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The Role
Leads and develops Community Account Managers responsible for property portfolios, client relationships, marketing program execution, pipeline activity, and field performance. Oversees account assignments, CRM reporting, property-owner escalations, product training, renewals, and cross-functional issue resolution. Ensures consistent execution of marketing initiatives across assigned territories while identifying process and staffing improvements. The role works primarily in an office environment with travel to properties as needed.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Seeking an opportunity to lead a high-performing team and drive client engagement across a thriving portfolio? Spectrum is looking for a strategic manager to guide Community Account Managers in delivering our Exclusive Marketing Program, cultivating strong relationships with property owners and ensuring seamless field execution. Your leadership will directly influence our growth and elevate the customer experience across assigned territories.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Skills
#LI-RW1
SMD501 2026-84181 SMD501 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Seeking an opportunity to lead a high-performing team and drive client engagement across a thriving portfolio? Spectrum is looking for a strategic manager to guide Community Account Managers in delivering our Exclusive Marketing Program, cultivating strong relationships with property owners and ensuring seamless field execution. Your leadership will directly influence our growth and elevate the customer experience across assigned territories.
How You'll Make an Impact
- Lead, coach and develop a team of Community Account Managers to meet performance targets and drive growth
- Assign and balance property portfolios to ensure comprehensive coverage and equitable workloads across Non-Bulk and strategic Bulk properties
- Monitor team progress, pipeline activity and program implementation using CRM tools and dashboard reporting
- Oversee the consistent execution of Spectrum's marketing initiatives, including welcome packets, onsite collateral, digital placements and email campaigns
- Manage key property relationships, serve as the first escalation point for client issues and deliver territory insights to leadership
- Train Community Account Managers on Spectrum product offerings, promotions and tools to keep clients informed
- Collaborate with cross-functional teams to resolve issues, renew agreements and recommend process or staffing improvements
Working Conditions
- Office environment with travel to properties within assigned territory as required
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree from a four-year college or university or equivalent relevant work experience
Experience
- 6+ years driving growth through relationship building and client service in cable television, residential property management or real estate development
- 3+ years executing marketing programs with owners and operators of MDU properties
- 1+ years leading, supervising or mentoring a team
Skills
- Ability to lead, coach and develop account managers to meet performance targets
- Skill in translating marketing strategy into field-level execution
- Knowledge of field marketing execution, competitive landscape and MDU property management practices
- Proficiency in analyzing performance data and CRM reporting to manage team activity
- Effective relationship builder with property owners, on-site staff and internal stakeholders
- Working knowledge of broadband and fiber network, video, voice and mobile technologies
- Prioritization skills with the ability to work independently and manage multiple deadlines
- Proficient verbal, written and interpersonal communication skills
- Ability to read, write and speak English
Preferred Qualifications
Skills
- Proficiency utilizing CRM systems (Salesforce)
- Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience with automated reporting and analysis applications preferred
- Experience in strategic planning
- Effective problem-solving skill
- Prior experience managing a field-based or geographically dispersed team
- Experience with artificial intelligence (AI) preferred
#LI-RW1
SMD501 2026-84181 SMD501 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree from a four-year college or university, or equivalent relevant work experience
- 6+ years driving growth through relationship building and client service in cable television, residential property management, or real estate development
- 3+ years executing marketing programs with owners and operators of MDU properties
- 1+ years leading, supervising, or mentoring a team
- Ability to lead, coach, and develop account managers to meet performance targets
- Skill translating marketing strategy into field-level execution
- Knowledge of field marketing execution, competitive landscape, and MDU property management practices
- Proficiency analyzing performance data and CRM reporting
- Effective relationship-building skills with property owners, on-site staff, and internal stakeholders
- Working knowledge of broadband, fiber network, video, voice, and mobile technologies
- Ability to prioritize, work independently, and manage multiple deadlines
- Proficient verbal, written, and interpersonal communication skills
- Ability to read, write, and speak English
- Proficiency utilizing CRM systems, including Salesforce
- Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook
- Experience with automated reporting and analysis applications
- Experience in strategic planning
- Effective problem-solving skills
- Experience managing a field-based or geographically dispersed team
- Experience with artificial intelligence
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
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Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
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Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.
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The Company
What We Do
At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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About our Teams
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Typical time on-site:
Stamford, CT
Atlanta, GA
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Baton Rouge, LA
Charlotte, NC
Chesapeake, VA
Denver, CO
Las Vegas, NV
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Oklahoma City, OK
Omaha, NE
Phoenix, AZ
West Warwick, RI
Saint Louis, MO
San Diego, CA
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Stamford, CT
Tulsa, OK
Wichita, KS
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