- Provide travel advice and support to employees, ensuring effective communication regarding training, risks, and expectations.
- Collaborate with clients Global Travel Team and other departments to manage all product/service issues
- Follow up with internal stakeholders to ensure all outstanding operational incident requests are dealt with in a timely manner
What We’re Looking For:
- Bachelor’s degree in Business, Logistics, Hospitality, Travel Management, or related field (required).
- 7+ years of experience in travel operations, travel management, or related roles, including 3+ years in a leadership or management position.
- Should have GDS experience (Sabre/Galileo/Amadeus).
- Experience managing a global travel program and working with multinational teams.
- In-depth knowledge of corporate travel booking systems, tools, and technologies.
- Exceptional organizational, project management, and multitasking skills.
- Ability to analyze data, generate reports, and make strategic decisions based on financial and operational insights.
- Strong communication skills, both written and verbal, with the ability to influence and collaborate effectively across departments.
- Ability to clearly communicate in English
- Leadership skills: Ability to inspire, motivate, and manage a cross-functional team.
- Problem-Solving: Strong analytical skills and the ability to find creative solutions to challenges.
- Customer Focus: A strong commitment to providing exceptional service to internal stakeholders.
- Adaptability: Ability to thrive in a fast-paced, dynamic environment and manage changing priorities.
- Global Mindset: Understanding of diverse cultures and ability to manage global travel operations effectively.
Top Skills
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
