Jobs at Amadeus

Manage DMO, CVB, hotel, and resort clients; develop digital media strategies, budgets, audiences, and campaign plans across paid search, display, and social. Lead onboarding, campaign setup, creative approvals, tracking, optimization, reporting, and client presentations. Use performance data and KPIs such as ROAS to recommend improvements, ensure quality and launch SLAs, and build trusted client relationships.

Provides security architecture guidance across products, platforms, cloud environments, and technology teams. Conducts architecture, security, and compliance assessments; translates enterprise policies into standards; advances DevSecOps, SSDLC, vulnerability management, and secure-by-design practices. Advises on Azure, AWS, GCP, AI/ML, identity management, monitoring, and privacy risks while aligning security initiatives with business goals, regulatory requirements, and enterprise risk appetite.

Manage customer relationships, product adoption, retention, renewals, upselling, and cross-selling for assigned hospitality accounts. Serve as the primary customer contact, coordinate internal teams, resolve issues, support business reviews, analyze usage and performance data, and identify opportunities for account growth. Collaborate with Sales, Product, Marketing, and other departments to deliver customer value and achieve revenue objectives.

Supports cybersecurity governance, risk, and compliance activities by managing audit evidence, tracking findings and action plans, coordinating security questionnaires, maintaining compliance repositories, and supporting reporting. The role collaborates with framework owners and stakeholders across multiple regulatory programs, including ISO 27001, PCI DSS, DORA, NIS2, CRA, and SOC standards. It is non-coding and emphasizes audit coordination, documentation, organization, communication, and stakeholder follow-up.

Supports the implementation, management, monitoring, reporting, and optimization of paid digital advertising campaigns across multiple platforms. The role manages a portfolio of client campaigns, translates business objectives into marketing initiatives, analyzes performance data, develops actionable recommendations, and collaborates with strategy teams and stakeholders. It requires strong analytical, organizational, communication, and campaign-management skills, along with proficiency in digital advertising platforms and reporting tools.

Lead complex technology contract negotiations with airline customers across the Middle East and Africa. Draft and negotiate IT, SaaS, outsourcing, and English-law agreements; advise on legal and commercial risks, contractual issues, and disputes; support strategic accounts; and partner with Sales, Commercial, Finance, senior stakeholders, and legal specialists. Contribute to contracting policies, templates, and best practices while independently managing complex negotiations.

The posting provides no substantive responsibilities or qualification details for the Product Definition Analyst 2 role. It includes only Amadeus’s diversity, inclusion, equal opportunity, accessibility, and recruitment scam information.

Leads the design, implementation, governance, and continuous improvement of enterprise ServiceNow ITOM capabilities across hybrid and multi-cloud environments. Responsibilities include Discovery, Service Mapping, CMDB, Event Management, observability integrations, automation, CSDM adoption, platform optimization, architecture reviews, CI/CD collaboration, and mentoring technical teams.

Investigates complex production incidents, customer escalations, and operational issues; performs root-cause analysis; collaborates with customers, product, R&D, and support teams; maintains product expertise; identifies trends and improvements; and supports product adoption, documentation, training, and continuous improvement.

Design, develop, optimize, and maintain high-performance backend systems using C and C++ on Linux and cloud-enabled environments. Responsibilities include architecture, debugging, performance tuning, testing, code reviews, production issue resolution, release collaboration, and reliability improvements. The role also explores generative AI and LLM applications for software development productivity, testing, documentation, and troubleshooting.

Lead site reliability engineering for mission-critical, large-scale production platforms. Responsibilities include ensuring availability, scalability, performance, and stability; coordinating incident response; conducting root cause analysis; improving monitoring and observability; automating operational processes; troubleshooting application and infrastructure issues; and participating in 24x7 on-call support.

Develops and executes data-driven digital media strategies for destination marketing clients. Responsibilities include pre-sales media planning, campaign execution and optimization, KPI monitoring, performance analysis, stakeholder presentations, tracking and creative implementation support, troubleshooting, and sharing best practices. Collaborates with analysts, ad operations, and customer success teams to deliver high-quality campaigns across advertising platforms.

Design, develop, test, and maintain high-performance C++ backend systems supporting airline departure operations. Responsibilities include building load-control and aircraft-data business logic, integrating airline and airport systems, contributing to architecture and code reviews, improving reliability and performance, and applying AI-assisted development practices. The role requires collaboration with product, QA, and international engineering teams in a mission-critical environment.

Drive growth of Amadeus AirOps solutions across airlines and seaports in the Americas. Responsibilities include developing strategic accounts, identifying and closing complex enterprise technology sales, leading RFPs and negotiations, building customer value propositions, managing executive relationships, coordinating cross-functional teams, and transitioning signed deals to delivery. The role focuses on passenger processing, biometrics, self-service bag drop, check-in, digital identity, and airport operational solutions.

Lead the architecture vision and technical strategy for a hospitality platform across .NET/C#, Azure, APIs, integrations, and cloud layers. Define standards for authentication, persistence, CI/CD, security, scalability, observability, and disaster recovery. Serve as the System Architect at the Agile Release Train level, supporting PI Planning, technical enablers, architecture runway, dependency management, and modernization. Guide engineering teams, document reference patterns, influence technical decisions, and balance delivery speed with long-term sustainability.

Leads budget, capacity, workforce, and recruitment planning for Travel Unit Services Engineering. Establishes governance, reporting, KPIs, and operating models connecting financial planning with demand and resource needs. Coordinates cross-functional stakeholders across Engineering, Finance, People & Culture, and Business Operations Planning; monitors requests, forecasts, variances, recruitment progress, and delivery risks. Drives continuous improvement and provides actionable recommendations for prioritization and decision-making.

Manage and optimize digital media campaigns for hotel clients across APAC. Responsibilities include developing media plans, researching audiences, recommending channels and budgets, identifying expansion opportunities, monitoring trends and competitors, supporting ad copy and keyword development, and coordinating campaign setup, tracking, launches, and renewals. The role requires client communication and collaboration with strategists and ad operations teams.

Owns product backlog and translates Product Manager vision into detailed requirements, user stories, and prioritized features. Identifies customer needs, balances business value with enabling architectural work, and coordinates with stakeholders, Agile teams, and leadership. Ensures requirements are ready, supports testing, accepts completed stories, participates in Agile ceremonies, communicates work progress, and organizes product demonstrations.

Analyzes product and business requirements, writes user stories and functional specifications, designs solutions, leads refinement sessions, and coordinates cross-functional stakeholders. The role validates functionality through exploratory and functional testing, reviews test plans, triages incidents using application logs, and supports customer requirements through implementation. It also contributes to agile planning, product knowledge sharing, process improvements, and potential Product Owner responsibilities within an airline technology platform.

Design mobile interfaces and user flows for Amadeus's Airport Companion App. Create wireframes, mockups, and responsive accessible designs; facilitate workshops; collaborate with customers, product teams, engineers, analysts, and QA; review delivered software; conduct usability testing; incorporate feedback; and document design solutions and best practices within an Agile environment.