The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.
We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.
Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary:
We are seeking a data-driven Product Analytics Professional to join our team and drive product decisions through deep analytical insights. This role will be instrumental in understanding user behavior, measuring product performance, and identifying opportunities for growth and optimization. The ideal candidate will bridge the gap between complex data and actionable business insights.Job Description:
Essential Responsibilities:
- Manage, coach, and develop a team of data analysts.
- Oversee day-to-day delivery of analytics projects and reporting.
- Ensure accuracy, consistency, and quality of all team outputs.
- Collaborate with business units to prioritize analytics initiatives.
- Communicate insights and recommendations to mid-level leadership.
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
Key Responsibilities :
Data Analysis & Insights
Analyze user behavior, product usage patterns, and customer journey data to identify trends and opportunities
Design and implement measurement frameworks for product features and initiatives
Create comprehensive dashboards and reports to track key product metrics and KPIs
Conduct A/B tests and experiments to validate product hypotheses and measure impact
Perform cohort analysis, funnel analysis, and retention studies to understand user engagement
Strategic Support
Partner with product managers, engineers, and designers to define success metrics for new features
Provide data-driven recommendations to inform product roadmap and prioritization decisions
Present findings and insights to stakeholders across all organizational levels
Identify opportunities for product improvements based on data analysis
Support go-to-market strategies with user segmentation and targeting insights
Technical Implementation
Build and maintain automated reporting systems and data pipelines
Ensure data quality and accuracy across product analytics platforms
Collaborate with engineering teams to implement proper event tracking and data collection
Develop statistical models to predict user behavior and product performance
Create self-service analytics tools for cross-functional teams
Preferred Qualifications:
Education & Experience
Bachelor’s degree or Master's in Analytics, Statistics, Mathematics, Economics, Computer Science, or related field
3-5 years of experience in product analytics, business intelligence, or data science
Proven track record of using data to drive product decisions and business outcomes
Knowledge of machine learning techniques and their applications
Familiarity with data warehousing concepts and ETL processes
Experience with customer segmentation and personalization strategies
Background in user experience research or behavioral psychology
Certification in relevant analytics platforms or tools
Technical Skills
Advanced proficiency in SQL for data extraction and manipulation
Experience with analytics platforms (Google Analytics, Mixpanel, Amplitude, or similar)
Proficiency in data visualization tools (Tableau, Looker, Power BI, or similar)
Strong statistical analysis skills and experience with A/B testing methodologies
Programming experience in Python or R for data analysis
Analytical Skills
Strong problem-solving abilities with attention to detail
Experience designing and analyzing experiments
Ability to translate complex data into clear, actionable insights
Understanding of statistical concepts and their practical applications
Experience with predictive modeling and forecasting techniques
Essential Skills:
Communication
Excellent written and verbal communication skills
Ability to present complex findings to both technical and non-technical audiences
Strong storytelling abilities using data and visualizations
Experience facilitating cross-functional discussions and workshops
Business Acumen
Understanding of product development lifecycle and methodologies
Knowledge of key business metrics and their relationships
Ability to connect analytical insights to business impact
Experience working in agile development environments
Personal Attributes
Intellectual curiosity and passion for uncovering insights from data
Strong collaboration skills and ability to work effectively in cross-functional teams
Self-motivated with ability to manage multiple projects simultaneously
Adaptability to work in a fast-paced, evolving environment
Detail-oriented with commitment to data accuracy and quality
What You’ll Work On
Measuring and optimizing user onboarding and activation flows
Analyzing feature adoption and usage patterns across different user segments
Supporting product experimentation through rigorous A/B testing programs
Building predictive models for user retention and lifetime value
Creating executive-level reporting on product performance and growth metrics
Collaborating on data strategy and infrastructure improvements
Subsidiary:
PayPalTravel Percent:
0-
PayPal is committed to fair and equitable compensation practices.
Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.
The US national annual pay range for this role is $94,000 to $156,200PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.
Who We Are:
Click Here to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [email protected].
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please Join our Talent Community.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.
Top Skills
What We Do
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
PayPal is headquartered in San Jose, California and its international headquarters is located in Singapore.
