Manager - Learning & Development
Job Description:
Learning & Development Strategy
- Develop and execute the organization's Learning & Development strategy aligned with business objectives.
- Prepare annual training plans and budgets.
- Develop learning roadmaps for retail stores, distribution centers, and support functions.
Training Needs Analysis
- Conduct organization-wide training needs assessments.
- Identify competency gaps and future capability requirements.
- Collaborate with business leaders to translate strategic priorities into learning initiatives.
- Design targeted learning solutions to address performance and skill gaps.
Retail Academy Development
- Develop structured learning pathways for:
- Area Managers and Store Managers
- Department Supervisors
- Cashiers
- Customer Service Teams
- Warehouse and Logistics Teams
- Head Office Employees
Leadership & Talent Development
- Develop leadership programs to build future leaders.
- Create succession pipelines for key business-critical positions.
- Implement coaching and mentoring frameworks.
- Support career development planning and talent acceleration initiatives.
Learning Program Management
- Oversee the design and delivery of training programs including:
- Customer Service Excellence
- Operational Excellence
- Product Knowledge
- Compliance and Regulatory Training
- Health & Safety
- Measure training effectiveness and learning outcomes.
Learning Technology & Analytics
- Develop digital learning content and e-learning platforms.
- Utilize learning analytics and reporting to drive continuous improvement.
- Maintain training records and compliance tracking.
Employee Engagement & Culture
- Promote knowledge-sharing and continuous learning practices.
- Support employee engagement and culture-building initiatives.
- Coordinate development programs that strengthen employer branding.
Vendor & Stakeholder Management
- Manage relationships with internal and external training providers.
- Negotiate contracts and service-level agreements.
- Ensure cost-effective training solutions and optimal return on investment.
Performance & Succession Management
- Develop Individual Development Plans (IDPs) and career pathways.
- Integrate learning initiatives with performance management processes.
Candidate Profile:
Competencies Required
Behavioral Competencies
- Strategic Thinking
- Leadership & People Development
- Coaching & Mentoring
- Innovation & Continuous Improvement
- Customer-Centric Mindset
- Relationship Building & Collaboration
- Planning & Organizing
Technical Competencies
- Able to work on Training Needs Analysis (TNA)
- Able to Design & Curriculum Development
- Facilitation & Training Delivery
- Performance Development & Individual Development Planning (IDPs)
- Learning Analytics & Training Effectiveness Measurement
Preferred Qualifications
- Degree in Human Resources, Business Management, Psychology, Education, or a higher diploma in related field
- A professional qualification in HR/L&D (CIPD, SHRM, CHRM, or equivalent) will be an added advantage.
- Minimum 5 years of progressive experience in Learning & Development, Talent Management, or Organizational Development, preferably within the retail, FMCG, or multi-site business environment.
If you think you have what it takes to be successful in this challenging role, please click on Apply Now. An attractive remuneration is on offer for the right candidate.
Hayleys is an Equal Opportunity Employer.
Skills Required
- Minimum 5 years of progressive experience in Learning & Development, Talent Management, or Organizational Development
- Experience conducting Training Needs Analysis (TNA)
- Design and curriculum development experience
- Facilitation and training delivery skills
- Experience with performance development and Individual Development Plans (IDPs)
- Experience with learning analytics and training effectiveness measurement
- Experience developing digital learning content and using e-learning platforms
- Ability to prepare annual training plans and budgets and manage vendor relationships
- Strong strategic thinking, leadership, coaching, stakeholder management, and relationship-building skills
- Degree in HR, Business Management, Psychology, Education, or related field
- Professional HR/L&D qualification (CIPD, SHRM, CHRM or equivalent)
- Experience in retail, FMCG, or multi-site business environment
Oracle Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oracle and has not been reviewed or approved by Oracle.
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Healthcare Strength — Coverage begins on the hire date with national medical options, telehealth, EAP counseling, and gender‑affirming care, plus base dental and vision choices at no employee cost. These elements point to robust and accessible healthcare support.
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Parental & Family Support — Up to 14 weeks of paid parental bonding leave is paired with adoption reimbursement, surrogacy assistance, caregiver coordination, and childcare discounts. This breadth signals strong support for family‑building and caregiving needs.
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Leave & Time Off Breadth — Paid U.S. holidays, a winter shutdown, separate paid sick time, and either flexible or accrued vacation provide predictable time away. Time‑off structures are clearly defined across multiple leave types.
Oracle Insights
What We Do
We’re a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies and become more effective. We also created the world’s first – and only – autonomous database to help organize and secure our customers’ data. Oracle Cloud Infrastructure offers higher performance, security, and cost savings. It is designed so businesses can move workloads easily from on-premises systems to the cloud, and between cloud and on-premises and other clouds. Oracle Cloud applications provide business leaders with modern applications that help them innovate, attain sustainable growth, and become more resilient. The work we do is not only transforming the world of business--it's helping defend governments, and advance scientific and medical research. From nonprofits to companies of all sizes, millions of people use our tools to streamline supply chains, make HR more human, quickly pivot to a new financial plan, and connect data and people around the world.
