This role champions the voice of the customer throughout their journey with BuildOps—before go-live and beyond. You will develop programs to spotlight customer successes, scale advocacy, and increase product adoption through lifecycle-based campaigns and strategic communication.
What You'll Do:Customer Advocacy & Storytelling- Review Campaigns: Drive initiatives to collect and publish testimonials across key platforms (e.g., G2, Capterra).
- Advocacy Programs: Create tiered programs (e.g., referral, beta testers, ambassador networks) to mobilize champions.
- Social Amplification: Work with content team to highlight customer achievements and moments of delight.
- Success Stories: Lead case study creation in partnership with Sales and CS (both written and video).
- Welcome & Prep Communications: Develop onboarding comms, checklists, and email journeys to align customer expectations.
- Go-Live Readiness: Collaborate with CS/Implementation teams to prepare customers for key milestones.
- Adoption & Retention Campaigns: Implement engagement programs using emails, webinars, and in-app messaging to drive usage.
- Feedback Loops: Gather feedback from early lifecycle stages and iterate on process with key stakeholders.
- Event Support: Drive customer participation in BuildOps-hosted events, panels, and webinars.
- Coordinate logistics and planning efforts for Forge, BuildOps' annual customer conference.
- Collaborate with cross-functional teams to support customer outreach, invitations, and follow-ups.
- Assist in developing conference content featuring customer success stories and product education.
- Support on-site logistics, customer experience coordination, and post-event engagement strategies.
- You are obsessed with brand reputation and thrive in a fast-paced environment where you can make a direct impact.
- You have 3-5 years of experience in online reputation management, customer marketing, or a related field.
- You have experience using review platforms, social listening tools, and sentiment analysis software (e.g., Sprout Social, Brandwatch, Trustpilot, etc.).
- You are an excellent communicator with strong writing and interpersonal skills—you know how to defuse a situation and turn detractors into advocates.
- You’re data-driven and can report on trends, customer sentiment, and performance metrics to inform strategy.
- Bonus points if you have experience in B2B SaaS or construction tech industries.
- Must be able to work in office three days a week on a hybrid schedule in Los Angeles, Toronto, or Raleigh.
What We Offer:
- Competitive salary + bonus.
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package.
- Flexible PTO and hybrid work schedules
- Work from home stipend
- Hubs in Los Angeles, Toronto, and Raleigh with hybrid work schedules with lunch provided for in-office days.
- Company events like BBQs and team-building activities, both in-person and virtual.
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
Join BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Coverage begins on day one and includes medical, dental, vision, mental health support, wellness programs, HSA options, and transgender-inclusive care. Employer materials emphasize a comprehensive, health-focused package.
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Parental & Family Support — Generous parental leave, fertility and childcare benefits, family medical leave, and a post-leave return-to-work program are highlighted. An onsite Mother’s Room and related supports indicate a family-friendly approach.
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Strong & Reliable Incentives — Company equity and performance bonuses are positioned as core parts of total compensation for most roles. Bi-annual performance and compensation reviews and relocation assistance further reinforce structured incentives.
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What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
