Jobs at Amadeus

Design, develop, and maintain scalable, cloud-based software and services within an agile Scrum team. Translate requirements into technical designs, write high-quality maintainable code, design and optimize databases, perform unit/integration/performance testing, support production issues, and provide technical leadership, documentation, and cross-functional collaboration.

Provide 2nd-level service desk support for Amadeus travel customers: investigate, troubleshoot and recover complex incidents within SLAs; analyze system logs (EDIFACT, XML, JSON); escalate to resolver groups; create customer-specific knowledge; communicate status updates and act as functional expert across internal teams.

Lead and grow a cross-functional Flight Management engineering team in Bogota. Recruit, coach, and develop engineers and QA; drive cloud-native and AI adoption; ensure engineering excellence, reliability, and product strategy for mission-critical airline systems.

Lead 50+ software engineers (including SRE/DevOps) to deliver mission‑critical Flight, Baggage, and Ramp systems for Americas customers. Drive Agile/SAFe delivery, coach managers, manage large multi‑site programs, ensure 24x7 operational stability, handle customer escalations, and promote innovation across product and engineering teams.

Provide first-level incident support and monitoring for Amadeus Hospitality production environments: respond to automated alerts, triage incidents, coordinate escalations, perform health checks, communicate with business teams, and create process documentation while working rotating 24x7 shifts.

The role involves driving innovation in AI and machine learning solutions, engaging with customers to identify needs, developing prototypes, and aligning initiatives with technical architecture.

Manage a portfolio of travel clients to develop media plans, launch and optimize advertising campaigns, analyze performance (ROAS, KPIs), present results, drive renewals, and build strong client relationships. Coordinate creative, proposals, contracts, and collaborate across teams to improve performance and retention.

The IT Solutions Principal Specialist links Product teams with Sales to address customer needs, enhance solutions, and support commercial activities using Salesforce.

Support Travel Management & Expenses by reviewing, auditing, and processing employee travel claims in Cytric and SAP; ensure policy compliance, clear daily queues, follow up on approvals, assist with incentive invoice validation and postings, and maintain trackers and audit logs under senior supervision.

Principal Engineer provides technical leadership to improve code quality, security, and processes. Guides teams to adopt best practices, resolves complex engineering and performance issues, leads training and initiatives for testing and compliance, and advocates for secure, efficient development across the software lifecycle.

Support planning, tracking, and delivery of test and production projects. Coordinate governance, risks, schedules, budgets, documentation, stakeholder communications, reporting, invoicing, and continuous improvement to meet project objectives.

Define functional solutions and specifications for travel-document delivery systems. Analyze product requirements, produce key documentation, coordinate cross-team dependencies, support testing and validation, investigate issues, and engage stakeholders throughout Agile-driven product development to ensure reliable, high-quality delivery.

Support Source-to-Pay operations by monitoring incoming invoice queues, posting invoices in SAP, validating invoice data and matching in Coupa, ensuring policy compliance, flagging anomalies, maintaining trackers, and coordinating resolution with analysts.

Lead design and architecture for Hospitality Distribution products, improve platform stability and monitoring, mentor developers, promote best practices (DevOps/Copilot), and work with cloud, containers, databases, messaging, and API technologies.

Partner with business leaders to design and implement people strategies: workforce planning, organizational design, talent development, performance processes, leadership coaching, inclusion and mobility programs, and workforce analytics to improve engagement, retention, and organizational effectiveness.

The Customer Support Representative will assist Amadeus system users, providing first level support, managing inquiries, diagnosing issues, and ensuring customer satisfaction through effective communication and problem resolution. They will also collaborate with local representatives and global teams.

Build and operate production services, APIs, and integration layers that connect AI Assistants to travel capabilities. Write precise specs, use AI-augmented development workflows, review AI-generated code, ensure security/observability, collaborate with architects and product, and scale services through CI/CD, cloud-native patterns, and policy-as-code guardrails.

Manage and maintain RHEL and Windows servers, virtualization (VMware/vCenter), storage (NFS/CIFS), and containerized Kubernetes platforms. Use shell scripting, orchestration tools, monitoring, and documentation. Participate in on-call rotation and perform maintenance, troubleshooting, and change-control tasks.

Prospect and qualify leads across France and Benelux via phone, email, and social channels. Maintain CRM and sales tools, align with Marketing and Sales to build early-stage pipeline, and drive outreach improvements.

Manage, implement, monitor, and optimize paid digital marketing campaigns across multiple platforms. Produce analytical reporting, translate data into actionable insights, and collaborate with strategy teams to improve campaign performance for a portfolio of clients.