Search the 64 jobs at Amadeus

The Customer Support Associate at Amadeus is responsible for handling technical incidents and requests, providing responses to customer inquiries about Amadeus products, resolving issues within service levels, and escalating complex problems when necessary. This role also includes suggesting improvements to the knowledge database and maintaining communication with customers regarding critical problems.

The Global Expert Team Analyst provides 2nd Level Service Desk support for Amadeus customers by investigating and resolving complex technical issues related to Amadeus products and solutions. This role requires maintaining high customer satisfaction while managing incidents and collaborating with various teams to ensure issue resolution.

The Product Technical Business Analyst will analyze business requirements, design functional specifications, and ensure compliance during the testing phase. They will maintain functional knowledge of processes and services, manage stakeholder relationships, and participate in team events like Agile forums and solution assessments.

The Release to Market Manager at Amadeus Hospitality will oversee the transition of products from development to operational readiness. Responsibilities include managing release processes, coordinating with various departments, facilitating stakeholder engagement, and removing blockers to ensure timely product launches.

The Product Management Senior Specialist is responsible for implementing distribution products for airlines, requiring collaboration with various teams to identify and clarify business requirements, conduct analysis, create detailed use cases, and facilitate agile processes. The role involves product validation testing, documentation, and understanding trends in travel distribution.

As a Technical Business Analyst, you will analyze business requirements, create functional specifications, develop test plans, and ensure the functionality of applications meets customer needs. You'll collaborate with product management and other team members while troubleshooting defects and ensuring the integrity of the application.

As a Sales Principal Specialist in Business Intelligence, you will generate new sales for Amadeus' Business Intelligence products, partner with sales teams to strategize and close deals, identify prospects, and lead marketing efforts. You should have extensive knowledge of the hotel industry and experience in customer acquisition.

The Digital Media Performance Analyst manages the launch and optimization of programmatic and social media campaigns, collaborates with clients, supports account management, and ensures alignment with client performance indicators. Responsibilities include campaign setup, monitoring performance, reporting, and making optimization recommendations.

The Product Manager will understand internal and external needs, prioritize features based on value, own the Product Roadmap, support Agile teams, monitor KPIs, and provide product knowledge to customers and stakeholders. They will also participate in product-related events and ensure successful execution of the product strategy.

The Principal Product Definition Analyst leads the analysis and design of solutions for complex business problems, particularly in the Travel Industry. They guide cross-functional teams, support pre-sales and solution definition activities, mentor junior team members, and ensure compliance with specifications while promoting continuous improvement.

The Senior Customer Operations Specialist Manager will analyze sales data, create forecasts, and develop reports to assist sales and customer success teams. They will manage a team focused on renewals and collaborate with sales, marketing, and finance to improve operational performance.

The Sales Manager will drive new business development for Amadeus' hospitality products, manage client relationships, conduct needs analyses, and implement sales strategies. Responsibilities include conducting product demonstrations, negotiating deals, and providing market intelligence to achieve sales targets.

The Customer Success Manager will serve as the primary point of contact for customers, enhancing the usage of Amadeus products and ensuring customer satisfaction. This role involves developing strategies, collaborating with internal teams, and generating revenue through upselling. The manager must possess strong analytical and communication skills to effectively interact with clients and internal departments.

The Senior Customer Operations Specialist supports the Customer Success Manager by ensuring timely contract generation, renewal, and processing to maximize revenue retention. Responsibilities include managing contract expirations, generating contracts, maintaining Salesforce accuracy, and resolving customer issues.

As an SRE, you will manage and evolve day-2 operations on NoSQL databases, ensuring their stability and security. You will utilize automation tools to deploy and configure databases, maintain monitoring solutions, and collaborate with cross-functional teams. In addition, you'll provide support, handle troubleshooting, and assist in migrating to Microsoft Azure.

The Revenue Management Senior Analyst ensures accurate billing and maximizes revenue through effective contract implementation. Responsibilities include producing analytics, managing customer queries, driving process improvements, and supporting transformation initiatives while ensuring compliance with internal controls and audit standards.

The Head of Legal and Employee Relations at Amadeus will manage employee relations in France, ensuring high-quality social dialogue and supporting business goals. They will lead negotiations with social partners, oversee a team of lawyers, and guide compliance with employment laws while handling complex individual cases and projects.

The Billing Analyst is responsible for managing the Americas Billing Operations, collaborating with finance partners to ensure customer satisfaction, and handling the monthly billing cycle as well as addressing customer queries. The role requires a team-oriented individual who can drive improvement in billing processes and participate in local and international projects.

As Development Manager, you will lead a team in software development and quality activities, ensuring delivery excellence while managing the team and technical solutions. You will guide development practices, implement architecture, handle project management, and foster team collaboration for innovation and efficiency.

The role involves managing a software development team, promoting diversity and inclusion in the workplace, and ensuring project delivery. The manager will oversee team performance, mentor team members, and engage in cross-functional collaboration to drive software solutions.