Join us as the Manager of the Field Network Team (FNT) and lead a pivotal team within our organization. This role offers the opportunity to innovate and drive impactful changes, enhancing the efficiency, scalability, and security of our Field offices. If you are a dynamic leader with a passion for excellence and a customer-focused approach, we invite you to apply.
Duties and Responsibilities
- Lead Network Operations and Service Delivery teams, including employees and contractors.
- Oversee wired and wireless network systems for field offices.
- Mentor and guide teams to enhance support capabilities and implement best practices.
- Balance tactical actions with continuous improvement for sustainable support services.
- Focus on cost efficiency and continuous improvement.
- Cultivate and maintain relationships with global partners, business partners, and internal stakeholders.
- Influence and build trust with key technology and business leaders.
- Manage risks in technology decisions related to operational support services.
- Resolve complex service management issues, acting as a liaison between IT and business areas.
- Ensure compliance with best practices to enhance service quality and customer experience.
- Motivate teams to take ownership, fostering accountability and positive action.
- Communicate priorities clearly and effectively across local and global teams.
- Identify and implement opportunities for service improvements, optimization, and automation.
- Develop standard operating procedures and understand business processes and key performance indicators.
Bring your best! What the role needs?
- Bachelor's in Computer Science, Information Systems, or equivalent experience.
- Networking experience (Preferred)
- Experience managing network operations with diverse technologies.
- Skilled in handling escalations with partners and teams.
- Expertise in Engineering and Operational Support standards.
- Ability to influence and negotiate with vendors and team members.
- Experience leading complex technical decisions.
- Prioritize scope, risk, and quality to meet business needs.
- Effective communicator at all organizational levels.
- Experience with Agile & Scrum, focusing on CI/CD.
- Drive process improvements and manage vendor relationships.
- Strong analytical and communication skills.
- Nice to Have: Telecom experience.
#LI-Hybrid
Compensation Range:
Pay Range - Start:
$102,060.00
Pay Range - End:
$189,540.00
Geographic Specific Pay Structure:
We believe in fairness and transparency. It's why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you're living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.
Grow your career with a best-in-class company that puts our clients' interests at the center of all we do. Get started now!
Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.
FIND YOUR FUTURE
We're excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and our commitment to a culture of belonging.
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
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What We Do
You’ll Like It Here
At Northwestern Mutual, we believe that our lives and our work matter. And that doing what’s right is good for everyone. We follow through by designing tech that improves the community and cultivating creative ways to make finance accessible anywhere. These guiding principles have allowed our company to grow for more than 160 years.
Here, you’ll be with a team who emphasizes integrity and prioritizes security to design experiences that better everyone. You’ll work in cross functional teams to create optimal solutions that are rooted in innovative strategy and thoughtful execution. And you’re provided development tools and opportunities to become a leader all with the support of a collaborative team. You’ll be surrounded in a culture that values innovation and works to always evolve to stay ahead of trends and client needs.
We are intentional in seeking out team members who will challenge us. Our employees choose us for the career opportunities, commitment to philanthropy and desire to have a meaningful impact in the lives of our clients. You have career passions and goals. We have ambition and opportunity for you to grow your future in tech. Discover today: https://careers.northwesternmutual.com/
Why Work With Us
We invest in our people. We know careers are about choices, so we provide intentional opportunity. Here you can build creative ways to make finance accessible anywhere and revolutionize traditional processes. As a mutual company, our focus is our people — whether professional development or investments in the community.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer a flexible, hybrid approach for our employees . Teams are in the office a few days a week and work from home the others.
