Manager, Integration Consulting

Amadeus develops sophisticated travel technology in a highly competitive environment. Our Shopping consultancy teams help customers get the most from Amadeus Shopping and Low Fare Search solutions through specialized consulting services, while also contributing to product evolution by bringing customer and serviceability insights back to our Product and R&D partners. Our work often supports Online Travel Agencies (OTAs) to improve outcomes such as accuracy and conversion.

You’ll lead the Americas Air Shopping Consulting team, delivering billable professional services and accelerating customer adoption of Amadeus Shopping solutions. You’ll guide complex customer engagements end-to-end, develop your consultants, and partner with Sales, Delivery, Product and R&D to maximize customer value.

You’ll be responsible for five core areas:

• Lead and develop the Americas consulting team—set direction, coach performance, and ensure business continuity.
• Own delivery of billable consulting services—shape and drive complex customer engagements from pre-implementation to post-implementation support and optimization.
• Drive product usage adoption and customer outcomes—ensure customers are supported to get the best from Shopping solutions and day-to-day usage.
• Partner with internal stakeholders—work closely with Sales/Delivery teams and coordinate with Product & R&D to anticipate issues and resolve complex situations.
• Strengthen ways of working—improve regional practices and contribute to global consulting effectiveness and service quality

To thrive in this role, you bring a blend of people leadership, customer-facing consulting delivery, and the ability to navigate complex technical/business contexts.

• You have 7+ years of experience in customer-facing consulting, professional services, solution delivery, or product adoption roles, ideally in a complex tech environment.
• You have 3+ years leading teams (directly or through team leads), and you’re confident setting objectives, coaching, and sustaining engagement.
• You’re comfortable owning end-to-end engagements: understanding customer workflows, coordinating stakeholders, monitoring service quality, and driving improvements.
• You communicate clearly with technical and non-technical audiences, and you build strong partnerships across Sales, Delivery, Product and R&D.
• You have a Bachelor’s degree in Engineering, Computer Science, Information Systems, Business, or a related field (or equivalent work experience).
• Good communication skills in English.

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office. 
• Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!
 

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.