What You'll Do:
- Revenue & Compliance Assurance: Act as the primary gatekeeper for the quote-to-cash flow. You will oversee project set up and administration to drive rigorous accuracy in project set up, bill rates and milestones, eliminating downstream financial friction and revenue leakage.
- Utilization optimization: Lead the Project Administration and RMO teams to ensure every billable resource is deployed with precision and speed. You will establish and enforce standard operating procedures for all staffing requests, identifying and resolving ‘bench’ time and under-utilization before they impact the P&L.
- Project lifecycle rigor: Own the integrity of the PSA/ERP system. You will implement strict audit cycles for time-entry and expense tracking to ensure all work performed is captured, approved, and invoice ready without manual intervention.
- Operational Process Ownership: Eliminate ad-hoc workflows by designing and maintaining a definitive Delivery Operations playbook. You will hold delivery leaders accountable to operational deadlines, including project hygiene, timecard compliance, and project closures.
- Performance Reporting: Partner with the reporting team to define and own the delivery of weekly, monthly, and quarterly operational metrics focused on utilization, timecard compliance, and project delivery status. You will be the steward of project and consultant utilization accuracy for the business.
What You Will Bring to Coupa:
- Experience: 5+ years of experience in Professional Services Operations, Resource Management, or a PMO environment with a focus on operational scale and discipline.
- Proven Leadership: experience managing and developing administrative or operational specialists in a growing environment.
- Systems Mastery: proven experience in enterprise PSA platforms (eg NetSuite Suite, ProjectsPro, Certinia, Rocketlane)
- Capacity Forecasting: ability to translate project pipelines into resource demand models, to ensure optimal resourcing management
- Financial Literacy: Strong understanding of revenue recognition, margin analysis, and the mechanics of a billable services organization.
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What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
